Some problem with automatic emails that woocommerce send

This topic has 2 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

  • Avatar: Luis Porteles
    Luis Porteles
    Participant
    November 17, 2022 at 03:04

    Grettings,

    I have a problem with automatic emails that woocommerce send when, change on status order.

    When i make a order, send Invoice pendig paid, but when i cancel same order Sen an email as I paid the order.

    Also when i change status order to failed too send as paid email notication to customer.

    We are used Built-in Email Builder.

    How can we solve this issue?

    Thanks

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2022 at 10:28

    Hello,

    1/ Make sure that you are using the latest versions of WooCommerce, theme and XStore Core plugin
    https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update
    2/ Please check how it works when our Email Builder is disabled.
    Let us know the results.

    Regards

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