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Some problem with automatic emails that woocommerce send

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Luis Porteles

Participant

November 17, 2022 at 03:04

Grettings,

I have a problem with automatic emails that woocommerce send when, change on status order.

When i make a order, send Invoice pendig paid, but when i cancel same order Sen an email as I paid the order.

Also when i change status order to failed too send as paid email notication to customer.

We are used Built-in Email Builder.

How can we solve this issue?

Thanks

#338756 Copied Theme version: 8.3.6 WooCommerce version: 7.1.0

1 Answer

Rose Tyler

Support staff

November 17, 2022 at 10:28

Hello,

1/ Make sure that you are using the latest versions of WooCommerce, theme and XStore Core plugin
https://xstore.helpscoutdocs.com/article/63-theme-update
https://xstore.helpscoutdocs.com/article/37-plugins-update
2/ Please check how it works when our Email Builder is disabled.
Let us know the results.

Regards

#338777 Copied
Tagged: automation, email, problem, solution, template, woocommerce, wordpress
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