Issue the Brands List Alphabetic filtering

This topic has 12 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: cloudtechltd
    cloudtechltd
    Participant
    November 11, 2022 at 15:23

    Dear Support Team,

    For some reason Brands List Alphabetic filtering stopped working.

    Thank You

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2022 at 15:34

    Hello,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    November 11, 2022 at 16:48

    Since we can’t disabled some plugin on the live site,

    We have replicate the website on https://demo.hypercy.com/brands/

    and disabled almost all the plugins, only bundled plugins are enabled.

    Thank You

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2022 at 16:56

    Hello,

    Please provide temporary wp-admin and FTP access to that site, so we can take a closer look and do some tests.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    November 11, 2022 at 17:49

    Please see the admin credentials

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2022 at 18:28

    Thanks for wp-admin access.
    We need FTP access also.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    November 12, 2022 at 06:28

    Please see the FTP credentials

    Please contact administrator
    for this information.
    Avatar: cloudtechltd
    cloudtechltd
    Participant
    November 12, 2022 at 06:32

    Please use the updated credentials

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2022 at 10:09

    Hello,

    Sorry for the long delay in answering.
    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2022 at 11:04

    Hello,

    Fixed on the staging site.
    Download isotope.min.js file by this link https://dropmefiles.com.ua/en/Zf7x3VwEP , and reupload it into wp-content\themes\xstore\js\modules folder on your live site via FTP. After that, clear all cache and CDN, then check the result.

    Regards

    Avatar: cloudtechltd
    cloudtechltd
    Participant
    November 15, 2022 at 16:39

    I can see that it’s working on the Demo and we have enabled all the Plugins back and it’s all good.

    We copied the file on the live site, but it’s not working !!!

    note: We cleared all cache and CDN

    Thank You

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2022 at 17:18

    Please check the Private Content area

    Regards

    Please contact administrator
    for this information.
  • Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘Issue the Brands List Alphabetic filtering’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.