Page 770 – 8theme.com

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Rose Tyler

Support staff

November 15, 2022 at 18:00

Yes, on the staging site.

Regards

Please contact administrator
for this information.

#338681 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 17:50

I was not able to connect, so I have edited style.css file of the child theme via File Manager plugin on your site, this https://prnt.sc/x6paSnSkqdt4 was changed to https://prnt.sc/dQCNm71hbkCa . Please check your site now, the child theme is activated and it works with the latest version of the parent XStore theme.
Go to WooCommerce > Status > Templates, messages about outdated files have disappeared.

Regards

#338679 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 17:37

We can’t connect to FTP, unfortunately. Please check FTP Host, FTP username, FTP pass, and FTP port. Try to connect by yourself.

Regards

#338677 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 17:28

We can’t connect FTP, unfortunately. Please check the FTP password.

Regards

#338675 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 17:25

You’re welcome!
Have a nice day!

Regards

#338674 Copied In reply to: Theme Registration from Prepared to production site

Rose Tyler

Support staff

November 15, 2022 at 17:19

Hello,

Provide URL of such pages via the Private Content area, please.

Regards

#338670 Copied In reply to: I have some pages that I can’t edit I get this error

Rose Tyler

Support staff

November 15, 2022 at 17:18

Please check the Private Content area

Regards

Please contact administrator
for this information.

#338668 Copied In reply to: Issue the Brands List Alphabetic filtering

Rose Tyler

Support staff

November 15, 2022 at 17:16

Hello,

Yes, it is possible.

Regards

#338667 Copied In reply to: Theme Registration from Prepared to production site

Rose Tyler

Support staff

November 15, 2022 at 17:13

Provide FTP access, please. If you do not know how to create FTP contact with your hosting provider, they will help you.
Also, do a full backup just in case.
How did you do the theme updating? Why do you have 3 parent themes? Did you read our dosc – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#338666 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 16:04

Hello,

Provide URL of the mentioned page, please.

Regards

#338661 Copied In reply to: Hide the comments section on blog posts

Rose Tyler

Support staff

November 15, 2022 at 15:45

Go to WooCommerce > Status > scroll to the bottom to Templates, you will see that outdated files come from the old theme version https://prnt.sc/FVKHL9JDEUmH
In Appearance > Themes > we can see child theme is activated, but also 3 parent themes https://prnt.sc/Ur3GBqxT7vye
You are using the old theme version still, you need to solve it.

Regards

#338658 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 15:11

Hello,

Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only, so I’ve edited your reply and moved access to the Private area.

https://prnt.sc/6rhgGL73RcR2 – please provide the code.

Regards

#338655 Copied In reply to: Cart Reports Subscription – Outdated Woocommerce Fix

Rose Tyler

Support staff

November 15, 2022 at 15:09

Hello,

Edit Footer static block using Elementor – https://prnt.sc/J964kgFgp1L-

Regards

#338654 Copied In reply to: problem with symbols in page menu, footer block and where are lists

Rose Tyler

Support staff

November 15, 2022 at 14:19

Hello,

In this case, you can contact support of the plugin, maybe they will be able to assist you.
Or contact the support of WooCommerce, and ask for advice on how to achieve the desired result in another way.

Regards

#338650 Copied In reply to: Integration problem with YITH Woocommerce Product Add-ons Premium v3.2.1

Rose Tyler

Support staff

November 15, 2022 at 14:15

Hello,

Fixed, please check now.
Changes were done in plugins/et-core-plugin/app/models/widgets/product-status-filter.php

Regards

Please contact administrator
for this information.

#338649 Copied In reply to: XSTORE theme and compatibility with php 8.1

Rose Tyler

Support staff

November 15, 2022 at 13:38

Hello,

Thanks for using our theme.
Please check the Private Content area.

Regards

Please contact administrator
for this information.

#338648 Copied In reply to: Theme Registration from Prepared to production site

Rose Tyler

Support staff

November 15, 2022 at 12:38

Hello,

You’re welcome!
Have a nice day!

