Hello,

Thanks for using our theme.
Please provide a screenshot of the problem.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

Hello,

Please read this article – https://www.8theme.com/documentation/documentation/troubleshooting/how-to-add-slider-banner-in-product-category-page/ You can use shortcode of the slider in the Description of category.

Single Product Builder > add static block via HTML element.

Regards

Hello,

Thanks for using our theme.
Edit page > [8theme] Layout Options for Pages > Sidebar position > Without
https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

Regards

Hello @Duowatt,

Do you mean the problem is solved?

Regards

Hello,

1/ We are not able to add a product to the cart on your site. Please check product pages (shows 404 page) and your permalinks settings.
2/ “deactivated the theme” – does it means that you have checked the situation when default WooCommerce theme – Storefront is activated?
Provide us with a screenshot or video of the correct work.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
3/ Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.
If you want to get paid personal Customization services submit a customization request to WPKraken team.

Regards

Hello,

Thanks for using our theme.
“Support” means the possibility get help from our support team, not new activation. Please read about support here – https://www.8theme.com/documentation/xstore/support/support/
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
Is your old site live or was closed? If it was closed and the theme was deleted from there, let us know, and we will check it so you will be able to activate XStore on a new site.

Regards

Hello,

Please provide temporary wp-admin access, so we can take a closer look at the settings on your site.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

You need to edit PreFooter static block using WPBakery https://www.8theme.com/documentation/xstore/support/static-blocks/
Please check now – https://prnt.sc/jj7AiLGkOuPt

Regards

Hello,

Demo content installation should not overwrite/delete your data, it just adds new info. Likely Brands in your old theme is a custom taxonomy or custom post type (not the default WooCommerce option) that can be displayed only when that theme is activated.
To test it you can temporarily disable our Core plugin, activate that old theme, and check.
Widgets could be messed up after switching themes, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

Hello,

Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only, so I’ve edited your reply and moved access to the Private area.

1/ Update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Let us know the results.

Regards

Hello,

By “old theme” do you mean another theme, not XStore?

Regards

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Try to disable “Disable Embeds” via Theme Options > Speed optmization.

Regards

Hello,

Thanks for using our theme.
Please provide URL of the product page from your site. If it is under maintenance mode, provide temporary wp-admin access via the Private Content area.

Regards

You did not provide wp-admin access, so we can’t check that page.
What is the title of that page? Shop, Blog?

Regards