Forum Replies Created

Viewing 30 posts - 3,121 through 3,150 (of 13,902 total)
1 2 3 … 104 105 106 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @scorleo,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    To address the problem, we have disabled the XStore condition, which has effectively resolved the issue. For your reference, we have provided an image in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421478 Copied In reply to: elementor slider not working on Android phone
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hichem,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

    For your reference, please find the relevant image in the private content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #421477 Copied In reply to: Add out of stock label on the center of catalog page product image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @alfredsevere,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

    Upon investigation, we identified that the issue with the missing email field on the checkout form was caused by the WooPay payment plugin. As a result, we have deactivated the plugin to restore functionality.

    In such cases, we recommend contacting the plugin’s support team for further assistance. Alternatively, you may wish to consider using a different plugin.

    Should you have any further questions or require additional support, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #421400 Copied In reply to: “Billing Email address is a required field” Error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Iftihor,

    Thank you for contacting us and for using XStore.

    The shop page is related to how the images are displayed based on the WooCommerce settings. Here’s what you can do to fix the product image size:

    Check WooCommerce Image Settings: Go to Appearance > Customize > WooCommerce > Product Images and adjust the Thumbnail width. You need to set – https://prnt.sc/05ExiCPvq6Zw Once you’ve updated these settings, you need to regenerate your thumbnails.

    Regenerate Thumbnails: After changing the image size, install and run the Regenerate Thumbnails plugin to ensure all images are resized correctly. This will help remove the blurriness caused by mismatched image dimensions.

    Use Consistent Image Sizes: Make sure all your product images are of the same size to avoid distortions during resizing. Before uploading, use a graphics editor to adjust and prepare your images to fit the same dimensions.

    We hope this helps.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Warm Regards,
    The 8Theme Team

    #421399 Copied In reply to: Product archive and product grid image cutting
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj

    We have reviewed the issue you mentioned regarding the double logo on the shopping cart and checkout pages. Please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Please follow this topic. https://www.8theme.com/topic/how-to-edit-checkout-page-in-our-theme-and-how-to-chnage-checkout-page/#post-421397

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #421398 Copied In reply to: how to avoid the mirror logo in checkout page that’s look annoying
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for reaching out to us.

    We have reviewed the issue you mentioned regarding the double logo on the shopping cart and checkout pages. Please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    About the header of the Cart page, you can change logo or use the default header via XStore > Theme Options > Woocommerce > Cart/Checkout layout.

    2/ To enable the default footer in your XStore theme, kindly follow the steps below:

    1. Navigate to **XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout > Footer**.
    2. Enable the option **”Use Default Footer”**.

    For your reference, please find an image in the private content area.

    Once this is done, you can proceed to customize the footer as per your requirements:

    1. Go to **XStore Builders > Footer Builder with Elementor**.
    2. Edit the footer according to your preferences and update it.

    For further guidance, you may refer to the following documentation:
    (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/)

    Should you have any questions or need additional assistance, please feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421397 Copied In reply to: how to edit checkout page in our theme and how to chnage checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation:
    https://www.8theme.com/documentation/xstore/xstore-features/fake-live-viewing/

    https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #421391 Copied In reply to: how to enable fake buying notification in bottom of screen
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Homeey,

    Thank you for contacting us and for using XStore.

    Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    Please see the image for reference in private content area.

    If you encounter any difficulties or have further questions, please do not hesitate to contact us. We are here to help!

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #421378 Copied In reply to: How to remove free shipping over $45 message (attached picture with location)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @movileanu,

    Thank you for contacting us and for using XStore.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/fake-sale-popup-2/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    #421370 Copied In reply to: Sales booster pop up – I want to dezactivate it
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tugba,

    Thank you for contacting us and for using XStore.

    To modify the button color on the blog page, kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

    .content-framed .content-article .read-more {
    background-color: blue !important;
    color: #fff !important;
}

    You may adjust the color codes as per your preferences.

