Hello,

Please delete current accounts and add one more time Business type.
Let us know the result

Regards

Hello @Nick,

Yes, as was mentioned, you need to compare 2 files (from the parent theme and from the child theme with your changes) and add the missing code to your child theme file.
https://text-compare.com/
Please note that we are not responsible for custom changes that you do in the child theme.

Regards

Hello,


We did checked the difference between the previous version and the latest one of our Theme and Core plugin. 
The main difference was in the code of off-canvas script rendering. In the previous version the file with off-canvas was loaded just if any settings (desktop sidebar canvas / mobile sidebar canvas ) were enabled. Right after it was loaded it created off-canvas for both cases (desktop and mobile even if only mobile canvas was enabled). 
Example of issue you may check on your copied site -> https://prnt.sc/0jVmMyn4v82X .
In latest version we fixed the issue because many customers wrote us about it and wanted to get it fixed. But in your case the fix created the issue you face on mobile. We cannot find the fix for your specific case, truly saying. We can only propose next ways to make this situation more stabilize.

1/ We will upload for you old-version script file to your child-theme and you will have no issues on mobile but you will have issue on desktop (off-canvas will be always created)

2/ You can enable off-canvas for desktop and make your shop page look in next way -> https://prnt.sc/JN3kK4wl8BWB and change columns number due to your imagination.
3/ We can give you a refund, and you will find a theme you would be more satisfied.

Sorry for such an answer, but it is not always possible to make compatibility
with everything and for everyone. Sometimes there are issues that are better to skip in fixing to prevent creating a few more new ones. 



Regards

Hello,

As I can see, the My Account page works fine – https://prnt.sc/hGWJnllFzoxB Please clear cache and check one more time.

Regards

Hello,

Thanks for the reply. I’ve passed this topic to our dev team. They will check it and give an answer after the weekend. Please be patient and do not change access.

Regards

Hello,

Disable “Slider images autoheight” in Theme Options > E-commerce > Single Product Page.
Also, it is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.

Regards

Hello,

Woocommerce > Settings > Accounts > Customer registration > Enable customer registration on the “My account” page.
Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

Regards

Hello,

We didn’t change anything in last update that could make any changes for off-canvas sidebar so we consider the main reason of the issue could be in caching on your web-site. Could you check without caching plugins or if you have caching on your server then contact with your server support to disable caching and check again. If the reason is in caching then you should ask plugin’s/hosting how make it compatible with mobile version. I think that main issue could be in working of wp_is_mobile() that is official WP function but many cache plugins have issues with it. Remind one more time that we did no changes in latest update that caused such issue so it is a local issue.

Regards

Hello,

Please provide URL, temporary wp-admin and FTP access. Then I will ask our dev team to check what can be done to help you.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

The file generator was removed. It will be removed from the WhiteLabel also. Sorry for the inconvenience.

Check these articles to speed up the site – https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ We would recommend setting Speed optimization settings once all works on site will be finished, because, for example, enabling Menu and Static blocks cache will create a delay in the visibility of your changes for these elements. However, you can do tests, go to Speed optimization settings, read descriptions of options, and try to activate them at the same time test site speed – https://tools.pingdom.com/

Regards

Hello,

Thanks for the access.
I’ve created a test vendor and do not see problem, sorry, but your request is unclear to me. Please describe in more detail what exactly doesn’t work correctly and how it should be. Waiting for your detailed reply

Regards.

Hello,

Go to XStore > Authorization APIs > remove the existing Instagram key and add that again. After that edit page > Instagram element and select the Instagram account. Save changes and check after that. It looks the existing token just expired.

Regards

Hello @Srinivasan,

Please provide screenshots or video. Also, provide temporary wp-admin and FTP access, via the Private Content area.

Regards

Hello,

Please provide URL of the site and temporary wp-admin access.

Regards

Hello,

If Xstore theme is disabled the form work correctly. – have you cheked with Storefront theme?
I do not see the registration link in the top bar. Please provide the URL.
Also, provide temporary wp-admin and FTP access.

Regards