Filters on mobile do not show properly and Menu items with sub items are not clickable

This topic has 4 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: Oshrat
    Oshrat
    Participant
    September 13, 2022 at 16:55

    Hey!

    We have an issue where we have set up the filter as in the Doc. – through the Widgets and then Shop Filter and targeted that through Elementor widget of Sidebar and chose the Shop Filter.

    But on the mobile version, the Attributes of the Filter chosen are not showing.

    Also, we have created a mobile menu – Offcanvas – and made sure the menu is being pulled through the Menus set up in the WP-ADMIN.

    Now where there is a Menu item with sub-items, the item itself that has subitems is not clickable.

    Hoping to hear from you soon!

    Thank you in advanced!

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2022 at 09:23

    Hello,

    Please provide URL of your site and temporary wp-admin access, so we can take a closer look.
    Also, provide us with screenshots/video for a better understanding of mentioned problems.
    Thanks in advance.

    You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

    Regards

    Avatar: Oshrat
    Oshrat
    Participant
    September 14, 2022 at 14:46

    Hey!

    All of the Credentials and videos are inside attached.

    Hoping to hear from you soon!

    Thank you,

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 15, 2022 at 08:29

    Hello @Oshrat,

    Thank you for sending us your accesses.
    Please provide us with URL of page from your screenshot.
    About menu, go to Theme options > Header Builder > Mobile menu > Dropdown Opening Action
    Waiting for your reply.

    Regards

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