    Additionally, you have the option to create a new custom layout for the blog page using Elementor. This can be done under **XStore Builders > Post Archive Builder**.

    For your reference, please find the relevant images in the private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421369 Copied In reply to: Blog Page Edit Problems – with Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdallah Hesham,

    Thank you for contacting us and for using XStore.

    1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #421368 Copied In reply to: My website is very slow and i don’t have a high traffic
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hichem,

    Thank you for contacting us and for using XStore.

    Could you kindly provide us with your website’s WP-admin access in the private content area? This will allow us to review the issue and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #421367 Copied In reply to: Add out of stock label on the center of catalog page product image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LVRB Love’s Rebel,

    Thank you for your response.

    Upon reviewing your website, we noticed that the header is being managed through the customizer. By default, there is no built-in option to modify the size of the mobile menu. To achieve this, additional code customization will be required.

    You can, however, change the type of the mobile menu according to your preferences and publish the changes. For your reference, we have provided an image in the private content area.

    We hope this information is helpful. Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421366 Copied In reply to: I NEED TO CHANGE THE MOBILE MENU SIZE ON MY WEB
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @scorleo,

    Thank you for your response.

    We understand that you are experiencing an issue on your Android device. In order to assist you more effectively, we kindly request access to your WordPress admin panel. Please follow the steps below to provide us with the necessary access:

    1. Create a new administrator account via your WordPress Dashboard by navigating to **Users > Add New**. For your reference, you can view a step-by-step guide here: [http://prntscr.com/s3rc9m](http://prntscr.com/s3rc9m).

    2. Once the account is created, please share the username and password for this new account with us through the Private Content area. You can refer to this guide for assistance: [http://prntscr.com/s5mao7](http://prntscr.com/s5mao7).

    3. You may use any email address for this new account; it does not need to be your personal email.

    Once we have the necessary access, we will promptly investigate the issue and provide a solution.

    Thank you for your cooperation. Should you have any questions or need further clarification, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421363 Copied In reply to: elementor slider not working on Android phone
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdellah,

    You are welcome!

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #421362 Copied In reply to: shop page problem at the theme general option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdellah,

    Thank you for your response.

    1. We understand that you are encountering difficulties with displaying content in full width. To resolve this, please navigate to **Page Settings > Page Layout** and select **Elementor Full-width**. You may refer to this screenshot for guidance: (https://prnt.sc/dbRMaGR5Eka0)

    Please navigate to Xstore > Theme options > General/ Layout > Set site width and publish it.

    2. Additionally, you can utilize the **Mobile Menu Widget** in the header and add the **Search Widget** within it. We hope this solution proves helpful.

    For future inquiries, we kindly request that you create a new topic for each issue on our support forum. This will help us address your concerns more efficiently and ensure a prompt response.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #421309 Copied In reply to: shop page problem at the theme general option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chajia,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly refer to our theme documentation available https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ -for further guidance. If the issue persists, we recommend resetting your website with a fresh installation of WordPress. Additionally, please provide us with access to your site’s WordPress admin panel in the private content area, so we can thoroughly investigate and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421286 Copied In reply to: problem to import demo is not existing https://xstore.8theme.com/elementor3/plants-store/
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    Please read this article and watch videos – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    We hope this helps.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #421285 Copied In reply to: how we add direct login on our website to people get direct login
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > secondary menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    #421283 Copied In reply to: How to change images of these categories which i show in screen shot
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for contacting us and for using XStore.

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. It requires additional code customization.

    If you require a paid service, kindly contact the appropriate department through the following link:

    https://www.8theme.com/account/#etheme_customization_panel

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    We thank you for your patience and we hope you have a great experience with 8Theme’s Team.

    Best Regards,
    8Theme’s Team

    #421257 Copied In reply to: I wanna customize my Ajax search bar’s dropdown choice
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @woomart,

    Thank you for contacting us and for using XStore.

