Forum Replies Created

Viewing 30 posts - 3,091 through 3,120 (of 13,902 total)
1 2 3 … 103 104 105 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ombi,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to see the changes.

    We have added custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS** as follows:

    .et-product-rating-summary progress {
    background-color: gray !important;
}

    Please see the image for reference in the private content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422239 Copied In reply to: Change the css style for the product review form
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lawrep,

    Thank you for contacting us and for using XStore.

    1/ Upon reviewing your website, we did not encounter any issues. The upsell products are correctly displayed on the individual product pages. For your reference, we have included an image in the private content area.

    2/ https://prnt.sc/sLmvkSZaaYek – Please read about upsells products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
    To show them on a single product page the next element can be used – https://prnt.sc/XgXruirGH9Z7

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422165 Copied In reply to: Upsell product enabled, however, not able to display in the preview mode
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Aure,

    Thank you for reaching out to us with your request.

    We recommend reviewing the solution provided in this discussion – https://www.8theme.com/topic/how-can-i-add-product-sale-counter-in-the-single-product/#post-377540

    Additionally, You need to add a Countdown Timer widget in the Single product builder via elementor. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #422164 Copied In reply to: Displaying countdown timer on product thumbnail
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Elly,

    Thank you for contacting us and for using XStore.

    Could you kindly provide a screenshot highlighting the specific Admin bar (toolbar) that has been removed from the dashboard? Additionally, please share your site’s wp-admin access in the private content area so that we can review the issue and assist you further.

    Thank you for your cooperation.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #422162 Copied In reply to: admin bar (toolbar) remove from dashboard
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dash,

    Thank you for your response.

    1/ Unfortunately, there is no such option for it under Header builder via elementor.

    2/ You can use Header Builder via customizer for it.

    – Access the ‘XStore’ menu, then navigate to ‘Theme Options’ > ‘Header Builder’ > ‘Newsletter’.
    – Within the ‘Action Mode’ section, please select ‘Delay’ to set the primary action for displaying your newsletter popup.
    – Adjust the ‘Delay (Ms)’ setting to establish the desired time delay, in milliseconds, before the popup is displayed. This adjustment will aid in managing the popup’s appearance frequency.

    For visual assistance, you may refer to the image provided at this link:
    https://imgur.com/a/zEaWvwf

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-newsletter-popup/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    The 8Theme Team

    #422161 Copied In reply to: elementor header automatic newsletter without button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dash,

    Thank you for contacting us and for using XStore.

    1/ If you are utilizing the header builder feature through Elementor, we kindly ask you to follow these steps to configure your newsletter widget according to your requirements:

    1. Navigate to XStore Builders.
    2. Select ‘Header Builder via Elementor’.
    3. Click on ‘Edit Header Template’.
    4. Add or configure the newsletter widget as needed.
    5. Ensure to update the changes once completed.

    We trust this information will be of assistance to you.

    Best Regards,
    The 8Theme Team

    #422154 Copied In reply to: elementor header automatic newsletter without button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for your response.

    We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. To assist us in better understanding your issue, could you please provide screenshots with relevant markings and a detailed description of the problem, including your specific goals or desired outcome? This will enable us to review the situation more effectively and offer the appropriate assistance.

    Additionally, we would appreciate it if you could share your website’s WP-admin access in the private content area, so we can review your settings and provide further support.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422144 Copied In reply to: How to add categories wise deferent product on website home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abhinandan,

    Thank you for contacting us and for using XStore.

    We have noted your attempt to modify the Shop page. Please be aware that this particular page is designed to display all products by default and does not support direct editing via Elementor. To customize this page, you are required to navigate to the Theme Builder, select ‘Products Archive’, and proceed to create a new template. Once created, please apply it to all product archives. For detailed guidance, you may refer to our instructional article here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We trust this information will assist you in achieving the desired outcome for your website.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Kind Regards,
    8theme team

    #422143 Copied In reply to: can’t edit shop page and two major plugins having conflict.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Plethora,

    Thank you for your response.

    1/ Please go to WooCommerce > Settings > Products > Inventory > Stock display format > Never show quantity remaining in stock and save settings.

    Please See the image for reference in the private contnet area

    Afterward, clear your browser cache and check again

    2/ Sure. If the issue persist, Please provide screenshot of the problem so that we will check and help you.

    We hope this information is helpful. Should you have any questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422112 Copied In reply to: I am facing issues with stock quantity in single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for reaching out to us with your concern.

