Problems with banners and responsive view

This topic has 6 replies, 3 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: Andrés
    Andrés
    Participant
    September 12, 2022 at 22:14

    Hello, I have realized that the banners are not being responsive, when opening the web on a cell phone, the banners are incomplete.
    I don’t know how to send the screenshots from the mobile through a link to show you, but the images look incomplete.
    I would like you to please help me to solve this problem.
    Greetings.

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2022 at 05:13

    Hello, @Andrés,

    You can capture the screenshot of the issue from your mobile device and share it with us here, using this site: https://postimages.org/

    And I also need your site WP Admin URL and Credentials as listed below format in the private content area of this topic, so that I’ll check it on your site and help you out if possible.

    WP Admin URL:
    WP Admin Username:
    WP Admin Passowrd:

    Regards 8Themes Team.

    Avatar: Andrés
    Andrés
    Participant
    September 13, 2022 at 05:34

    Screenshots: https://postimg.cc/gallery/KLk1yVH

    Regards.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 13, 2022 at 06:50

    Hello, @Andrés,

    Thanks for elaborating on your issue with the help of a screenshot I have now understood your issue

    But, When I try to log in to your site with your providing admin URL it says “Locked”. I also tried to access your site using a VPN but still the same error. Here is an image of the error: https://postimg.cc/bs9BSZ93 so I am not able to log in to your site to debug your issue and fix it for you.

    Regards 8Themes Team.

    Avatar: Andrés
    Andrés
    Participant
    September 14, 2022 at 14:17

    Hello, give me your IP and your country, for some reason my service provider has blocked access to the WordPress dashboard from some countries and I have to manually unlock them.
    Regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 14, 2022 at 14:50

    Hello,

    On your screenshots, we can see Slider Revolution, background image on mobile. Please read the docs of the plugin – https://www.sliderrevolution.com/manual/checking-to-ensure-modified-content-is-still-responsive/ https://www.sliderrevolution.com/documentation/slide-background

    Regards

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