Primary Menu Not visible and website is very slow

This topic has 29 replies, 4 voices, and was last updated 1 year, 6 months ago ago by Rose Tyler

  • Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 9, 2022 at 21:26

    Facing few problems in my website regarding demo layout of Beauty and cosmatic

    Please, contact administrator
    for this information.
    28 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 10, 2022 at 06:22

    Hello, @Muhammad Ali,

    1.. Yes I have checked your site speed and it shows not satisfying results check here: https://postimg.cc/Wdf51dZs as you can see in the image there are 4 necessary things that need to be optimized in order to speed up your site score. (1- Server response time, 2- Optimized Images, 3- Optimize JS, 4- Optimize CSS) So you need to work on the 2nd, 3rd, and 4th points then the 1st server response time will auto optimized. To make the 2nd, 3rd, and 4th points resolve you can use the WP Rocket plugin it will work for you here is the documentation on it from our theme: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore I hope it helps.

    2.. For the primary menu please make sure that you have created a menu in the Appearance >> Menu and set the menu from the theme option >> header builder >> main menu check image: https://postimg.cc/TpBczzvP

    3.. Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Kindly please take the complete backup of your site, first.

    And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

    4.. On our demo page we added this manually. This is not demo content that’s why it’s not import and appears on the site.

    5.. I have checked your site and found no issue. When I click on a product from the main page it will redirect to the product page I have made a video for you please watch it complete: https://streamable.com/s1pe06 and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 11, 2022 at 23:13

    Above are website details. please check as i want to load my website fast as its my project. Menu bar is showing before as i already added things but now due to some settings its not showing up.

    please fix the menu bar and add the plugin as shown in the demo there are social icons bar on left side

    when on main page if we scroll down and then scroll up, Xstore logo comes kindly change to my logo as i see all options but cant remove it

    Please contact administrator
    for this information.
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 06:28

    Hello, @Muhammad Ali,

    First of all, thanks for the login details to your site.

    1.. As I already provided you the instructions that how you can optimize your site speed please follow the process to fix the speed issue, and regarding to the header when I checked your site header settings, I found that you have created multiple headers check image: https://postimg.cc/2LwJRbb1 as you can see in the image you created a new header for the home page and when I edit it I see that you just set the logo on it I have set the menu and cart items widget in this header now please check back to your site front page after clearing the browser cache result will appear like this: https://postimg.cc/RWfY4DHr you can also edit the header that you created for the homepage as per your need. I hope you understand.

    2.. In order to solve your issue simply go to the XSTORE >> Sales Booster >> Floating Menu and then enable this option from there your issue will be resolved. Please refer to the image for a better reference to understand: https://postimg.cc/p9MccJy2 for now, I have enabled this option on your site you can edit the option and set the settings as per your need. Here is the resulting image of your site: https://postimg.cc/PpVGPVQt

    3.. Issue resolved now please check back to your site after clearing the browser cache. As I told you in point number 1 that I have set the homepage header that you created please check this image for a better reference: https://postimg.cc/B8mB0TM9

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 12, 2022 at 06:59

    For 3rd Point

    If you left part of Menu bar search bar, wishlist and add to cart, its not showing properly, some alignment issue. kindly fix it,

    need SEARCH BAR, ADD TO CART and WISHLIST look same as in demo

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    September 12, 2022 at 08:38

    Hello, @Muhammad Ali,

    No need to worry, The menu, Search, Wishlist, and add-to cart all are set to appear just fine please check the image of your site and our demo and then compare them both you will never see any difference. Here is the image link: https://postimg.cc/bZSfJSgK and https://postimg.cc/PpjpXwG4 now please check back to your site after clearing the browser cache.

    And if still you are facing the issue then please try to use the below given CSS under XStore >> Theme Settings >> Theme Custom CSS >> Global CSS.

    .header-wrapper .et_b-icon+span, span+.et-element-label {
        padding-left: 0 !important;
    }

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 12, 2022 at 13:22

    I am facing problem again and again. I had delete my project, and install the fresh copy of wordpress and then installed the theme and activated it.after installing WP rocket and resize the images still my website was very slow.