    We would like to inform you that you can utilize the Products Grid Widget on the homepage to display products categorized by type. This allows you to showcase different product categories directly on the homepage of your website.

    For your reference, we have provided images in the private content area to assist you further.

    We hope this information is helpful. Should you have any questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422091 Copied In reply to: How to add categories wise deferent product on website home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Borzum,

    Thank you for contacting us and for using XStore.

    1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the test.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    8Theme’s Team

    #422090 Copied In reply to: “My Account” links not working, i’m stuck
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for reaching out to us with your concern.

    To disable breadcrumbs on the single product page, kindly follow the steps below:

    1. Navigate to **XStore Builders** > **Single Product Builder** via Elementor.
    2. Select **Edit Template**.
    3. Locate and delete the **Breadcrumbs Widget** within the template.
    4. Save and update the changes.

    For further guidance, you may refer to our theme documentation here: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

    We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #422087 Copied In reply to: How to disable step by step product viewing steps
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Plethora,

    Thank you for contacting us and for using XStore.

    1/ 2/ Could you kindly provide us with screenshots of the issue you are encountering, along with the URL of the affected page? Additionally, please share your site’s WP-admin access in the private content area so that we can thoroughly investigate and assist you further.

    Thank you for your cooperation.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #422086 Copied In reply to: I am facing issues with stock quantity in single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    For detailed guidance on utilizing our theme, please refer to our documentation available at: [XStore Theme Documentation] https://www.8theme.com/documentation/docs/fake-sale-popup-2/

    Should you wish to customize the Fake Sale Popup to display locations within country and its cities, please follow these steps:

    1. Go to Sale Booster.
    2. Select ‘Fake Sale Popup’.
    3. Click on ‘Edit Settings’.
    4. Navigate to ‘Locations Description’.
    5. Add or remove locations as required.
    6. Save your settings.

    For your reference, please see the attached image which illustrates these steps. https://paste.pics/RCHSV

    We hope you find this information helpful. Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #422085 Copied In reply to: How to change country for Fake sale popup
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mirko,

    Thank you for contacting us and for using XStore.

    It is always possible to use the shortcode [etheme_post_meta time=”true” time_details=”true” author=”false” comments=”true” count=”true” class=””] -in post content as an alternative to this option.

    Please edit the post > add text block widget on top of the content > add shortcode in it and update it. Please see the images for reference in the private content area.

    We hope this helps. Should you have any further inquiries, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422084 Copied In reply to: hide the author blog post in “Byline”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @scorleo,

    You are welcome!

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #422083 Copied In reply to: elementor slider not working on Android phone
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mauro,

    Thank you for contacting us and for using XStore.

    1/ If you wish to Add the FAQs section to the Product page, Please use the XStudio feature and add a section to the single product page template to show on all product pages.

    We have recorded a video for you please watch it and follow the steps shown in the video. The video link is in the private content area.

    We hope this helps.

    2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

    Please note that this feature is for recommending products to be purchased along with the main product.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422033 Copied In reply to: Add FAQ and Product Bundles blocks into product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Priyanshu,

    Thank you for contacting us and for using XStore.

    Please add the next code in your child-theme/functions.php

    add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

    Afterward, Please check your Single product from mobile, (don’t forget to clear the cache of your browser).

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Kind Regards,
    8theme team

    #422029 Copied In reply to: Auto Scroll Issue In Single Product Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Etoile de Soie,

    Thank you so much for purchasing our theme and contacting our support center.

    We have thoroughly reviewed your website on a personal mobile device using both Firefox and Chrome browsers, and we did not encounter any issues. For your reference, we have recorded a video of our findings, which you can view in the private content area.

    To assist you further, we kindly request that you record a video demonstrating the issue you are experiencing. Please also provide details regarding the mobile device and browser you are using. This information will help us investigate the matter more effectively and offer the necessary support.

    You may use the https://www.loom.com/ screen recording tool that records your screen and uploads it on their website. You may share the URL here.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422028 Copied In reply to: Responsive option is not working in Tab & Mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ombi,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to see the changes.

    We have added custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS** as follows:

    .single-product .et-product-rating-summary {
   background: #ffffff !important;
}
.et-product-rating-summary progress::-webkit-progress-value { 
    background: black !important; 
    border-radius: 10px !important;
}
.comment-respond textarea {
    border-radius: 10px !important;
}

    Please see the image for reference in the private content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422025 Copied In reply to: Change the css style for the product review form
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narka,

    Thank you for providing access to the wp-admin panel.

