Page 822 – 8theme.com

Forum Replies Created

Viewing 30 posts - 24,631 through 24,660 (of 68,231 total)

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Rose Tyler

Support staff

August 23, 2022 at 14:41

Hello,

Thanks for understanding. Have a nice day!

Regards

#332391 Copied In reply to: Hello , this is about the YMM Search on the car oarts theme

Rose Tyler

Support staff

August 23, 2022 at 13:40

Hello,

Could you please, make sure that everything is ok with other types of advanced checkout (classic/multistep) or disabled. If so then it seems we understand that due to structure of such layout (separated one) it is not possible to make compatibility with such plugins which require specific (default) structure of checkout page. If so, you can only switch to another type (not separated type) and use them. In next update we will add notification about possible incompatibilities of such layout type with some delivery/payment plugins.

We checked it from our side and we really found that the bug persists now only with separated layout (which you are using) so please, check the text above where we described what is possible to do (change layout to classic/multistep or disable)

P.S. Multistep layout should be ok on your staging because we uploaded our fix for such layout and it will be included in the theme update.

Regards

#332389 Copied In reply to: Header and footer in Advanced Layout for Cart/Checkout

Rose Tyler

Support staff

August 23, 2022 at 13:07

Hello,

Thanks for contacting us.
It should be sent automatically to your email, but we can send it to you one more time. Please download it by a link from the Private Content area.

Regards

Please contact administrator
for this information.

#332388 Copied In reply to: Need Invoice download for my last order

Rose Tyler

Support staff

August 23, 2022 at 12:58

Hello,

Changes were done in themes/xstore/js/etheme-scripts.min.js file and they are included in the theme update.

Regards

#332386 Copied In reply to: Child Theme raises ajax-admin.php errors

Rose Tyler

Support staff

August 23, 2022 at 12:21

Hello,

I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

#332384 Copied In reply to: Payment plugin error when AMP Xstore is on from mobile

Rose Tyler

Support staff

August 23, 2022 at 12:03

Hello,

You need to contact the support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Regards

#332382 Copied In reply to: How to mark an address field non-mandatory on the Checkout page

Rose Tyler

Support staff

August 23, 2022 at 10:57

Hello,

You can find the archive “Revolution sliders from XStore Demos” here – https://www.8theme.com/downloads/ It contains all sliders from our demos.

Regards

#332379 Copied In reply to: i want to use hero section of demo (Default red ) in another demo

Rose Tyler

Support staff

August 23, 2022 at 10:44

Hello,

XStore > Custom fonts > Upload Your Custom Font
Theme options > typography > headings
Check this topic https://www.8theme.com/topic/responsive-headings/
https://www.w3schools.com/cssref/pr_font_font-size.asp
https://www.w3schools.com/cssref/pr_font_weight.asp
https://www.w3schools.com/cssref/pr_text_color.asp

Regards

#332377 Copied In reply to: How Can I Add Custom Fonts and Specify Custom Settings for H2, H3, H4, H5, H6

Rose Tyler

Support staff

August 23, 2022 at 09:44

You can activate the theme on the live site and local.
If you have any additional doubt contact support of ThemeForest to clarify.

Regards

#332373 Copied In reply to: Activation error – Reached activation number limit

Rose Tyler

Support staff

August 23, 2022 at 09:10

Hello,

After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Regards

#332371 Copied In reply to: Cannot translate “Proceed to checkout” Button

Rose Tyler

Support staff

August 23, 2022 at 09:00

Hello,

1 project means 1 End Product, you can have 2 sites with different names, for example, “my-project.com” and “my-test-site.com” (live one and staging), if they are 1 end product, XStore can be activated there using the same purchise code.
You cannot buy a WordPress theme once and use it for more than one client/end project.
If you will face an activation limit error, contact us, and we will check activations and help you.

Regards

#332369 Copied In reply to: Activation error – Reached activation number limit

Rose Tyler

Support staff

August 23, 2022 at 08:08

Hello,

The default red home page demo was created using WPBalery, there is no Elementor version, unfortunately. If you are using WPBakery, watch this video about our page importer – https://youtu.be/wkIKN2IyEZI
i am not able to see default red in dashboard demo section – yes, because it is just a Home page, not a full version. The Home page can be imported using our Page importer.

Regards

#332365 Copied In reply to: i want to use hero section of demo (Default red ) in another demo

Rose Tyler

Support staff

August 23, 2022 at 07:20

Hello,

Thanks for using our theme.
Please provide temporary wp-admin and FTP access, then I will pass your question to our dev team.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#332362 Copied In reply to: 8theme – Filter Products by Brands issue

Rose Tyler

Support staff

August 23, 2022 at 07:15

Hello,

and noticed the Yoast SEO has stopped working – please describe the problem in more detail with examples and screenshots.

Regards

#332361 Copied In reply to: Yoast SEO plugin stopped working after Theme upgrade

Rose Tyler

Support staff

August 23, 2022 at 07:02

Hello,

We can’t connect, unfortunately.

