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Child Theme raises ajax-admin.php errors

This topic has 17 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Mannix

Participant

July 24, 2022 at 01:05

Hi,
The site was having strange behaviours that seems to be related to the activation of the child theme instead the parent.
Once we switch to the parent theme, the problems are gone.
We’ve tried ripping off all the custom PHP code in functions.php but nothing seems to take effect.
Best,
Mannix

Please, contact administrator
for this information.

#330345 Copied Theme version: 8.2.4

16 Answers

Rose Tyler

Support staff

July 24, 2022 at 07:43

Hello,

If the problem persists with the child theme only, you need to check your custom changes there.
Please note that we are not responsible for custom changes that you do in the child theme.
Our clear child theme is included in the theme package ( XStore – All files, full archive https://www.8theme.com/downloads/ ), so you can compare codes.

Regards

#330365 Copied

Mannix

Participant

July 24, 2022 at 11:29

We’ve rolled back the child theme files to the original code and the error persist.

You can check it if you want since you already have admin privileges from a previous issue.

I’ve checked the issue when editing the main page and the console output states an error with the KIRKI plugin. See attached screenshot.

Please contact administrator
for this information.

#330370 Copied

Rose Tyler

Support staff

July 25, 2022 at 13:58

Hello,

https://prnt.sc/eqnanmubo18X – contact your hosting provider and ask to increase execution time.
Then provide us with FTP access to files. If you do not know how to create FTP, your hosting provider should be able to assist you.

Regards

#330432 Copied

Mannix

Participant

August 1, 2022 at 13:24

Hi there,

We’ve increased the execution time as you can see on the private link.
You have full FTP access.

Regards

Please contact administrator
for this information.

#330828 Copied

Rose Tyler

Support staff

August 1, 2022 at 13:53

Hello,

We can’t connect – https://prnt.sc/FPg5zLe9N3aq , unfortunately. Please check credentials.

Regards

#330833 Copied

Mannix

Participant

August 2, 2022 at 08:19

Try using port 22. See attached image in private content

Please contact administrator
for this information.

#330868 Copied

Rose Tyler

Support staff

August 2, 2022 at 14:50

Hello,

Fixed. Please check now.

Regards

#330910 Copied

Mannix

Participant

August 22, 2022 at 11:59

Hi,
to avoid future inquiries, could you tell us what you did in order to fix the issue?
Thanks

#332289 Copied

Rose Tyler

Support staff

August 23, 2022 at 12:58

Hello,

Changes were done in themes/xstore/js/etheme-scripts.min.js file and they are included in the theme update.

Regards

#332386 Copied

Mannix

Participant

January 12, 2023 at 09:41

We continue having AJAX 500 errors on production.

Please see private content for more information

Please contact administrator
for this information.

#343776 Copied

Rose Tyler

Support staff

January 12, 2023 at 11:05

Hello,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
If the above steps do not resolve the issue, please provide us with temporary FTP access to your website. This will allow us to further investigate the issue and provide an accurate solution.
Please let us know if you have any further questions or concerns.

Best Regards,
8Themes Team

#343795 Copied

Mannix

Participant

January 13, 2023 at 17:34

Still not working. You’ll find the access to FTP in the private content area

Please contact administrator
for this information.

#343973 Copied

Rose Tyler

Support staff

January 15, 2023 at 08:54

Hello, Mannix

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#344032 Copied

Rose Tyler

Support staff

January 18, 2023 at 14:05

Hello, Mannix

We kindly request permission to edit files – https://prnt.sc/WEI2jwu-qvu_
Waiting for your reply.

Kind Regards,
8Themes Team

#344315 Copied

Mannix

Participant

January 19, 2023 at 22:15

Sorry for the issue. Now it should be fixed. Thanks in advance

#344459 Copied

Rose Tyler

Support staff

January 20, 2023 at 17:20

Hello, Mannix

We are pleased to inform you that the issue has been resolved and the fix will be included in the upcoming update.
Thank you for your patience and understanding.

Kind Regards,
8Themes Team

#344540 Copied
Tagged: ajax-admin.php, child theme, errors, templates, woocommerce, wordpress
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