    We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

    We have disabled the “Catalog Mode” in **Theme Options > Shop > Catalog Mode**. For your reference, please see the attached image in the private content area.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #422020 Copied In reply to: My buy & add to cart button have completely disappeared please help. This happened sometime between
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mauro,

    Thank you for contacting us and for using XStore.

    We kindly request that you create a new topic for any new issues to help us avoid any confusion and ensure prompt assistance.

    Please note that this feature is for recommending products to be purchased along with the main product.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #421997 Copied In reply to: how to add Product Bundles ( Like a package )
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ombi,

    Thank you for contacting us and for using XStore.

    Could you kindly provide a screenshot highlighting the specific area in question to help us better understand the issue? Additionally, please share your website’s WP-admin access in the private content area so that we can thoroughly review the matter and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421996 Copied In reply to: Change the css style for the product review form
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    1/ Mark a product as Featured – https://woocommerce.com/document/managing-products/feature-filter-and-sort-products/

    2/ To add more products to the homepage of your website, kindly follow these steps:

    1. Edit the homepage using Elementor.
    2. You can add widgets such as “Product List,” “Products Grid,” “Product Carousel,” or “Product Masonry” based on your specific requirements.
    3. Please review and adjust the widget settings as needed.
    4. Once done, update the page.

    For further guidance, please refer to the image provided in the private content area.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421994 Copied In reply to: how to add feature product section on our website or how to add many more product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for contacting us and for using XStore.

    We are writing to guide you through the process of adding/replacing the current banners on your website with sliders. Please follow the outlined steps below:

    1. Navigate to your Dashboard and select ‘Pages’.
    2. Go to the “Home” Front Page and click on ‘Edit with Elementor’.
    3. Locate the “Banner” section and delete it.
    4. Add a new section to create the slider according to your requirements.
    5. Click “Update” to save the changes.

    For your reference, please view the image provided here: https://paste.pics/R4Y86

    Additionally, you can create sliders using XStore Slides. We recommend reading the detailed article available at (https://www.8theme.com/documentation/documentation/slider-set-up/xstore-slider-with-elementor-plugin/) to assist you in creating sliders using XStore Slides.

    We hope you find this information useful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #421992 Copied In reply to: how to add slide banner in theme and which is the image size best for theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narka,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you provide the URL of the product page, along with your WordPress admin access, in the private content area. This will allow us to review the issue and assist you in resolving it.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #421988 Copied In reply to: My buy & add to cart button have completely disappeared please help. This happened sometime between
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @plnewton,

    Thank you for contacting us and for using XStore.

    We have noticed that some H2 tags are not visible on your website’s homepage. In order to assist you more effectively, could you kindly provide us with a screenshot highlighting the specific areas of concern? Additionally, please include a detailed description of your request and the exact outcome you are aiming to achieve.

    Once we have this information, we will be happy to review the issue and offer our support.

    Best regards,
    The 8Theme Team

    #421984 Copied In reply to: Trying to remove H2 tags from home Page from demo data
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Octatech,

    Thank you for contacting us and for using XStore.

    Our language switcher & currency switcher are just a demo choices not a real switcher.

    Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

    In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

    Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

    Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

    We hope this helps

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #421974 Copied In reply to: Need Currency Converter Feature for the website for International Buyers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ben,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your site to ensure everything is functioning as expected.

    Additionally, we have added the product stock widget to the Single Product Page template using Elementor, under **XStore Builders > Single Product Builder**.

    For further guidance, we encourage you to review our theme documentation, which can be found [here] https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    We hope this resolves your concerns. Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421973 Copied In reply to: Show out of stock on a single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @alberto,

    Thank you for contacting us and for using XStore.

    Could you kindly provide a screenshot highlighting the differences between the design on your WordPress (WP) site and the live version of your website? This will help us better understand the issue you’re facing.

    Additionally, please share the URL of the specific page where the issue occurs, along with your WordPress admin access credentials in the private content area, so that we can thoroughly investigate and assist you further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #421479 Copied In reply to: Why does my design look diferent in wp vs live website?
  • 1 2 3 … 103 104 105 … 462 463 464
    3,091–3,120 of 13,902 posts
Viewing 30 posts - 3,091 through 3,120 (of 13,902 total)
1 2 3 … 103 104 105 … 462 463 464