    If you would like to hide subcategories from the product categories list widget, please follow the steps below:

    1. Edit the page using Elementor.
    2. Select the “Product Categories List” widget.
    3. Add the subcategories you wish to hide into the “Exclude” option.
    4. Update the page to save the changes.

    For further clarification, please refer to the image provided in the private content area.

    We hope this information is helpful. Should you have any further questions, feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421254 Copied In reply to: How to hide subcategory from ( Category List Plugin ) in Home Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @LVRB Love’s Rebel,

    Thank you for contacting us and for using XStore.

    Could you kindly provide us with your website’s WP-admin access in the private content area? This will allow us to review the issue and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421250 Copied In reply to: I NEED TO CHANGE THE MOBILE MENU SIZE ON MY WEB
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for your prompt response.

    To assist you in displaying “Brands” instead of “Product Categories,” we have prepared a detailed video tutorial. Kindly watch the video in its entirety and follow the steps demonstrated.

    You can find the video link in the private content area.

    We hope this guide proves helpful. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421249 Copied In reply to: I wanna customize my Ajax search bar’s dropdown choice
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @scorleo,

    Thank you for contacting us and for using XStore.

    To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    Additionally, Please provide your site wp-admin access in private content area so that we can check and help you.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #421242 Copied In reply to: elementor slider not working on Android phone
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdellah,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Pagination Type**, and set it to “Default.” Once done, please publish the changes.

    For your reference, Please see image for reference here: https://paste.pics/SACFR

    If the issue persists after making these adjustments, please provide us with access to your WordPress admin panel in the private content area, so we can further investigate and assist you.

    Thank you for your cooperation.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #421235 Copied In reply to: shop page problem at the theme general option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Gayleen,

    Thank you for contacting us and for using XStore.

    Kindly refer to our theme documentation at the following link for guidance:
    [Theme Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/)

    Additionally, to better assist you, we kindly request that you provide us with your WordPress admin access in the private content area. This will allow us to review your site and offer the necessary support.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421234 Copied In reply to: Remove sidebar from category and shop pages.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    To address the problem, we have disabled the “Default Colors” and “Default Fonts” under **Elementor > Settings**, which has successfully resolved the issue.

    We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #421231 Copied In reply to: UI did not same in developer and front-end
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    Thank you for contacting us and for using XStore.

    We understand that you are experiencing an issue with the “Live Paste” feature.

    We kindly request that you download the necessary files of elements from the following link: https://we.tl/t-568lyDX7if – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

    We hope this helps.

    Warm Regards,
    The 8Theme Team

    #421229 Copied In reply to: Live paste option did not work for the website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dressfaktory,

    Thank you for your prompt response.

    To ensure efficient support and avoid any confusion, we kindly request that you create a new topic for any new issues on our support forum. This will help us provide you with timely and effective assistance.

    We are currently unable to access your website’s backend. Could you please verify the wp-admin URL you have provided? Additionally, we would appreciate it if you could share valid wp-admin access credentials in the private content area of the new topic, so we can investigate the issue and assist you further.

    Thank you for your cooperation.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #421228 Copied In reply to: Payment Gateway Based Fees and Discounts plugin cannot work in checkout page theme conflict
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dressfaktory,

    The issue you mentioned appears to be related to the short description of the product. Kindly edit the product, modify the short description, and remove any bullet points as per your requirements. Once updated, the changes should reflect accordingly.

    We trust this will resolve the issue.

    For future concerns, we kindly request that you create a new topic for each issue to ensure a prompt and efficient response, and to avoid any confusion.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    #421168 Copied In reply to: Payment Gateway Based Fees and Discounts plugin cannot work in checkout page theme conflict
  • 1 2 3 … 104 105 106 … 462 463 464
    3,121–3,150 of 13,902 posts
Viewing 30 posts - 3,121 through 3,150 (of 13,902 total)
1 2 3 … 104 105 106 … 462 463 464