Broken page in shop……………………….

This topic has 8 replies, 3 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

  • Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    June 16, 2022 at 14:37

    Hello, please look at each page after the first in the store breaks the layout and turns
    https://prnt.sc/jIIB3Y5H26a8

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2022 at 14:56

    Hello,

    Sorry but I’m not sure that fully understand what exactly is broken there. Could you, please, explain in more detail?

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    June 16, 2022 at 15:54

    Sorry for the explanation
    You can see the products here: https://prnt.sc/_8ZbkRhY6N43
    – here I am on the first page, but when I went to the second or some other page (5.7,10, etc.) it looks like this : https://prnt.sc/v9gNXrf6Jt5_ and this https://prnt.sc/BP-yCUJwoebV

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 17, 2022 at 08:52

    Hello,

    Try to clear cache and check one more time.
    Provide us with ULRs of problem pages.
    At first sight, all is fine – https://prnt.sc/wocM5AD1nhwo

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    June 18, 2022 at 06:48

    Hi, I think it happens when I use category filtering

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2022 at 07:12

    Hello,

    Thanks for the reply.
    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
    2/ Provide temporary FTP access, so we can check the problem more deeply. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    June 18, 2022 at 07:14

    Please, you can check

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2022 at 09:00

    Hello,

    You are using a 3rd party plugin to show the Categories filter, but we are able to help with questions related to our theme only, so you need to contact the support of that plugin.
    ?wpf_fbv=1
    if you have this url param in your url and the page is not first -> then the sidebar is broken.
    You may ask the plugin authors if they don’t make any changes in case that param is in URL.
    Also, it could be useful for them to know that we check sidebar positions and many other things by setting query_var() that are official WordPress functions ->
    https://developer.wordpress.org/reference/functions/get_query_var/
    So if they break or reset query vars then they should make it compatible because it is a very popular function that allows minimizing conditions all over the site. Once we set query var we can use it in many files.

    Regards

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