Error: Undefined error ( instragram) again

This topic has 8 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: Tecnica PC
    Carmen
    Participant
    August 18, 2022 at 11:08

    HI

    I’m having this error again ” Error: Undefined error”

    Do i have to reconnect again?

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2022 at 20:02
    Avatar: Tecnica PC
    Carmen
    Participant
    September 6, 2022 at 19:38

    Why loses the connection, I always have to remove the existing Instagram key and add that again?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2022 at 13:13

    Hello,

    Provide URL, temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Tecnica PC
    Carmen
    Participant
    September 22, 2022 at 18:49

    Hi

    check

    Please contact administrator
    for this information.
    Avatar: Tecnica PC
    Carmen
    Participant
    September 22, 2022 at 18:56

    Hi check

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 23, 2022 at 09:36

    Hello,

    I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2022 at 07:07

    Hello,

    Here is the reply from our dev team:
    It’s not up to us, Facebook itself disables the keys every 60 days – https://developers.facebook.com/docs/facebook-login/guides/access-tokens/get-long-lived https://prnt.sc/s4X1Q7LJTCiO
    also keys become invalid when changing facebook/instagram password
    and also if you log out on all devices

    Regards

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