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Viewing 30 posts - 1 through 30 (of 48 total)

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sophie

Participant

May 25, 2017 at 06:32

Hi Rose,

If you change the currency to any of the other ones except US dollar, then I think you’ll be able to see some products having this sale badge on them even though they’re not on sale (for some reason the wrong sale badges are not shown when currency is set to USD). Do you think it might be some problem with the currency switcher plugin? If it is, our website needs the currency switcher plugin, so is there a way to resolve this without having to disable the plugin?

Thanks,
Sophie

#164107 Copied In reply to: Non-sale items marked as on sale randomly on my website?

sophie

Participant

May 12, 2017 at 08:25

Hi Rose,

The problem is still not solved, if you go to shop > handbags and with default sorting, the first handbag on the page is not on sale but still has the sale badge (also the first handbag of second row and all of third row etc).

Thanks,
Sophie

#162919 Copied In reply to: Non-sale items marked as on sale randomly on my website?

sophie

Participant

May 11, 2017 at 11:39

Great, thanks very much for your help Rose!

#162825 Copied In reply to: Hover effect on shop page looking a bit strange

sophie

Participant

May 11, 2017 at 08:54

Great – It’s working now! Could you please let me know what the problem was so I can avoid it happening in the future?

Thanks,
Sophie

#162778 Copied In reply to: Hover effect on shop page looking a bit strange

sophie

Participant

May 4, 2017 at 14:52

I’ve included links to a couple of screenshots in private content below.

Do you think it has something to do with my website running woocommerce 3.0.5?

Please, contact administrator
for this information.

#162133 Copied In reply to: WooCommerce 3.0

sophie

Participant

May 4, 2017 at 12:32

Hi,

I’ve just uploaded Legenda 3.2 to my FTP and my website is looking very strange with photos all over the place. I realised we upgraded woocommerce from 3.0.4 to 3.0.5 which maybe the problem? Could you please let me know how I can roll back woocommerce to 3.0.4? I’ve included my SFPT login in the private content below.

Thanks,
Sophie

Please, contact administrator
for this information.

#162102 Copied In reply to: WooCommerce 3.0

sophie

Participant

May 2, 2017 at 09:42

I’ve just downloaded the legenda theme from themeforest again but I think it’s still version 3.1 rather than the newest version 3.2. Please let me know where I can downloaded the most updated Legenda theme. I accidentally upgraded my woocommerce and website data and my website hasn’t been functioning properly, I am still waiting for the Legenda theme that’s compatible with my updated woocommerce.

Thanks,
Sophie

#161850 Copied In reply to: WooCommerce 3.0

sophie

Participant

March 7, 2017 at 12:36

Hi Rose,

Would updating the theme help solve the image blurry problem? Please find in the private content my FTP credentials.

Thanks!

Please, contact administrator
for this information.

#156412 Copied In reply to: Blurry product image

sophie

Participant

March 7, 2017 at 08:03

Hi Jack,

How should I update to the latest Legenda theme when my current activated theme is the child theme?

Thanks,
Sophie

#156381 Copied In reply to: Revolution slider premium plugin

sophie

Participant

March 7, 2017 at 08:01

Hi Rose,

Thanks for getting back. For some reason I can’t regenerate my images anymore and have been getting error messages like the one below when I try to regenerate any images.

“_Img167876” (ID 9911) failed to resize. The error message was: The originally uploaded image file cannot be found at 2017/02/Img167876.jpg

and my photos on my websites are not displaying anymore.

Please let me know what the problem may be.

Thanks!

#156380 Copied In reply to: Blurry product image

sophie

Participant

March 6, 2017 at 09:42

Hi Rose,

I’ve read the other thread and did what it said but the problem is still not resolved. Could you please just go to my website and do the following step so you know what I mean? I think I’ve had this problem since the beginning, not just after the latest update. Please refer to the private content below for my website link.

Steps:
1. Go to the link below
2. hover your mouse cursor on the product image
3. zoom out as much as possible (so the handbag in the zoomed image is the same size as in the not-zoomed image – now you should see a very crisp and clear photo of the product)
4. Move the mouse cursor away from the image so you can see the not-zoomed image

if you hover and remove your cursor from the product image once or twice you should be able to see very clearly my product images (when not-zoomed) are very blurry.

Please help me resolve the issue.

Thanks!

Please, contact administrator
for this information.

#156276 Copied In reply to: Blurry product image

sophie

Participant

March 3, 2017 at 04:51

Hi,

No the problem has not been resolved, that image you captured still looks very blurry to me..

#156160 Copied In reply to: Blurry product image

sophie

Participant

March 2, 2017 at 04:21

Hi,

I’ve changed the image sizes to the ones in the screen capture and regenerated all my images but the product photos on single product page are still blurry without zoom. Please let me know how I can resolve this issue.

Thanks.

#156032 Copied In reply to: Blurry product image

sophie

Participant

March 1, 2017 at 08:40

Hi Eva,

Thanks for getting back. I was just wondering before we upload our product images, what is the optimal size I should crop the images before uploading for the best results?

