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After updating can't go to dashboard

This topic has 10 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp

sophie

Participant

August 29, 2016 at 05:32

Hi,

After I updated my website I can no longer go to my dashboard. When I click on dashboard it returns a blank page or fail to open page. Please help me fix it. I’ve left my account login details in the private content below. Thanks!

Please, contact administrator
for this information.

#138051 Copied

9 Answers

Jack Richardson

Support staff

August 29, 2016 at 09:15

Hello,

There is an error on your site:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes) in /home5/amzterl1/public_html/pixiemays.com/wp-includes/class-simplepie.php on line 2448

You need contact your hosting provider support and ask to increase memory_limit value.

Best regards,
Jack Richardson.

#138074 Copied

sophie

Participant

September 5, 2016 at 08:10

Hi,

Thanks for helping me with the problem. I have another problem regarding the tagline on the URL bar. Please refer to the private content below.

Thanks!

Please, contact administrator
for this information.

#138833 Copied

Eva Kemp

Support staff

September 5, 2016 at 08:41

Hello,

The problem is related to Yoast SEO plugin. You need check its settings.
If you disable the plugin you’ll see correct site information in the tab.

Regards,
Eva Kemp.

#138845 Copied

sophie

Participant

September 5, 2016 at 09:11

Thanks so much for your help!

I have a few other problems with my website.

1. On my home page, the three banners below the revolution slider are not aligned for some reason.. Please refer to the private content for the image.

2. My currency setting is set to auto-detect, so if I’m in Europe, all my product prices would be displayed in Euros but the filter by price slide on the left hand column of the page would still be in US dollar. This only happens when it auto-detect your location and doesn’t happen when I manually change the currency setting on the top left corner.

3. On checkout page, even if someone is eligible for free shipping (orders over US$100), shipping will still show two options (flat rate: $6.75 and free shipping) and customers eligible for free shipping would have to manually click on free shipping before checkout to benefit.

4. If I want to migrate my website to another theme template, how do I go about doing that? Do I have to re-enter all the information on my website and start all over with another one?

Thanks very much for your help!

Please, contact administrator
for this information.

#138848 Copied

Eva Kemp

Support staff

September 5, 2016 at 12:50

Hello,

1. The issue has been fixed. Please clear browser cache and check.

2./3. Please check if the same issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/

4. You don’t need to create website from scratch. Just install new theme and activate it. Your content will be saved.

Regards,
Eva Kemp.

#138902 Copied

sophie

Participant

October 2, 2016 at 05:19

Hi,

For some reason my website isn’t responsive anymore, it seems to display the laptop version even if I try to go to the website on my phone.

Please refer to private content below for my login details.

Thanks!

Please, contact administrator
for this information.

#141288 Copied

Eva Kemp

Support staff

October 3, 2016 at 06:46

Hello,

The issue was caused by W3 Total Cache plugin. I’ve disabled it. Please check now.

Regards,
Eva Kemp.

#141314 Copied

sophie

Participant

October 3, 2016 at 07:05

I think that plugin helps speed up my website which is still slow, but it was extremely slow without the plugin. So if I enable the plugin again, will my website become unresponsive again? Is there anyway I can make the plugin compatible with the theme?

#141316 Copied

Eva Kemp

Support staff

October 3, 2016 at 09:07

Hello,

I’ve enabled the plugin back and set “Minify mode” option to “Manual”. The issue is fixed now.
Clear browser cache and check.

Regards,
Eva Kemp.

#141336 Copied
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