Mobile search result empty and layout crashed

This topic has 9 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Olga Barlow

  • Avatar: Kris
    Kris
    Participant
    June 17, 2022 at 09:44

    Hi,
    Our site has come across to an issue. When we use a mobile device to search for the products wording, e.g. barbero, the shop page result show a crashed layout, it won’t display any results while we do have those products.

    You may find the URL – 1 for your reference.

    While we search for another wording e.g. wine, the result shows the products but the layout is crashed as well, which it won’t display 2 items per row just like the normal “shop all” page does. Can you please help to see what happened? Thank you!

    You may find the URL – 2 & 3 for your reference.

    Kindly note that the crash only happens when using a mobile device to search.

    On the other hand, the shop filter sidebar crashed as well, and when we scroll the page, it will somehow disappear.

    Thank you so much.

    Best,
    Kris

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2022 at 15:19

    Hello,

    provide temporary wp-admin and FTP access.

    Regards

    Avatar: Kris
    Kris
    Participant
    June 17, 2022 at 16:42

    Hi Rose,
    Thank you for your reply. Please find the temp wp-admin login and FTP for your reference.

    Please find the screenshot for your reference too

    Issue 1: After searching the product keyword “barbero”, the result on the mobile device shows nothing.
    Searching “barbero” via the Menu: https://prnt.sc/wnBTte0A5vDq
    Result page crashed and shows empty page: https://prnt.sc/U_5DoPaa7tGS

    Issue 2: Searching the same keyword “barbero” on the desktop, shows the product result. But you can see that the Shop Filter Sidebar is disappeared.
    https://prnt.sc/rihjlttyZJZj

    Issue 3: When we scroll the page in the Shop All page, the sidebar will sometime disappear or shifted downward, which it won’t be previously.
    https://prnt.sc/3b9UekZ2k8um

    Issue 4: When we minimize the browser from the desktop version to the mobile version, the Shop All page will crash and there will be an overlay on the page with a close button on the top of the screen.
    https://prnt.sc/R82N4kbGEZiI

    Issue 5: When we search keyword “wine”, the product result shows the products, but the layout is crashed, it is not displaying 2 per row on the mobile device, which if you view the Shop All page on the mobile device, it shows 2 product per row normally.
    Searching keyword “Wine”, result page layout twisted: https://prnt.sc/o2QJmGsVr3WD
    Normal Shop All Page: https://prnt.sc/i1BpicQKc1y2

    For your reference the shop all page link is: https://certaplatform.com.hk/shop/

    Thank you in advance!

    Best,
    Kris

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2022 at 10:52

    Hello,

    I’ve passed your questions to one of our developers. I will let you know once get an answer. Our developers team will be back at work after the weekend. Please be patient.

    Regards

    Avatar: Kris
    Kris
    Participant
    June 18, 2022 at 16:17

    Hi Rose,

    Thank you and will wait for your further updates on Monday. Have a great weekend!

    Best,

    Kris

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 19, 2022 at 16:53

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2022 at 14:15

    Hello,

    1-5 Once we disabled Themesflat Addons For Elementor plugin problems were fixed. Clear all cache and check. You can contact the support of the plugin.

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

    Regards

    Avatar: Kris
    Kris
    Participant
    June 20, 2022 at 16:57

    Hi Rose,

    Thank you for checking this for us. We will try to find alternative ways for the plugin and see if that fix. Thanks a lot for your efforts.

    Best,
    Kris

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 20, 2022 at 17:51

    Hello,

    You are welcome.

    Regards

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