Return to previous page

Shop not showing category for some products

This topic has 8 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Olga Barlow

ziga32

Participant

June 16, 2022 at 11:26

shop not showing category for e-bike products
https://www.komponentko.si/trgovina/

https://i.imgur.com/nxJuZuO.png

#326124 Copied Theme version: 8.1.1 WooCommerce version: 6.3.1

7 Answers

Rose Tyler

Support staff

June 16, 2022 at 11:55

Hello,

“ADO” is a brand, not a category.
Theme Options > WooCommerce > Shop > Products style > Product Content Elements > enable categories.
Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Grid/List > Off

Regards

#326125 Copied

ziga32

Participant

June 16, 2022 at 12:08

Nevermind the brands, brands are ok. But categories are showing for first three products but not for bikes
https://i.imgur.com/sPqGgYn.png
https://i.imgur.com/65VlD5w.png

#326128 Copied

Rose Tyler

Support staff

June 16, 2022 at 12:16

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary wp-admin and FTP access.

Regards

#326130 Copied

ziga32

Participant

June 16, 2022 at 13:13

Thank you.

I disabled all the plugins, except Woocommerce, xstore core and elementor. I deleted all the code in xstore theme and custom css. the problem remains.

what is weird is that is show ok on developing site
https://nova.komponentko.si/trgovina/
https://i.imgur.com/OsmfNtC.png

this one was migrated few days ago to production and nothing changed except some custom css.

Please contact administrator
for this information.

#326140 Copied

Rose Tyler

Support staff

June 16, 2022 at 13:58

Go to Product > click on Update, then the category will be visible.
It looks like there was an issue with import/migration. Contact your hosting provider and ask about assistance.

Regards

#326146 Copied

ziga32

Participant

June 16, 2022 at 14:20

wow, nice. at least the solution is simple.

thank you very much. just bought yet another licence, about to start bugging you again 🙂

#326151 Copied

Olga Barlow

Support staff

June 16, 2022 at 14:54

Hello,

You are welcome.

Regards

#326160 Copied
Tagged: category, products, shop, showing, themes, woocommerce, wordpress
Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘shop not showing category for some products’' has been successfully resolved, and the topic is now closed for further responses

Shop not showing category for some products

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection