Dear Support Team,
For some reason Brands List Alphabetic filtering stopped working.
Thank YouSite URL: hidden Theme version: 8.3.7 WooCommerce version: Version 6.9.3
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Since we can’t disabled some plugin on the live site,
We have replicate the website on https://demo.hypercy.com/brands/
and disabled almost all the plugins, only bundled plugins are enabled.
Please provide temporary wp-admin and FTP access to that site, so we can take a closer look and do some tests.
Please see the admin credentials
Thanks for wp-admin access.
We need FTP access also.
Please see the FTP credentials
Please use the updated credentials
Sorry for the long delay in answering.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.
Fixed on the staging site.
Download isotope.min.js file by this link https://dropmefiles.com.ua/en/Zf7x3VwEP , and reupload it into wp-content\themes\xstore\js\modules folder on your live site via FTP. After that, clear all cache and CDN, then check the result.
I can see that it’s working on the Demo and we have enabled all the Plugins back and it’s all good.
We copied the file on the live site, but it’s not working !!!
note: We cleared all cache and CDN
Please check the Private Content area
The topic ‘Issue the Brands List Alphabetic filtering’ is closed to new replies.
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