Hi i have renew the support and it still not allows me to activate the theme on another site

This topic has 4 replies, 2 voices, and was last updated 1 year, 3 months ago ago by Rose Tyler

  • Avatar: michaelss
    michaelss
    Participant
    November 16, 2022 at 19:09

    hi i have renew the support and it still not allows me to activate the theme on another site
    i have paid 41$ again so i can use the theme on another site but it still not let me activate it. i want my money back very soon or help me understand how to fix it please

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2022 at 06:36

    Hello,

    Thanks for using our theme.
    “Support” means the possibility get help from our support team, not new activation. Please read about support here – https://xstore.helpscoutdocs.com/article/25-support
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
    Is your old site live or was closed? If it was closed and the theme was deleted from there, let us know, and we will check it so you will be able to activate XStore on a new site.

    Regards

    Avatar: michaelss
    michaelss
    Participant
    November 20, 2022 at 15:43

    hi. yes, the the old site was deleted long time ago. i dont use this theme on any other website. please let me know what we do next. i want to install the theme on new website. and it will be the only website that use this theme
    thanks it very important and urjent

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2022 at 15:45

    Hello,

    Thanks for the reply.
    You can activate XStore now.

    Regards

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.