Hello,
You can create the request here – https://www.8theme.com/taskboard/ and our dev team will analyze how many people needs this also.
Regards
Hello,
You can create the request here – https://www.8theme.com/taskboard/ and our dev team will analyze how many people needs this also.
Regards
Hello,
1/ I am not sure what you did but check the Home page now. Let us know if you need to get the layout from the demo on your Home page.
2/ I’ve enabled Elementor for static blocks, you can edit Footer static block now
https://www.8theme.com/documentation/xstore/support/static-blocks/
Regards
Hello,
Please provide URL of page with this notice, temporary wp-admin and FTP access.
Regards
“Sorry I cannot find Appearance > Customize > WooCommerce > Checkout > Terms And Conditions” – https://prnt.sc/KNIA0Ib_9nxn > https://gyazo.com/8342ef3231d9fded302ac8f30755fcad
How to turn off all this line in SHOP with “filters” “Sort by……” ? – add the next code in Theme Options > Theme custom CSS > Global:
.filter-wrap {
display: none !important;
}
https://prnt.sc/JYXeIl7oSCVn – changed.
Regards
Hello,
Provide temporary FP access, so we can take a closer look.
Also, contact support of the plugin you are using for reviews.
Regards
Hello,
Once you provide access, I will be able to check your settings, compare them with the current results on the site, and give some advices.
Regards
Thanks for the reply and videos.
Have you changed access? We can’t log in.
1/ You may look for a third-party plugin to implement that but I don’t have suggestions for this, unfortunately.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
2/ “All subcategories should be displayed without having to click on them extra.” – right now, there is no option for this, unfortunately. You can contact the support of WooCommerce, or post your request here – https://www.8theme.com/taskboard/ , so our dev team will read it.
Regards
Hello,
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Hello,
Sorry for the delay in answering.
We are glad that you sorted it out. Thanks for letting us know.
Have a nice day!
Regards
Hello,
Thanks for using our theme and for contacting us.
It is recommended to use only one page editor on site (WPB or Elementor). Do not edit the same content using both of them, because it may cause conflicts.
You can change the editor, but in this case, you will need to re-create all content, that was created using WPBakery, using Elementor manually. There is no automatic converter, unfortunately.
Go to this page https://xstore.8theme.com/ , check all Elementor demos – https://prnt.sc/ouoAi_c5qM3E
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
Regards
Hello,
Please provide FTP access. I will ask our dev team if is there anything that we can do to help you, or XStore AMP plugin should not be used in your case.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Check this topic – https://www.8theme.com/topic/shortcode-from-plugin-to-add-on-single-product-page/
Regards
Hello,
Thanks for using our theme and for contacting us.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Try to disable Single Product Builder via Theme Options and check if the plugin works then.
Regards
Hello,
Thanks for using our theme and for contacting us.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
You can post a request about adding compatibility with the mentioned plugin here – https://www.8theme.com/taskboard/
Regards
Hello,
1/ Go to Appearance > Customize > WooCommerce > Checkout > Terms And Conditions
2/ https://prnt.sc/m7NXLsx-3Obm https://prnt.sc/ajrPihT0OvFz
Regards
Hello,
Ok. Fixed. Please check now.
Regards
Hello,
We did not get reports about the such problem before, so it seems is independent of the theme. Please contact the support of your hosting provider first. Let us know the result.
Regards
You’re welcome!
Have a nice day!
Regards
Thanks for letting us know. Have a nice day!
Regards
Hello,
Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout
Regards
Hello,
Theme options > Typography. Theme options > Header builder > settings of header elements.
Regards
Hello,
For what exactly element? Please provide screenshots and describe your request in more detail.
Thanks in advance.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
Regards
Hello,
How does it work when the default WC theme – Storefront is activated on your site? Please check and provide us with screenshots/video.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
Regards
Hello,
facebook pixel is not a part of our theme, so we can’t assist you, unfortunately. Read docs and try to contact the support of FB.
Regards
You’re welcome!
Have a nice day!
Regards
Please clear cache and check now.
Regards
Hello,
1/ Our theme or WooCommerce plugin does not have filter by category widget. There is only the Product categories list widget. If you need filter by categories you need to look for the third-party filter plugin that has such filer widget.
2/ We would recommend enabling Enable Classic Widgets Panel (Theme Options > General > Enable Classic Widgets Panel > On).
Could you record a video for a better understanding of your request?
Regards
You need to enable a separate cache for the mobile devices in the cache plugin setting. Or if you don’t want to enable that then disable the Mobile header optimization option in Theme Options > General.
Regards
Hello,
Please provide temporary wp-admin access, so we can take a closer look at your settings.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Thanks for the reply.
no, somebody ask me that cannot translate some parts because “must buy” , so I wrote how to buy without paying. – Sorry, but your request is unclear, unfortunately. Please describe the situation in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
There is also to translate: “quantity” and “reviews” in single product section and in cart section when it it empty “ no products in the cart”. So please transtale this too. – https://prnt.sc/8WiJZ7vK_2Yf https://prnt.sc/82Y4gHt5VKSd
I cleared cache and nothing has changed !!!! – screenshots, please.
It looks like .pot files should be re-created, so provide us with temporary FTP access. Contact your hosting provider to get access.
Regards