Thanks,
Sophie

#155967 Copied In reply to: Blurry product image

sophie

Participant

February 27, 2017 at 08:06

“Try to change images sizes in Woocommerce > Settings > Products > Display”

What do we change the image size to? Also should I add the code Nico313 suggested?

Thanks,
Sophie

#155806 Copied In reply to: Blurry product image

sophie

Participant

January 27, 2017 at 17:55

Hello,

If I add this to custom.css file, will it be lost if I update the theme in the future?

Thanks!

#153290 Copied In reply to: Top bar with both Language option and currency option

sophie

Participant

January 9, 2017 at 11:21

Hi Jack,

Thank you very much for your help! I have now registered my revolution slider, but for some reason my slider isn’t showing up on my home page anymore… Could you please check for me to see what the problem maybe?

Thanks,
Sophie

#151238 Copied In reply to: Revolution slider premium plugin

sophie

Participant

January 8, 2017 at 12:54

Hello, could you please let me know you might be able to help with the problem? Thanks!

#151150 Copied In reply to: Revolution slider premium plugin

sophie

Participant

January 7, 2017 at 13:01

Hi Jack,

Please find below my FTP credentials, it’d be great if you could create a child theme for me.

Many thanks,
Sophie

Please, contact administrator
for this information.

#151122 Copied In reply to: Revolution slider premium plugin

sophie

Participant

November 14, 2016 at 06:24

Will I be able to change that from my wordpress backend? My FTP is being managed by my hosting company so I don’t have access to it.

Also, if I remove the code, does it mean that I have to remove the code whenever I update the Legenda theme?

Thanks!

#145690 Copied In reply to: Revolution slider premium plugin

sophie

Participant

November 11, 2016 at 11:32

Where can I find the file legenda/framework/theme-functions.php?

#145568 Copied In reply to: Revolution slider premium plugin

sophie

Participant

October 3, 2016 at 07:05

I think that plugin helps speed up my website which is still slow, but it was extremely slow without the plugin. So if I enable the plugin again, will my website become unresponsive again? Is there anyway I can make the plugin compatible with the theme?

#141316 Copied In reply to: After updating can't go to dashboard

sophie

Participant

October 2, 2016 at 05:19

Hi,

For some reason my website isn’t responsive anymore, it seems to display the laptop version even if I try to go to the website on my phone.

Please refer to private content below for my login details.

Thanks!

Please, contact administrator
for this information.

#141288 Copied In reply to: After updating can't go to dashboard

sophie

Participant

September 5, 2016 at 09:11

Thanks so much for your help!

I have a few other problems with my website.

1. On my home page, the three banners below the revolution slider are not aligned for some reason.. Please refer to the private content for the image.

2. My currency setting is set to auto-detect, so if I’m in Europe, all my product prices would be displayed in Euros but the filter by price slide on the left hand column of the page would still be in US dollar. This only happens when it auto-detect your location and doesn’t happen when I manually change the currency setting on the top left corner.

3. On checkout page, even if someone is eligible for free shipping (orders over US$100), shipping will still show two options (flat rate: $6.75 and free shipping) and customers eligible for free shipping would have to manually click on free shipping before checkout to benefit.

4. If I want to migrate my website to another theme template, how do I go about doing that? Do I have to re-enter all the information on my website and start all over with another one?

Thanks very much for your help!

Please, contact administrator
for this information.

#138848 Copied In reply to: After updating can't go to dashboard

sophie

Participant

September 5, 2016 at 08:10

Hi,

Thanks for helping me with the problem. I have another problem regarding the tagline on the URL bar. Please refer to the private content below.

Thanks!

Please, contact administrator
for this information.

#138833 Copied In reply to: After updating can't go to dashboard

sophie

Participant

July 4, 2016 at 10:03

When will the new theme version come out?

#132328 Copied In reply to: Can't go to my dashboard after updating woocommerce plugin..

sophie

Participant

June 25, 2016 at 19:01

Actually I’ve just restored the older version of woocommerce on my website and things seem to be working again. Could you please let me know how I could safely upgrade to the latest version of woocommerce?

Thanks!

#131096 Copied In reply to: Can't go to my dashboard after updating woocommerce plugin..

sophie

Participant

June 1, 2016 at 11:47

Thanks I’m restoring the folder and a lot of the images have come back!

If you go to my home page though, under ‘What’s New’ the images are very long and they’re not on top of the descriptions like they’re suppose to be. Could you please help me fix it?

Please, contact administrator
for this information.

#127881 Copied In reply to: Images missing

sophie

Participant

June 1, 2016 at 09:36

But I had probably a few thousand pictures on my website before.. They can’t just suddenly disappeared, I didn’t take them down or anything. I did a website restoration from backup the other day, do you think maybe the website still isn’t totally restored?

#127854 Copied In reply to: Images missing

sophie

Participant

June 1, 2016 at 05:41

Okay I’ve changed the password again. Please find it in the private content of this message.

Please, contact administrator
for this information.

#127814 Copied In reply to: Images missing
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