Regards

#332359 Copied In reply to: Customer reviews not showing on cart page anymore after update

Rose Tyler

Support staff

August 23, 2022 at 07:00

Hello,

Do you make import-export between sites that use XStore both?
If so, check this topic also – https://www.8theme.com/topic/how-to-bulk-import-product-with-brand/

Regards

#332357 Copied In reply to: Get product brand in meta data while exporting

Rose Tyler

Support staff

August 23, 2022 at 06:55

Hello,

Is there anything else we can help you with?

Regards

#332356 Copied In reply to: Brand-Shop and some other Filter Problem…

Rose Tyler

Support staff

August 22, 2022 at 17:26

Is there anything else we can help you with?

Regards

#332338 Copied In reply to: Transalation with Loco translate does not work correct

Rose Tyler

Support staff

August 22, 2022 at 16:14

Hello,

Check settings of custom headers in Header builder > Multiple headers.

Regards

#332334 Copied In reply to: Language switcher visible on all pages except product page (mobile)
Rose Tyler

Support staff

August 22, 2022 at 15:42
Hello,

We can’t connect:

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Please check.
Do you have a staging site where the static block is still displayed on the Cart page? To be able to compare settings on both sites.

Regards
#332330 Copied In reply to: Customer reviews not showing on cart page anymore after update
Rose Tyler

Support staff

August 22, 2022 at 15:29

Hello,

By default there is no such option, try to contact support of WooCommerce plugin.
https://wordpress.org/support/plugin/woocommerce/

Regards

#332328 Copied In reply to: Arranging the Size Guide in Order of Size

Rose Tyler

Support staff

August 22, 2022 at 15:21

Hello,

As we can see, it is independent of the theme, please contact the support of Elementor plugin.

Regards

#332327 Copied In reply to: Getting Property ID issue how do I fix please?

Rose Tyler

Support staff

August 22, 2022 at 15:15

Hello,

1/ The issue was caused by your custom css -> https://prnt.sc/gzxo39pHrMGj (added from Customizer -> Additional CSS)
You may add next custom css and keep that CSS on you web-site ->
.et_b_header-widget {
position: relative;
z-index: 3;
}
1.2/ To fix the issue in sticky header you should remove your custom CSS -> https://prnt.sc/PJtwHI4Ps8PO – there cannot be fix that will help in your case of sticky-header custom styles added

Regards

#332326 Copied In reply to: Need help adjusting z-index for the translatepress language switcher

Rose Tyler

Support staff

August 22, 2022 at 15:09

You’re welcome!

Regards

#332325 Copied In reply to: Home Page layout corrupted & Unable to update Footer content

Rose Tyler

Support staff

August 22, 2022 at 15:08

Hello,

You provided us the ftp connection to you staging site (according to the path on ftp) and we uploaded fix on it. Fix is located in xstore/woocommerce/checkout/thankyou-advanced.php

Please, check if it is ok and if so you may upload that file on your production site.

Regards

#332324 Copied In reply to: Header and footer in Advanced Layout for Cart/Checkout

Rose Tyler

Support staff

August 22, 2022 at 15:07

Hello,

We do not see your screenshots, unfortunately.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here. Or you can upload ready screenshots into your media library and provide us with URLs.

Regards

#332323 Copied In reply to: Notice message for discount code application

Rose Tyler

Support staff

August 22, 2022 at 15:06

Hello,

Please describe your request and the desired result in more detail with screenshots.
Also, provide temporary wp-admin access, so we can take a closer look at your settings.

You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#332322 Copied In reply to: Hello , this is about the YMM Search on the car oarts theme
Rose Tyler

Support staff

August 22, 2022 at 15:03
Hello,

Wp-admin access works fine, but we can’t connect FTP

Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Is there a restriction by IP or something else? Please check.

Regards
#332321 Copied In reply to: Getting Property ID issue how do I fix please?
Rose Tyler

Support staff

August 22, 2022 at 14:59
Hello,

1/ You may add next custom CSS to your child-theme/style.css or Theme Options -> Theme Custom CSS -> Global CSS

.wc_payment_method iframe { background: #fff; }

2/ To fix OR text on the Single Product page you may add the next custom CSS (the path was described in prev answer)

.product-content .variations_button { flex-wrap: wrap; } .product-content .variations_button #wcpay-payment-request-wrapper, .product-content .variations_button #wcpay-payment-request-button-separator { flex-basis: 100%; }

It seems that you had only questions we answered above. If you have any questions, please, make them clear and write us – we will answer those as well.

Regards
#332320 Copied In reply to: Recent Updates caused errors on checkout
Rose Tyler

Support staff

August 22, 2022 at 14:57

Hello,

After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ (it was done already).
Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
Please try to find and translate mentioned strings by yourself for WC and XStore. Let us know if any further assistance will be needed.

Regards

#332319 Copied In reply to: Transalation with Loco translate does not work correct
← 1 2 3 … 821 822 823 … 2,273 2,274 2,275 →

Viewing 24,660 results - 24,631 through 24,660 (of 68,231 total)

Viewing 30 posts - 24,631 through 24,660 (of 68,231 total)

← 1 2 3 … 821 822 823 … 2,273 2,274 2,275 →

Forum Replies Created

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