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Viewing 30 posts - 23,011 through 23,040 (of 68,231 total)

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Rose Tyler

Support staff

November 20, 2022 at 13:30

Hello,

We can’t log in – https://prnt.sc/9JuoTadzFtdG
Please check the credentials.

Regards

#338970 Copied In reply to: Logo change does not work on the demo site

Rose Tyler

Support staff

November 20, 2022 at 13:29

Hello,

Thanks for using our theme.
Do you use a static block in the Footer? Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Regards

#338968 Copied In reply to: How to translate footer with WPML Multilingual plugin

Rose Tyler

Support staff

November 20, 2022 at 13:28

Hi,

We already see this icon on your Shop page, please check the screenshot in the Private Content area

Regards

Please contact administrator
for this information.

#338967 Copied In reply to: Help with setting a new transparent header over the slider

Rose Tyler

Support staff

November 20, 2022 at 13:03

Hello,

Do you want this icon https://prnt.sc/6cpaQ_F1nOeH or https://prnt.sc/_7S6t4IesNOR or another one? Please provide a screenshot.
Thanks in advance.

Regards

#338963 Copied In reply to: Help with setting a new transparent header over the slider

Rose Tyler

Support staff

November 20, 2022 at 12:17

Hello @Phatair,

Thank you for the videos.
Please check FTP access, we can’t connect, unfortunately – https://gyazo.com/77f275db78738a7d04d2e52399c8cae4

Regards

#338961 Copied In reply to: Elementor Pro Pop-up can not be created if XStore theme is activated

Rose Tyler

Support staff

November 20, 2022 at 12:07

Hello,

Please check the Private Content area

Regards

Please contact administrator
for this information.

#338959 Copied In reply to: Help with setting a new transparent header over the slider

Rose Tyler

Support staff

November 20, 2022 at 11:56

Hello,

Thanks for using our theme.
Your site is under maintenance mode, so we can’t check it.
Please provide temporary wp-admin access via the Private Content area, so we can take a closer look at your settings.
Read this article also – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#338957 Copied In reply to: Logo change does not work on the demo site

Rose Tyler

Support staff

November 18, 2022 at 18:16

Hello,

We’ve checked your Checkout page and do not see the mentioned error.
But there is .js error that comes from a 3rd party plugin. Check the screenshot in the Private Content area, try to disable that plugin and check how checkout works then.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.
As a rule, database error is independent of the theme. Have you tried to contact your hosting provider?

Regards

Please contact administrator
for this information.

#338862 Copied In reply to: WORDPRESS DATABASE ERROR MYSQL SERVER VERSION

Rose Tyler

Support staff

November 18, 2022 at 18:01

It is not a bug, you will have the same situation with any theme you are using, it is how WooCommerce works, it takes the Featured image into the gallery as the first one. Here is an example from our demo – https://xstore.8theme.com/product/bae-top/
You can contact the support of WooCommerce to get a detailed explanation and maybe advice on how to change it.

Regards

#338860 Copied In reply to: Product Gallery – images showing incorrect thumbnails

Rose Tyler

Support staff

November 18, 2022 at 17:42

Thanks for the reply.
Please describe the problem in more detail with screenshots for a better understanding.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

#338858 Copied In reply to: Product Gallery – images showing incorrect thumbnails

Rose Tyler

Support staff

November 18, 2022 at 17:38

You’re welcome!

Regards

#338857 Copied In reply to: XStore Compatible with multi-vendor Dokan ?

Rose Tyler

Support staff

November 18, 2022 at 17:23

Hello,

1/ Try to clear cache of browser and check then. Try to check from another device.
What browser do you use? Incognito window?
2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for such behavior.

Regards

#338854 Copied In reply to: PROBLEMS WITH LOGIN USE, WHEN I BACK TO HOME PAGE

Rose Tyler

Support staff

November 18, 2022 at 17:16

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can open the link you provided …wp-admin/post.php?post=7576&action=edit

Regards

#338853 Copied In reply to: Product Gallery – images showing incorrect thumbnails

Rose Tyler

Support staff

November 18, 2022 at 16:55

Hello,

There is margin-bottom: 50px for the Main Header. Check screenshot in the Private Content area.

There is XStore studio, which allows the import of content/sections from different demo versions, for example, edit a page using Elementor > click on Studio icon https://prnt.sc/_XOR1df6e3Ic > find the desired block https://prnt.sc/AuzbGwhdZMSg and import it https://prnt.sc/zKzFQqH8QuFZ > then edit content depends on your needs.

Regards

Please contact administrator
for this information.

#338850 Copied In reply to: The sticky menu on mobile floats away from the top

Rose Tyler

Support staff

November 18, 2022 at 16:22

Hello,

Could you record a video of the desired/correct behavior?
Provide FTP access also.

