8theme – Filter Products by Brands issue

This topic has 5 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: Denis_Subbota
    Denis_Subbota
    Participant
    August 23, 2022 at 07:00

    Hello, i have problem with your widget, 8theme – Filter Products by Brands.
    There are about 15 thousand products on the site, and this widget takes about 15 seconds to load, in the settings I chose the Ajax method and everything worked, but recently I noticed that on the mobile version the widget loads without Ajax. And it doesn’t matter if it’s a mobile device or a mobile version in a browser on a desktop.

    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2022 at 07:20

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access, then I will pass your question to our dev team.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Denis_Subbota
    Denis_Subbota
    Participant
    August 23, 2022 at 07:28

    Access

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2022 at 06:28

    Hello,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2022 at 15:21

    Hello,

    Improvement (because Ajax loading for widgets on mobile was not there at all) will be included in the next update, we plan to release it on September 7.

    Regards

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