This topic has 2 replies, 2 voices, and was last updated 1 year, 3 months ago ago by Rose Tyler

  • Avatar: bagshaw50
    November 18, 2022 at 18:07


    when clicking terms and conditions I get an error saying wordpress database error MYSQL server version for the right syntax to use.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2022 at 18:16


    We’ve checked your Checkout page and do not see the mentioned error.
    But there is .js error that comes from a 3rd party plugin. Check the screenshot in the Private Content area, try to disable that plugin and check how checkout works then.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.
    As a rule, database error is independent of the theme. Have you tried to contact your hosting provider?


    Please contact administrator
    for this information.
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