We do not see the problem. Try to clear cache of your mobile browser and check then.
Could you record a video of the problem?
Regards
Rose Tyler
Support staff
June 17, 2022 at 15:43
Hello,
This will be possible after the next theme update. We will release it soon.
Then just go to settings of menu > set image https://prnt.sc/nmYxT-ENkdOE and position. Also, clear all cache.
Regards
Rose Tyler
Support staff
June 17, 2022 at 15:41
Thanks for the reply. We’ve set the next settings – https://prnt.sc/VJn0nBOt4a4J Please clear all cache, including CDN cache.
Regards
Rose Tyler
Support staff
June 17, 2022 at 15:19
Hello,
provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
June 17, 2022 at 14:31
Hello,
Thanks for using our theme.
This mega menu https://prnt.sc/IcP2CAcoE8gH was created using static blocks, so go to Elementor > Settings > Post types, enable editor for static blocks and products, then edit Static blocks using Elementor.
Also, check Theme Options > Header Builder > Main menu and Dropdown settings.
if this is not what you are looking for, describe your request in more detail.
Thanks for the access. What exactly changes are not visible? Please provide an example. You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
As we can see, you are using CDN, so you need to clear cache of CDN and cache of browser. The info you can find online or contact support of Cloudflare.
Regards
Rose Tyler
Support staff
June 17, 2022 at 12:03
Hello,
Thanks for using our theme.
Have you cleared cache?
Provide URL and temporary wp-admin access, so we can take a closer look.
Regards
Rose Tyler
Support staff
June 17, 2022 at 09:32
Hello,
I’ve activated the Loco plugin, synced translation, and added translations of some phrases. Please clear all cache (plugin, browser, server) and check now.
Provide us with screenshots of untranslated texts, if you can’t find them via Loco by yourself. You can use Lightshot screenshot or Gyazo tool to share links to your screenshots.
Regards
Rose Tyler
Support staff
June 17, 2022 at 09:23
Hello,
thanks for the reply.
Please set the administrator role for the user (in wp-admin), we can’t access Dashboard right now.
Regards
Rose Tyler
Support staff
June 17, 2022 at 08:52
Hello,
Try to clear cache and check one more time.
Provide us with ULRs of problem pages.
At first sight, all is fine – https://prnt.sc/wocM5AD1nhwo
Regards
Rose Tyler
Support staff
June 17, 2022 at 08:49
Try to disable Variation gallery via Theme Options > WooCommerce > Single Product page
Regards
Rose Tyler
Support staff
June 17, 2022 at 08:23
Hello,
Thanks for the reply.
We do not see the problem – https://prnt.sc/Wxfzm8X5GDKS
Please clear cache of browser and check one more time.
Regards
Rose Tyler
Support staff
June 17, 2022 at 07:43
Hello,
Can you advise the function or code to change the icon set against payment methods in the My Account menu please? – please provide a screenshot and URL. so can you add the card icon (https://fontawesome.com/v6/icons/credit-card?s=solid) to your icon set? – please post your request here https://www.8theme.com/taskboard/
Regards
Rose Tyler
Support staff
June 17, 2022 at 07:40
Hello,
Try to add the next code in Theme Options > Theme custom CSS > Global:
.et-mobile-panel .et-content_toggle .et-mini-content .menu li a {
display: flex;
flex-direction: row;
}
.et-mobile-panel .et-content_toggle .et-mini-content .menu li a {
flex-direction: row-reverse;
justify-content: start;
}
.et-mobile-panel .et-content_toggle .et-mini-content .menu li a img {
margin-right: 10px;
}
Regards
Rose Tyler
Support staff
June 17, 2022 at 07:34
Hello,
Thanks for the reply.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
3/ Provide temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
June 17, 2022 at 07:05
Hello,
Please clear all cache (cache plugin, server, browser).
Regards
Rose Tyler
Support staff
June 17, 2022 at 07:02
Hello,
Provide temporary wp-admin access and woocommerce customer page URL.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
June 17, 2022 at 06:58
Hello,
Thanks for using our theme.
Add the next code in Theme Options > Theme custom CSS:
Go to XStore > Authorization APIs > remove the existing Instagram key and add that again. After that edit page > Instagram element and select the Instagram account. Save changes and check after that. It looks the existing token just expired.
Regards
Rose Tyler
Support staff
June 17, 2022 at 06:47
Hello,
Thanks for the reply. Unfortunately, it is not possible right now, but you can submit a request here – https://www.8theme.com/taskboard/
Go to Product > click on Update, then the category will be visible.
It looks like there was an issue with import/migration. Contact your hosting provider and ask about assistance.
Regards
Rose Tyler
Support staff
June 16, 2022 at 13:09
Hello,
Thanks for the report, we’ve found a bug on variable products. Fixed on your site and will be improved in the next update. Bought together feature was removed from variable products, it is available for simple products only.
Please check how it works on single products.
Regards
Rose Tyler
Support staff
June 16, 2022 at 12:56
Hello,
We did some extra conditions to prevent loading out-of-stock variations but we used before and now WordPress transients that allow us to keep values (ids of variations) for some time and not make a new request every time on page load. It means that we make a request only once a day and all other times we return the variations ids (set earlier) from transients.
Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary wp-admin and FTP access.