Regards

#338645 Copied In reply to: website shutdown for some reasons..want to deactivate license code

Rose Tyler

Support staff

November 15, 2022 at 12:37

You’re welcome!

Regards

#338644 Copied In reply to: After upgrade to 8.3.7 static block stop working on footer IMPORTANT !!!!!!!

Rose Tyler

Support staff

November 15, 2022 at 11:52

Hello,

Read this article – https://woocommerce.com/document/woocommerce-shortcodes/ If you have additional questions about this, contact support of WooCommerce plugin, because there are no settings for Order Tracking in our theme.

Regards

#338641 Copied In reply to: Unable to find Order Tracking Option in theme

Rose Tyler

Support staff

November 15, 2022 at 11:28

Hello,

We’ve disabled Static block cache via Theme Options > Speed optimized. Please clear cache and check now.
About the header, you need to edit the custom header for the front page. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#338640 Copied In reply to: Problem with header, footer and page visualization

Rose Tyler

Support staff

November 15, 2022 at 11:04

Hello,

Fixed on the staging site.
Download isotope.min.js file by this link https://dropmefiles.com.ua/en/Zf7x3VwEP , and reupload it into wp-content\themes\xstore\js\modules folder on your live site via FTP. After that, clear all cache and CDN, then check the result.

Regards

#338638 Copied In reply to: Issue the Brands List Alphabetic filtering

Rose Tyler

Support staff

November 15, 2022 at 11:00

Unregister the theme here – https://prnt.sc/UiEAqdWd1NpV and let us know.

Regards

#338637 Copied In reply to: I need to know about theme lincece for websites

Rose Tyler

Support staff

November 15, 2022 at 10:09

Hello,

Sorry for the long delay in answering.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#338634 Copied In reply to: Issue the Brands List Alphabetic filtering

Rose Tyler

Support staff

November 15, 2022 at 10:08

Hello,

Edit a Post > Screen Options > enable Excerpt, then edit content here – https://prnt.sc/Pzipy6zc2EvV
This Excerpt area can look different on your site, but you should be able to find it still. Please try.

Regards

#338633 Copied In reply to: Hide the comments section on blog posts

Rose Tyler

Support staff

November 15, 2022 at 09:56

Please check the Private Content area

Regards

Please contact administrator
for this information.

#338631 Copied In reply to: I need to know about theme lincece for websites

Rose Tyler

Support staff

November 15, 2022 at 09:52

Did you read the note ? – https://prnt.sc/Qo0fp-ZOySLb
As was mentioned, you need to use their forum – https://wordpress.org/support/plugin/contact-form-7/

Regards

#338630 Copied In reply to: PROBLEMS WITH PLUGIN CONTACT 7 WHY?????????

Rose Tyler

Support staff

November 15, 2022 at 09:38

You did not disable that option.
I’ve disabled it, here is the result – https://prnt.sc/thJqHRsj6VEt

Regards

#338624 Copied In reply to: Problem with opening new products with variations

Rose Tyler

Support staff

November 15, 2022 at 09:21

Hello,

Yes, we can. As was mentioned, provide us with all your license codes via the Private Content area.

Regards

#338622 Copied In reply to: I need to know about theme lincece for websites

Rose Tyler

Support staff

November 15, 2022 at 08:50

Hello,

You need to disable “Show Variations As Simple Products (Beta)” in Theme Options > WooCommerce > Shop > Products style

Regards

#338619 Copied In reply to: Problem with opening new products with variations

Rose Tyler

Support staff

November 15, 2022 at 08:47

Hello,

Please post your request on the next page – https://www.8theme.com/taskboard/ , so our dev team read it.

Provide us with codes and we will be able to give you the info.
Please check the Private Content area

Regards

Please contact administrator
for this information.

#338618 Copied In reply to: I need to know about theme lincece for websites
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Viewing 23,100 results - 23,071 through 23,100 (of 68,231 total)

Viewing 30 posts - 23,071 through 23,100 (of 68,231 total)

← 1 2 3 … 769 770 771 … 2,273 2,274 2,275 →

Forum Replies Created

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