Have you cleared cache after the update? We do not see the problem with Quick view on your site – https://gyazo.com/4c4f26644cf3a494508fe49440133e3b
Also, it is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media library.
Update the theme and Core plugin.
Then provide URL of page with the problem, and temporary FTP access, then I will be able to pass this question to our dev team.
Thanks for using our theme.
At first sight, we do not see the problem with adding product to cart. Please clear cache of your browser and try adding a product to cart then.
Try to enable “Always Load Wc-Cart-Fragments” in Theme Options > Speed optimization, clear cache and check then.
Let us know results.
Regards
Rose Tyler
Support staff
August 2, 2022 at 10:03
Hello,
Try to activate Advanced mode for the product categories widget (Theme Options > WooCommerce > Shop Elements > Categories)
Regards
Rose Tyler
Support staff
August 2, 2022 at 09:21
Hello,
Crete translation for Legenga Core plugin also.
If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Have you checked the translation of XStore Core plugin?
Please provide URL and temporary wp-admin access via the Private Content area, so we can take a closer look at your settings.
Regards
Rose Tyler
Support staff
August 2, 2022 at 07:50
Hello,
For this time you could simply Export data, and when add new template import it, and remove all elements you don’t need to, but have same header/footer as you had on the previous template.
Also, we recommend checking requests on our https://www.8theme.com/roadmap/.
P.S. Before posting new ones, please, check if there are no similar requests created yet (using search).
Regards
Rose Tyler
Support staff
August 2, 2022 at 07:43
Hello,
Thanks for your efforts.
We found what was the reason of the issue 🙂
You have an account element in the header with dropdown content and an enabled option of registration in WooCommerce settings. Previously we disabled account off-canvas and dropdown on account login/register pages (to prevent double login/register forms and scripts conflicts). But we didn’t check the page of dokan (that you found now) that makes the same login/register actions. From now we will disable account dropdown/canvas on this specific page as well to allow dokan scripts load in the right order and work as expected.
The fix is uploaded for you in xstore/framework/compatibility/dokan.php (staging01)
Also, it will be included in next theme update !
Please, check if the issue was fixed and give us feedback 🙂
Regards
Rose Tyler
Support staff
August 1, 2022 at 15:44
Hello,
You may just ignore such visual issue because the email will be sent well-styled with only icons that have urls and are not disabled
Example: https://prnt.sc/RQM2azonRnlr
Also, we will try to make it better in editor in next updates, so we noted it to our TODO list. Thanks for contacting us !
Regards
Rose Tyler
Support staff
August 1, 2022 at 15:36
Hello,
We didn’t check this but it should be sent automatically according to the language purchase was made in. You may create a few test orders in different languages and check them from your side.
Waiting for your reply of results so that we could add additional info to our documentation for other clients 🙂
Thanks for help in making XStore better !
Regards
Rose Tyler
Support staff
August 1, 2022 at 15:19
Hello,
I checked your web-site (staging) again and it works ok. Child-theme installed but it is almost clear so we think that the reason was in your child-theme. If you don’t think so, please, create such error with parent theme and send us a link. (for this you may simply switch to parent theme and import your origin theme options (you may export it on origin site in next steps Theme Options -> Import/Export section).
Regards
Rose Tyler
Support staff
August 1, 2022 at 15:08
Hello,
we uploaded old version file in xstore-child/js/
and loaded it on frontend
Please, check if the issue still persists
Regards
Rose Tyler
Support staff
August 1, 2022 at 14:28
Hello,
As I can see, you have 24 brands on the site https://prnt.sc/aGaqOAgrNboe , so use the mentioned 50, and all brands will be shown. Isn’t it?
Please contact administrator for this information.
Rose Tyler
Support staff
August 1, 2022 at 13:09
Hello,
Thanks for using our theme.
Connect to your site using FTP and remove wp-content/fonts/lato/ folder. After that go to Theme Options > Typography > re-select font and save settings.
