Conflict between Wordfence and RankMath with Xstore Core

This topic has 10 replies, 3 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: Simona
    Simona
    Participant
    September 13, 2022 at 11:39

    Hi there,
    I’m founding some problems with Wordfence and then, from yesterday also RankMath plugin. If active them with Xstore Core plugin, when I go to EN and FR pages of my website, I see the message “There has been critical error on your website.”
    Everything is updated (theme, plugins etc.).

    Please let me know.
    Thanks

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2022 at 15:09

    Hello,

    Thanks for using our theme and for contacting us.

    Please contact support of mentioned plugins first and let us know their answer.

    Note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards

    Avatar: Simona
    Simona
    Participant
    September 13, 2022 at 15:35

    Hi, they worked together so far… I will try to ask them anyway. Thanks

    Avatar: Simona
    Simona
    Participant
    September 14, 2022 at 07:01

    Hi,
    from this morning all my website give the critical error message so I don’t think is just for plugins (now it’s with Woocommerce).

    Thank you so mutch

    Please contact administrator
    for this information.
    Avatar: kutmaster
    kutmaster
    Participant
    September 14, 2022 at 07:20

    Hi,
    use https://wordpress.org/plugins/wp-rollback/
    to rollback woocommerce to 6.8.2 version while where is no fix

    Avatar: Simona
    Simona
    Participant
    September 14, 2022 at 07:58

    I changed the woocommerce version but I’m continuing to have error message. The problem is with the theme.

    Avatar: Simona
    Simona
    Participant
    September 14, 2022 at 08:04

    Now, if I try to deative the Xstore plugin I see the message “Oooops it looks something went wrong….”

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2022 at 14:19

    Hello @Simona,

    Please update the theme and Core plugin.
    Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

    Regards

    Avatar: Simona
    Simona
    Participant
    September 14, 2022 at 15:05

    Hi, the issue I’m having is not about Woocommerce but if I activate Xstore core plugin I see the critical error message on translated pages

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2022 at 15:37

    Hello,

    WooCommerce -> Status -> Logs shows us that you have memory limit issue -> https://prnt.sc/6KV0XlkkbDAs

    Also when we checked the frontend it seems like you are working on it (because styles are a bit broken – maybe you switched themes )
    -> https://prnt.sc/zKTLL2Yt9yv2

    Regards

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