Thumbnail images are showing different size

This topic has 13 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: Saira
    Saira
    Participant
    August 12, 2022 at 12:16

    We have given same size images for all products and the thumbnail width and thumbnail cropping are set in the customization options. But for some of the recently added products thumbnail images are showing different size in the products page. Please help.
    https://snipboard.io/DAUHtR.jpg

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2022 at 12:45

    Hello,

    Theme Options > WooCommerce > Shop > Products Style > Stretch Product Image > Off, and Regenerate Thumbnails using a plugin – https://xstore.helpscoutdocs.com/article/89-product-images
    If this doesn’t help, provide URL and temporary wp-admin access, so we cna take a closer look.

    Regards

    Avatar: Saira
    Saira
    Participant
    August 12, 2022 at 13:23

    I have tried this,but there is no change for the thumbnails.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 12, 2022 at 14:40

    Hello,

    Clear cache and check now.

    Regards

    Avatar: Saira
    Saira
    Participant
    August 16, 2022 at 05:05

    There is issue for some products. We have checked after clearing cache.
    https://snipboard.io/68ntAC.jpg

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2022 at 08:39

    Hello,

    Make sure images you uploaded for products are the same size.

    Regards

    Avatar: Saira
    Saira
    Participant
    August 16, 2022 at 09:08

    Product images are of same size 850 by 1275 pixels

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2022 at 09:31
    Avatar: Saira
    Saira
    Participant
    August 16, 2022 at 11:51

    Product images are of same size 850 by 1275 pixels. Some screenshot you have shared cannot be open.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2022 at 08:16

    Product images are of same size 850 by 1275 pixels. – no, unfortunately, check the size of 1658303829239-01 , purechikankari1.jpg purechikankari2.jpg, GEORGETTE-BANARASI-SAREE.-UCHII-DG_2.jpg , in your Media library ( https://prnt.sc/fj3j80zbH6sd > https://prnt.sc/ARXTeX6Vftpc ) , and re-upload images.

    Regards

    Avatar: Saira
    Saira
    Participant
    August 17, 2022 at 08:31

    Initially thumbnails are showing same size irrespective of the image size. Is there any settings for making the thumbnails irrespective of the image size.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2022 at 12:14

    Hello,

    Contact support of WooCommerce plugin about this.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 17, 2022 at 16:44

    It seems there is a problem with the latest version of WooCommerce and our theme. Our dev team works on this. As a temporary solution, downgrade WC version – https://prnt.sc/WmgZCxSSRDMP https://wordpress.org/plugins/woocommerce/advanced/

    Regards

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