Hello @Saira,

There is a delay between releasing the update and appearing it on the Dashboard. You may wait a few hours, then go WP Dashboard > Updates > press “check updates” link to force check
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
or you can do the update manually, as described in docs.
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello @Oshrat,

Thank you for sending us your accesses.
Please provide us with URL of page from your screenshot.
About menu, go to Theme options > Header Builder > Mobile menu > Dropdown Opening Action
Waiting for your reply.

Regards

Hello,

We added next php snippet to your child-theme/functions.php ( https://prnt.sc/Wx7UJoZ5NxVx )

add_action('init', function() {
add_action( 'woocommerce_single_product_summary', function() {
global $product;
if ( function_exists('get_field')) {
$value = get_field( 'povezava_na_izdelek', $product->get_id() );
if ( $value ) { ?>
<a href="<?php echo esc_url($value); ?>" target="_blank"><?php esc_html_e('Povezava na izdelek', 'xstore-chid'); ?></a>
<?php }
}
}, 55);
}, 70);

Single product page -> https://prnt.sc/0iqrIoSnxdkk

We made link to open in new window but if you need to open it in current window you may change target=”_blank” to target=”_self”.
All attributes of a tag -> https://www.w3schools.com/tags/tag_a.asp

If you need to show the own product’s link on each product then there could be better to use next snippet without extra backend working process by adding own link on each product

add_action('init', function() {
add_action( 'woocommerce_single_product_summary', function() {
global $product;
?>
<a href="<?php the_permalink(); ?>" target="_blank"><?php esc_html_e('Povezava na izdelek', 'xstore-chid'); ?></a>
<?php
}, 55);
}, 70);

// It will add a link of the current product for all products

Regards

Hello,

The fix will be included in the next theme update.

Regards

Hello,

There is no fix for this right now, unfortunately.
We would recommend keeping the “ajax add to the cart” option disabled, in case you want to use that 3rd party plugin.

Regards

Hello,

On your screenshots, we can see Slider Revolution, background image on mobile. Please read the docs of the plugin – https://www.sliderrevolution.com/manual/checking-to-ensure-modified-content-is-still-responsive/ https://www.sliderrevolution.com/documentation/slide-background

Regards

Hello,

Go to Plugins > disable XStore AMP plugin
https://www.8theme.com/documentation/xstore/amp-plugin/
Please read the info about plugins before activation, next time.

Regards

Hello,

1/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
2/ Please record a video for us of your actions.
3/ Provide temporary wp-admin access.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello @Simona,

Please update the theme and Core plugin.
Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

Regards

Hello,

No, we did not.

You have updated WooCommerce plugin, but did not update the theme and Core plugin.
Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

Regards

Hello,

Thanks for using our theme.
Please read in our docs about AMP – https://www.8theme.com/documentation/xstore/amp-plugin/
Do not forget to clear the cache of the browser on your mobile.
Let us know if any further assistance is needed.

Regards

Hello,

Please provide a video from your site and describe the desired result in more detail.
Thanks in advance.

Regards

Edit the page using Elementor and add the next code

@media only screen and (max-width: 480px) {
    selector .products-grid .product {
        width: 33.33%;
    }
    selector .row-count-6 .product:nth-child(2n+1) {
        clear: none !important;
    }
}

here https://prnt.sc/ySw8SHqqJ7UP

Regards

It is because of your custom changes in the child theme. If you are not using the child theme, delete the files. Clear and correct child theme you can find – https://www.8theme.com/documentation/docs/child-theme/

Please note that the child theme does not inherit theme options if you enable that, you need to import them from the parent theme.
Go to Theme Options > Import/Export > download the export file. After that install the correct child theme > enable it and go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that.

Regards

Hello,

Thanks for using our theme and for contacting us.
Our developers working on compatibility with the latest woocommerce version.
You can downgrade WC version – https://prnt.sc/9zDbDPn58IxX https://wordpress.org/plugins/woocommerce/advanced/ or wait for the next theme update, it will be released soon.
Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

Regards