Forum Replies Created

Viewing 30 posts - 24,661 through 24,690 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 14:53

    Hello,

    You can create the request here – https://www.8theme.com/taskboard/ and our dev team will analyze how many people needs this also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 13:22

    Hello,

    1/ I am not sure what you did but check the Home page now. Let us know if you need to get the layout from the demo on your Home page.
    2/ I’ve enabled Elementor for static blocks, you can edit Footer static block now
    https://www.8theme.com/documentation/xstore/support/static-blocks/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 13:17

    Hello,

    Please provide URL of page with this notice, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 13:16

    “Sorry I cannot find Appearance > Customize > WooCommerce > Checkout > Terms And Conditions” – https://prnt.sc/KNIA0Ib_9nxn > https://gyazo.com/8342ef3231d9fded302ac8f30755fcad

    How to turn off all this line in SHOP with “filters” “Sort by……” ? – add the next code in Theme Options > Theme custom CSS > Global:

    .filter-wrap {
        display: none !important;
    }

    https://prnt.sc/JYXeIl7oSCVn – changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 13:10

    Hello,

    Provide temporary FP access, so we can take a closer look.
    Also, contact support of the plugin you are using for reviews.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:51

    Hello,

    Once you provide access, I will be able to check your settings, compare them with the current results on the site, and give some advices.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:37

    Thanks for the reply and videos.
    Have you changed access? We can’t log in.
    1/ You may look for a third-party plugin to implement that but I don’t have suggestions for this, unfortunately.
    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
    2/ “All subcategories should be displayed without having to click on them extra.” – right now, there is no option for this, unfortunately. You can contact the support of WooCommerce, or post your request here – https://www.8theme.com/taskboard/ , so our dev team will read it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:30

    Hello,

    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:29

    Hello,

    Sorry for the delay in answering.
    We are glad that you sorted it out. Thanks for letting us know.
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:28

    Hello,

    Thanks for using our theme and for contacting us.
    It is recommended to use only one page editor on site (WPB or Elementor). Do not edit the same content using both of them, because it may cause conflicts.
    You can change the editor, but in this case, you will need to re-create all content, that was created using WPBakery, using Elementor manually. There is no automatic converter, unfortunately.

    Go to this page https://xstore.8theme.com/ , check all Elementor demos – https://prnt.sc/ouoAi_c5qM3E
    It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:10

    Hello,

    Please provide FTP access. I will ask our dev team if is there anything that we can do to help you, or XStore AMP plugin should not be used in your case.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:03
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:03

    Hello,

    Thanks for using our theme and for contacting us.
    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Try to disable Single Product Builder via Theme Options and check if the plugin works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2022 at 12:00

    Hello,

    Thanks for using our theme and for contacting us.
    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    You can post a request about adding compatibility with the mentioned plugin here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 18:27

    Hello,

    1/ Go to Appearance > Customize > WooCommerce > Checkout > Terms And Conditions
    2/ https://prnt.sc/m7NXLsx-3Obm https://prnt.sc/ajrPihT0OvFz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 18:04

    Hello,

    Ok. Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 16:26

    Hello,

    We did not get reports about the such problem before, so it seems is independent of the theme. Please contact the support of your hosting provider first. Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 16:21

    You’re welcome!
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 15:24

    Thanks for letting us know. Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 14:33

    Hello,

    Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 14:29

    Hello,

    Theme options > Typography. Theme options > Header builder > settings of header elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 14:18

    Hello,

    For what exactly element? Please provide screenshots and describe your request in more detail.
    Thanks in advance.
    You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 14:16

    Hello,

    How does it work when the default WC theme – Storefront is activated on your site? Please check and provide us with screenshots/video.
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 12:28

    Hello,

    facebook pixel is not a part of our theme, so we can’t assist you, unfortunately. Read docs and try to contact the support of FB.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 12:21

    You’re welcome!
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 12:20

    Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 11:01

    Hello,

    1/ Our theme or WooCommerce plugin does not have filter by category widget. There is only the Product categories list widget. If you need filter by categories you need to look for the third-party filter plugin that has such filer widget.
    2/ We would recommend enabling Enable Classic Widgets Panel (Theme Options > General > Enable Classic Widgets Panel > On).
    Could you record a video for a better understanding of your request?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 10:48

    You need to enable a separate cache for the mobile devices in the cache plugin setting. Or if you don’t want to enable that then disable the Mobile header optimization option in Theme Options > General.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 10:42

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look at your settings.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2022 at 09:44

    Hello,

    Thanks for the reply.
    no, somebody ask me that cannot translate some parts because “must buy” , so I wrote how to buy without paying. – Sorry, but your request is unclear, unfortunately. Please describe the situation in more detail with screenshots.
    You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
    There is also to translate: “quantity” and “reviews” in single product section and in cart section when it it empty “ no products in the cart”. So please transtale this too.https://prnt.sc/8WiJZ7vK_2Yf https://prnt.sc/82Y4gHt5VKSd
    I cleared cache and nothing has changed !!!! – screenshots, please.
    It looks like .pot files should be re-created, so provide us with temporary FTP access. Contact your hosting provider to get access.

    Regards

  • 1 2 3 822 823 824 2,273 2,274 2,275
    Viewing 24,690 results - 24,661 through 24,690 (of 68,231 total)
Viewing 30 posts - 24,661 through 24,690 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.