Page 771 – 8theme.com

Forum Replies Created

Viewing 30 posts - 23,101 through 23,130 (of 68,231 total)

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Rose Tyler

Support staff

November 15, 2022 at 08:43

Hello,

You’re welcome!
Yes, you can.

Regards

#338617 Copied In reply to: YouTube thumbnail not showing in wordpress editor

Rose Tyler

Support staff

November 15, 2022 at 07:54

You’re welcome!

Regards

#338611 Copied In reply to: make 3 colums per row on shop and category page mobile view

Rose Tyler

Support staff

November 15, 2022 at 07:51

Hello,

As we see, you added the code and it works.
Is there anything else we can help you with?

Regards

#338609 Copied In reply to: make 3 colums per row on shop and category page mobile view

Rose Tyler

Support staff

November 15, 2022 at 07:26

Hello,

Thanks for using our theme and for contacting us.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

If you want to have a variation gallery, you do not need to use additional plugins, there is an option in our theme (Theme Options > WooCommerce > Single Product Page > Variation gallery).

We’ve checked your product and do not see a duplication of images on frontend – https://gyazo.com/19a0f915e0182e9cf39652cbf57e2e0c

About the empty thumbnail, you can select Default Form Values in settings of product and check then – https://prnt.sc/7PKMmHFi8mxa , or contact the support of the plugin and ask for assistance from their side.

Regards

#338608 Copied In reply to: Integration problem with YITH Woocommerce Product Add-ons Premium v3.2.1

Rose Tyler

Support staff

November 15, 2022 at 07:03

Hello @Sadikul Islam,

A system with this type of updates is common, it is used to prevent errors when several updates have change in database or some critical modules.
We do not have a system like this. Your situation is caused by WordPress system cache. You may wait several minutes after updating and refresh the page or clear the cache by Dashboard -> Updates -> Check again button.

Regards

#338603 Copied In reply to: Glitch in xstore theme updates in updater.

Rose Tyler

Support staff

November 15, 2022 at 06:56

Hello,

Fixed. Please check now.

Regards

#338602 Copied In reply to: Theme “XStore Child/Jewelry” bug at WordPress 6.1

Rose Tyler

Support staff

November 15, 2022 at 06:37

Hello,

You can activate the theme now.

Regards

Please contact administrator
for this information.

#338600 Copied In reply to: website shutdown for some reasons..want to deactivate license code

Rose Tyler

Support staff

November 15, 2022 at 06:34

Hello,

Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

Regards

#338599 Copied In reply to: Loading Theme Fonts Issue – staging instead of live istallation

Rose Tyler

Support staff

November 15, 2022 at 06:28

Hello,

We’ve uploaded a stable fix on your site.
If there are any other problems with static blocks – let us know.

Regards

#338597 Copied In reply to: After upgrade to 8.3.7 static block stop working on footer IMPORTANT !!!!!!!

Rose Tyler

Support staff

November 15, 2022 at 06:26

Hello, @Eternity,

We can’t log in – https://prnt.sc/8fhLr5uDc-gh , and we can’t check your site – https://prnt.sc/Yi3UgRzz3Vcn Please temporarily disable maintenance mode/other restrictions.

Regards

#338596 Copied In reply to: Theme “XStore Child/Jewelry” bug at WordPress 6.1

Rose Tyler

Support staff

November 14, 2022 at 19:41

Hello,

Thanks for using our theme.
We do not see any button element in the header content, please check the screenshot in the PrivateContent area.
About custom CSS code, you can use one of next classed: .non-logged-in and .logged-in
If you need our help with the code to disable the button, please make it visible to us first.

Regards

Please contact administrator
for this information.

#338581 Copied In reply to: Xstore Header – Unable to edit the conditions of item within the header itself

Rose Tyler

Support staff

November 14, 2022 at 19:31

Hello,

1/ https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/
2/ Provide URL of the mentioned page and temporary wp-admin access, so we can take a closer look at your settings.

Regards

#338580 Copied In reply to: Hide the comments section on blog posts

Rose Tyler

Support staff

November 14, 2022 at 17:19

Hello,

Because warnings come from klaviyo plugin, you need to contact their support.
We can provide support for the theme only, not for 3rd party plugins.
Also, please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards

#338575 Copied In reply to: Compatibility problem with klaviyo plugin

Rose Tyler

Support staff

November 14, 2022 at 17:16

We are glad that you sorted it out. Thanks for letting us know.
It is a bit strange that you had products without categories, because there should be the default category which comes from WooCommerce – https://prnt.sc/CtJMM3x4eHLn

Regards

#338574 Copied In reply to: Error with Gift Card Product Warning: Invalid argument supplied for foreach() in /home/customer/www/

Rose Tyler

Support staff

November 14, 2022 at 17:04

You need to use the Loco translate plugin too – https://polylang.pro/doc/my-theme-or-some-plugin-is-not-translated/ https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#338572 Copied In reply to: Shop and Single product layouts are messed up suddenly

Rose Tyler

Support staff

November 14, 2022 at 16:59

Thanks for the reply.
Here you can find the support policy – https://www.8theme.com/documentation/xstore/support/support/ https://prnt.sc/IDBq4TRi7q5Y
We can try to help you but in this case wp-admin and FTP access are needed from your side. After that, I will be able to ask someone from our devs to take a closer look at the problem.