Regards

#338848 Copied In reply to: Elementor Pro Pop-up can not be created if XStore theme is activated

Rose Tyler

Support staff

November 18, 2022 at 15:03

Single Product Builder > Multiple templates > create a new template, select Conditions where to show it, change static block in settings of this layout

Regards

#338845 Copied In reply to: How to insert a static block in single product page and category page
Rose Tyler

Support staff

November 18, 2022 at 13:56
Hello,

You are right, please change the code to –

body:not(.logged-in) .disable-for-non-logged-in { display: none !important; }

Regards
#338843 Copied In reply to: hide block in logout
Rose Tyler

Support staff

November 18, 2022 at 13:51

Hello,

1/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

2/ You can use a static block instead of images, and add the desired content into that block. Check available settings in Theme Options.

Regards

#338842 Copied In reply to: Modidy amount to free shipping and external

Rose Tyler

Support staff

November 18, 2022 at 13:41

Hello,

It was an issue in the demo content of the Footer static block, it will be fixed in the next theme update.

Regards

#338840 Copied In reply to: XStore Compatible with multi-vendor Dokan ?

Rose Tyler

Support staff

November 18, 2022 at 13:38

Hello,

Thanks for using our theme.
You can activate it now.

Regards

#338839 Copied In reply to: Request for reset xstore theme code………………………………………………..

Rose Tyler

Support staff

November 18, 2022 at 12:08

Hi,

Thanks for the reply. Please check your site with the Dokan now.

Regards

#338835 Copied In reply to: XStore Compatible with multi-vendor Dokan ?

Rose Tyler

Support staff

November 18, 2022 at 12:00

Hello,

Thanks for the reply.
Fixed. Please check now.

Regards

#338833 Copied In reply to: XStore Compatible with multi-vendor Dokan ?

Rose Tyler

Support staff

November 17, 2022 at 19:58

Hello,

Do you want to go get examples of such static blocks? Edit content using Elementor > click here https://prnt.sc/OITxe3jag0bS > XStore Studio will be opened > click on Filter > Mega menu > import the desired content.

Regards

#338820 Copied In reply to: WooCommerce Payments Plugin not work with you theme

Rose Tyler

Support staff

November 17, 2022 at 17:44

Hello,

Check the menu on this demo – https://xstore.8theme.com/elementor/demos/niche-market02/
It was created using static blocks, for example – https://prnt.sc/A4QgBCIaibJZ https://prnt.sc/a1UEglmITHxV https://prnt.sc/IFroEoKiB6ER

Regards

#338818 Copied In reply to: WooCommerce Payments Plugin not work with you theme

Rose Tyler

Support staff

November 17, 2022 at 16:59

Hello,

1/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ Fixed by removing empty static block widget from Appearance > Widgets > Header banner

Regards

#338817 Copied In reply to: Buy Now Button not working please resolve the issues ASAP.

Rose Tyler

Support staff

November 17, 2022 at 16:37

Hello,

The problem is caused by a custom script which you added in the Footer static block. Please check screenshots in the Private Content area.

Regards

Please contact administrator
for this information.

#338814 Copied In reply to: WooCommerce Payments Plugin not work with you theme
Rose Tyler

Support staff

November 17, 2022 at 16:21
Hello,

1/ When I make changes in “ask about product” static block, they are not visible, it can be due to cache/CDN on your site.
The shortcode which you are using in “ask about product” static block adds space which difficult to remove, so I’ve added the code like that – https://prnt.sc/Xup_NcBGC_lV
Clear cache and check now.
Also, try to add the next code in Theme Options > Theme custom CSS and check the result:

.single-product .wcfm_ele_wrapper { max-height: 55px; }

2/ The next custom CSS code can be used:

.single-product .sidebar div#wcfmmp-store-info-2 { margin-top: 15px; border-top: 1px solid #e1e1e1; padding-top: 15px; }

Regards
#338812 Copied In reply to: update in single product page
Rose Tyler

Support staff

November 17, 2022 at 15:51

Hello,

We are glad that you sorted it out.
Have a nice day!

Regards

#338809 Copied In reply to: Problem in registration code from wp-admin

Rose Tyler

Support staff

November 17, 2022 at 15:50

Hello @Phatair,

You need to translate the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#338808 Copied In reply to: Product Categorie widget – x products is not translated

Rose Tyler

Support staff

November 17, 2022 at 15:38

Hello,

Thanks for the reply and for wp-admin access.
We’ve checked and see how it is with the Storefront theme – https://prnt.sc/EMZ8_nxCurDY Now we need FTP access to be able to check the situation more deeply and solve the problem.
Waiting for FTP access.

Regards

#338805 Copied In reply to: WooCommerce Payments Plugin not work with you theme
← 1 2 3 … 767 768 769 … 2,273 2,274 2,275 →

Viewing 23,040 results - 23,011 through 23,040 (of 68,231 total)

Viewing 30 posts - 23,011 through 23,040 (of 68,231 total)

← 1 2 3 … 767 768 769 … 2,273 2,274 2,275 →

Forum Replies Created

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