    New login details are provided on private content area

    Now kindly make exactly my website including all images left side social icons bar

    There is logo in media file of my company. Place white logo on main page,
    even when i scroll up sticky header appears it also shows dark text logo with white background header

    Then i will do rest of my project. as now its contains only theme files no extra plugin and media files website should load fast like demo. Thanks

    Please contact administrator
    for this information.
    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 12, 2022 at 13:27

    I need template on my website is Beauty and Cosmetics. Exactly the same with all images and look and feel with my provided logo

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2022 at 06:34

    Hello, @Muhammad Ali,

    Alright, I have imported the demo to your site and set the logo with the sticky menu that you said. Now everything is working just like it does on our main demo I have recorded a video for you please watch the complete video: https://streamable.com/y2v42r and then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 13, 2022 at 10:52

    Thank You So Much. Okay Few things i figure out which is not in website

    1. When we open any other page like Contact Us, Its Showing logo with white text not with dark text color. Kindly set on other pages. First Page is Good

    2. On footer, Its showing Xstore logo, kindly replace it with dark text logo too

    3. On demo pages, 3 images are set on categories of Organic body, organic skin care etc. kindly set those also so i can have more clear idea

    4. Now the Most important part is website is Still slow, if you check the performance test on google its showing D as now there is no any other data is on website. kindly make it fast cause when i upload more things its come more slower.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2022 at 13:18

    Hello,

    1/ Please go to Theme Options > Header Builder > Multiple Headers > edit custom headers depending on your needs.
    2/ Go to Static blocks > edit Footer static block using Elementor
    3/ Product Categories and Brands can’t be imported with exactly the same hierarchy and images, so edit/delete demo categories and add your own
    https://docs.woocommerce.com/document/managing-product-taxonomies/
    4/ Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Regards

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 18, 2022 at 15:50

    Well the main point of purchasing this theme was the template i am using in my website but i am facing serious issue in this as i had follows all the step you had given me link for the speed up my website but nothing got it. Help me to speed up website as i am facing some serious issue from client point of view.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 06:48

    Hello, @Muhammad Ali,

    Alright, let me explain to you why your site speed is low.

    First of all, check our demo speed: https://postimg.cc/5HCBf3Sy it is well optimized. Now check your site speed score: https://postimg.cc/dL3Tq6qF as you can compare both images your site speed score is very low. I have also underlined the cause of your site speed score. You have to optimize these things in order to speed up your site.

    Now, The site speed is based on the site content and the server. It is necessary to use a light-speed server with a good configuration to make the server response time less. When we use third-party plugins it also affects the server response time. We make our theme with huge functionalities so that our customers try to avoid third-party plugins. In your case, I can see that the server response time needs to optimize also, the JS, CSS, and images too. If you check this image: https://postimg.cc/fktNDS6F it tells you the cause and how can you fix it.

    You can use the WP Rocket plugin for this it will help you to optimize the images, CSS, and JS code of the site also it will help you with the cache too so that all the issues will be resolved and server response time will automatically low and you will get a desire results of your site speed.

    To know how the WP Rocket plugin works with our theme please follow this article: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

    That’s all.
    I hope you understand.

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 19, 2022 at 08:41

    I have installed Wp Rocket plugin in website but still confuse about options. Kindly check which options are good enough for my project.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 19, 2022 at 09:55

    Hello, @Muhammad Ali,

    Yes, I have checked that you have installed the WP Rocket plugin on your site. Now, your site speed score is damn good. The results showing in 90%+ check the image: https://postimg.cc/Mchm9cbj now it’s done.

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 27, 2022 at 11:40

    I was facing some issue regarding previous template so i change another home page view,

    now i have import business 02 but when i edit home page, its not updating anything. elementor is not changing text. kindly check it as again i am facing issue regarding this theme.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 28, 2022 at 07:09

    Hello, @Muhammad Ali,

    I can see you have the very minimum value for “Max execution time:” & “Max input vars:” so try to increase the values to the maximum level and then try again.

    OR try to follow the instructions written in the Elementor page builder doc here: https://elementor.com/help/publish-update-button-not-work/

    OR When your WordPress script admin-ajax.php goes time out and didn’t load, it may affect the Elementor update or publish button. You can check this by using your browser Inspect Tools features. Right-click anywhere on your website and click on the inspect option. Now move on to the console tab, if you found any error message like “Failed to load resources” then script timeout is the issue.

    You can solve the issue by adding this line of code to your website .htaccess file.

    <IfModule mod_dtimeout.c> <Files ~ ".php"> SetEnvIf Request_URI "admin-ajax.php" DynamicTimeout=150 </Files> </IfModule>

    Regards 8Themes Team.

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 28, 2022 at 12:18

    Facing same problem, as you mention i had add the line code .htaccess
    but still facing that error, elementor is not updating it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2022 at 10:47

    Hello,

    We will need the PHP error logs of your server to determine the cause of the problem. Kindly ask your hosting provider to send them to you.
    Also, provide us with temporary FTP access.

    Regards

    Avatar: Muhammad Ali
    Muhammad Ali
    Participant
    September 29, 2022 at 13:54

    other templates are working fine, this layout is giving problem. kindly check it please, why this problem occurring only in this template

    Please contact administrator
    for this information.
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