Hello,

Please read these topics, I hope it will be helpful – https://www.8theme.com/topic/facebook-event-pixels-for-xstore/ https://www.8theme.com/topic/fb-pixel-variable/

Regards

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Please provide FTP access, then I will ask one of our developers to check the problem more deeply and help you.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Thanks for using our theme and for contacting us.
Go to Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/

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Hello,

We can see “Mixed Content” and “No ‘Access-Control-Allow-Origin'” errors, check the screenshot in the Private Content area. Please contact your hosting provider and ask to solve mentioned errors first.
Let us know if further assistance from our side will be needed.

Regards

Hello,

Thanks for using our theme and for contacting us.
Plugins can be downloaded from this page – https://www.8theme.com/downloads or installed via XStore > Plugins Installer.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

Read more – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This is not only our practice but all the theme authors from ThemeForest.

Regards

Hello,

Thanks for using our theme.
This bug was fixed – https://xstore.8theme.com/update-history/
Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello,

Thanks for using our theme and for the request.
Please provide temporary wp-admin and FTP access, then our dev team will take a closer look.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Thanks for using our theme and for contacting us.
Appearance > Menus > Screen Options > enable Product categories.

Regards

Hello,

Here it is – https://prnt.sc/Zb1suB8thSTh
If you can’t locate that page in any of the settings, provide temporary wp-admin access, so we can help you.

Regards

Hello,

Thanks for using our theme and for contacting us.
Your Home page uses a custom Header, so go to Header builder > Multiple headers > edit custom header for the Front page.

Regards

Hello,

Thanks for using our theme.
You can activate it now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.

Regards

Hello,

Thanks for the reply.
A bug was found.
https://www.8theme.com/topic/thumbnail-images-are-showing-different-size/#post-331983
You can: – downgrade WC version; – or update the theme and Core by archives from the Private Content area; – wait for the official theme update.

Regards

Is this a bug caused by XStore? – describe in more detail what do you mean by this, please. Provide screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here. Or you can upload ready screenshots into your media library and provide us with URLs.
Also, provide URL of your site and temporary wp-admin access, so we can take a closer look.

Regards

There is a compatibility problem with the latest WC version.
You can: – downgrade WC version; – or update the theme and Core by archives from the Private Content area; – wait for the official theme update.

Regards

Hello @Steuccio79,

Please submit a new own topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Sushi theme : add to cart in the product Page not view . Solution ?
Buy now button in the option theme not working

– Go to Theme Options > WooCommerce > Catalog mode > turn off the catalog mode. Because this option means that you want to disable add to cart and use the site just like the catalog.

Regards