Regards

#338570 Copied In reply to: Error with Gift Card Product Warning: Invalid argument supplied for foreach() in /home/customer/www/

Rose Tyler

Support staff

November 14, 2022 at 16:40

Go to Single Product Builder > Multiple templates > created a new one and set it for the mentioned product > Publish changes. Then edit the default template and remove the Size Guide element from the content.

Regards

#338567 Copied In reply to: Shop page with single product: problem to customize

Rose Tyler

Support staff

November 14, 2022 at 16:24

Hello,

Sorry, but your problem is a bit unclear to me.
Please provide URL of 2 products: 1 with the problem and 1 without the problem. and screenshots for a better understanding of the situation.
Thanks in advance.

Regards

#338565 Copied In reply to: Unable to view a sigle product when there is a revision

Rose Tyler

Support staff

November 14, 2022 at 16:22

Hello,

Thanks for the reply.
There is no such option, but maybe custom CSS code can be used to achieve the mentioned result. Please provide 2 links: the product where the Size Guide is needed and from where you want to disable it.

Regards

#338564 Copied In reply to: Shop page with single product: problem to customize
Rose Tyler

Support staff

November 14, 2022 at 15:50
Hello,

Try to use the next custom CSS code to change the dropdown menu item color on Hover:

.et_b_header-menu .nav-sublist-dropdown .item-link:hover { opacity: 1; color: #2b9fbb !important; }

Do you want to change this padding https://prnt.sc/dGD_Nf13_ZX4 ? Go to Header Builder > Dropdown menu > Computed Box

Regards
#338562 Copied In reply to: Unable to change the text color of the main menu
Rose Tyler

Support staff

November 14, 2022 at 15:37

Hello,

We can’t log in right now to check your settings. Please provide the correct credentials.
Also, read this article – https://www.8theme.com/documentation/docs/xstore-size-guide-on-product-page/

Regards

#338560 Copied In reply to: Shop page with single product: problem to customize

Rose Tyler

Support staff

November 14, 2022 at 15:32

Hello,

Please go to Theme Settings -> Speed Optimization -> Disable Embeds -> Off, and wait for the next theme update.

Regards

#338559 Copied In reply to: YouTube thumbnail not showing in wordpress editor

Rose Tyler

Support staff

November 14, 2022 at 15:16

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can post your request about compatibility with the plugin here – https://www.8theme.com/taskboard/ (do not forget to mention the full plugin name and link to its site), so our dev team read it. If it takes votes from other customers, our dev team will add it in one of the next updates.

Regards

#338557 Copied In reply to: Error with Gift Card Product Warning: Invalid argument supplied for foreach() in /home/customer/www/

Rose Tyler

Support staff

November 14, 2022 at 15:14

Thanks for the reply.
We can see the site now. Please describe the problem and the desired result in more detail. It is a bit unclear to me right now.
Also, provide temporary wp-admin access.

Regards

#338556 Copied In reply to: Problem with opening new products with variations

Rose Tyler

Support staff

November 14, 2022 at 15:12

Hello,

Theme Options > WooCommerce > Shop > Shop page layout > Sidebar Position On Category Page

Regards

#338555 Copied In reply to: hide the categories on the sidebar by default.

Rose Tyler

Support staff

November 14, 2022 at 15:10

Hello,

You’re welcome!
Would you mind to rate our product – https://themeforest.net/downloads
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

Regards

#338554 Copied In reply to: Account Dropdown only for logged in users

Rose Tyler

Support staff

November 14, 2022 at 12:51

You’re welcome!

Regards

#338544 Copied In reply to: color changes in related product tab, single product page

Rose Tyler

Support staff

November 14, 2022 at 12:42

You’re welcome!

Regards

#338542 Copied In reply to: any way to change font size in mobile menu.

Rose Tyler

Support staff

November 14, 2022 at 12:20

Hello,

We can’t open your site, unfortunately. Is there a restriction by IP or something else? Please check.

Regards

#338540 Copied In reply to: Problem with opening new products with variations
Rose Tyler

Support staff

November 14, 2022 at 12:09
Hello,

Please change the code to:

body:not(.logged-in) .et_b_header-account.et-content-toTop .et-mini-content { display: none; }

Regards
#338539 Copied In reply to: Account Dropdown only for logged in users
← 1 2 3 … 770 771 772 … 2,273 2,274 2,275 →

Viewing 23,130 results - 23,101 through 23,130 (of 68,231 total)

Viewing 30 posts - 23,101 through 23,130 (of 68,231 total)

← 1 2 3 … 770 771 772 … 2,273 2,274 2,275 →

Forum Replies Created

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