Tony Rodriguez

Hello, @shalabi,

We are currently unable to access your website and cPanel. To assist you further, could you kindly provide valid working credentials for both the wp-admin and cPanel in the private content area? This will allow us to investigate the issue and offer the necessary support.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @Valantis,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we noticed that you are utilizing the single product page layout with Elementor. To customize this layout according to your specific requirements, we recommend editing it through the following path: **XStore Builders > Single Product Builder via Elementor**. From there, you can create and update a custom layout as needed.

For further guidance, please refer to our theme documentation, which can be accessed here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We trust this information will be helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

1/ We are currently unable to access the XStore dashboard on your website. In order to assist you further, we kindly request that you temporarily disable GoDaddy security, allowing us to investigate and resolve the issue.

For your reference, please find the relevant image in the private content area.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation, and we look forward to assisting you.

Best regards,
8Theme Team

Hello, @rbdigital,

Thank you so much for purchasing our theme and contacting our support center.

1/ The translation should be done for the parent theme, and it will be automatically inherited by the child theme.

The child theme should be translated only in case you added custom code in the child theme that includes localization functions.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ Please rename xstore-es.po to xstore-es_ES.po, and xstore-core-es.po to xstore-core-es_ES.po

3/ Please navigate to WordPress dashboard > Settings > General > Site Language > Select language same as it is you are using in loco to translate website and save settings.

We trust that the provided solution will effectively address your concern.

If the issue persists, Please provide your site wp-admin access in the private content area so that we can check and help you.

Best Regards,
8Theme’s Team

Hello, @liang,

Thank you for your response.

In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.single-product form.cart table.variations th.label label{font-size:30px !important;}
.single-product ul.st-swatch-size-large li.type-label span{font-size:30px !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: In the above code the word “30” is the size you can change it with the size you want.

Best regards,
The 8Theme Team

Hello, @shalabi,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

If the issue persists, Please provide your Cpanel login access in the private cotnenta area so that we can check and help you.

Best Regards,
8Theme’s Team

Hello, @saimonas93,

Could you kindly provide the URL of the page in question, as well as access to your site’s WordPress admin panel in the private content area? This will allow us to investigate the issue and assist you further.

Additionally, we have reviewed the screenshot you provided, and it appears that there are warnings displayed on the page. It seems that the WP_DEBUG mode is currently enabled on your site.

We recommend disabling WP_DEBUG mode and checking the page again. You can find more information on how to do this in the following article: https://wordpress.org/support/article/debugging-in-wordpress/

We hope this information is helpful. Please let us know if you need any further assistance.

Best regards,
8Theme Team

Hello, @saimonas93,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website and did not encounter any issues. The blog page, along with other pages, is displaying correctly on our end.

It appears that the issue may be related to your browser’s cache. We kindly suggest clearing your browser cache and checking the website again.

We hope this resolves the matter. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @plnewton,

You are welcome.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @regencycigaremporium,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to see the changes.

As part of the solution, we have added custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS** as follows:

@media only screen and (min-width: 767px) {
.elementor-element .etheme-elementor-tooltip {
    display: none !important;
}
}

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @modestyestore,

Thank you for providing us with the wp-admin login credentials.

Upon reviewing your website, we noticed that you are utilizing a customizer layout for archive pages and a static block shop banner, which can be found under **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Banner Content**.

To display a banner for specific categories, you will need to add a static block shortcode. This can be done by navigating to **Edit Category > Description**, where you can insert the static block shortcode and save the settings.

For your convenience, we have included reference images in the private content area.

We hope this information is helpful. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Homeey,

1/ Thank you for reaching out to us. We would appreciate it if you could kindly provide more detailed information regarding your request, as it is currently a bit unclear. Please specify exactly what you are looking for or the goal you wish to achieve, so that we can better understand your needs and assist you accordingly.

Additionally, if applicable, please provide the URL of the relevant page for our reference.

We look forward to your response and are here to help.

2/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

We hope this helps.

Best regards,
8Theme Team

Hello, @alaa,

Thank you for providing the video.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

We hope this helps.

If the issue persists, please provide your site wp-admin access in the private content area so that we can check and help you.

Best Regards,
8Theme’s Team

Hello, @rdg__studio,

Thank you for your response.

It only appears ‘out of stock’ on the xstore pages.
The thing is that I have several pages edited with Elementor, so the changes I make in xstore are not saved.
What can I do?’

Please provide a video of the problem and what changes you made in Xstore are not saved and provide your site wp-admin access in private content area so that we can check your settings and help you.

2/ “Out of stock” text comes from WooCommerce plugin. You can contact WC support to get assistance with it, or use translation files to change the text: install Loco translate plugin, go to Loco translate > plugins > woocommerce > edit English translation > Save changes, then you can disable the Loco plugin. For example – http://prntscr.com/qma5vl > http://prntscr.com/qma5zj

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @WebConcreet,

Thank you for contacting us and for using XStore.

Please apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/ and check how it works then.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team