Xstore cart not stable on different screens

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: scrumgum
    scrumgum
    Participant
    April 1, 2024 at 07:50

    Hi, dear support team!
    Attaching screenshots of the issue using the Xstore cart.
    I wanted this theme because I thought I would not have to put any effort into building anything and would only have to deal with content and sales. However, it seems that the regular header builder is not modern and has many issues.
    That causes me to go build from scratch a new header for desktop and mobile.
    Many built-in features I liked on the theme header are not working well while using Elementor. There is no consistency between functionality and style in this theme. Please assist:

    1) The Xstore cart widget is not stable, as you can see in the screenshots. Something is shoes 2 buttons (checkout/ cart page), and sometimes it shows 4 buttons (2 and 2), the same with different styles.
    Also, I was missing the progress bar for free shipping and could not find any customizable options.

    2) In the mobile menu, I liked the 2 menus, where you can navigate between categories and the regular menu. When I use the wp-menu and click on a parent category, it goes in instead of opening the subcategories. It worked well when I used the Xstore template design.

    Thank you in advance🙏

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 1, 2024 at 09:23

    Hello, @scrumgum,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

    We hope this will solve your issue.

    1/ B/ Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/134-progress-bar

    https://xstore.helpscoutdocs.com/article/137-cart-checkout-progress-bar

    2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    We are writing to inform you that your recent request requires further clarification. To assist you most effectively, we kindly ask that you provide a detailed description of the issue you are encountering, as well as a clear statement of your objectives or desired outcomes.

    Additionally, for us to conduct a thorough review of your settings and offer the necessary support, please securely submit your WordPress administrative credentials. This information should be provided in the private content area to ensure confidentiality.

    Moreover, to enhance our understanding and expedite the resolution process, we request the URL of the specific page where the problem is occurring.

    We appreciate your cooperation and look forward to your prompt response.

    Best Regards,
    The 8Theme Support Team

    Please contact administrator
    for this information.
    Avatar: scrumgum
    scrumgum
    Participant
    April 2, 2024 at 11:08

    Hi!
    The cart issue was perfectly solved once I canceled the Elementor mini cart.

    Now I would like to solve the mobile menu category issue.
    2 points:

    1) Is there any megamenu/ advanced mobile navigator solution in Xstore I can use?
    2) Attached is a video recording of the reported issue of using the wp-mobile widget in the Xstore menu and no customized options for making the category parent a dropdown button instead of linking to the parent category like it is right now.

    Thanks!

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 2, 2024 at 13:20

    Hello, @scrumgum,

    Please check our demos to find out how the menu works with the XStore theme.

    If the mega menu was created using a static block it can be displayed correctly for desktop devices only, so you need to create a separate Mobile Menu. If the mega menu was created in the default way, it can be shown for mobile too – https://xstore.helpscoutdocs.com/article/27-mega-menu

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

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