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Topic: I setup XStore Customer review settings to maximum of 5 images & max 3MB per image But didn’t work

Dewruwan95

Participant

November 29, 2022 9:55 am

I set up my XStore customer review settings as in the following image.

https://ibb.co/yBc0nrT

but it shows an error like the following image.

https://ibb.co/n07n8V1
Site URL: hidden
Theme version: 8.3.7
WooCommerce version: 7.1.0

#339968 copied to clipboard

Rose Tyler

Support staff

November 29, 2022 10:24 am

Hello,

Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#339971 copied to clipboard

Dewruwan95

Participant

November 29, 2022 10:58 am

Here I put requested logins

Content is visible for topic creator and
support staff only.

#339982 copied to clipboard

Rose Tyler

Support staff

November 29, 2022 1:28 pm

Thanks for wp-admin access. We can’t connect FTP, please check – https://gyazo.com/3d7510eb363ac561104b6dba2a8803ce

Regards

#339993 copied to clipboard

Dewruwan95

Participant

November 29, 2022 4:29 pm

Sorry for my mistake it shows a username like this

Content is visible for topic creator and
support staff only.

#340005 copied to clipboard

Rose Tyler

Support staff

November 29, 2022 6:06 pm

Hello,

Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#340015 copied to clipboard

Rose Tyler

Support staff

November 30, 2022 9:14 am

Hello,

Fixed. Please clear cache and check now.

Regards

#340096 copied to clipboard

Dewruwan95

Participant

November 30, 2022 9:40 am

Thank you for helping and that error is fixed. but review images are not showing. can you help me to fix that also?

#340102 copied to clipboard

Rose Tyler

Support staff

November 30, 2022 9:47 am

Please provide URL of product with the problem.

Regards

#340104 copied to clipboard

Dewruwan95

Participant

November 30, 2022 11:40 am

https://buybay.lk/product/evon-cucumber-cleansing-cream-180-ml/

In this product, I review myself as a customer and I uploaded some images also. but they are not visible

#340123 copied to clipboard

Rose Tyler

Support staff

November 30, 2022 2:51 pm

Hello,

Please check now.
It seems that we added too much optimization for processing of uploading images, Sorry ! It is fixed for you from now and will be included as the fix for all customers in already next update.

Regards

#340143 copied to clipboard

Dewruwan95

Participant

November 30, 2022 4:29 pm

All fine. Thank you very much

#340154 copied to clipboard

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Topic: I setup XStore Customer review settings to maximum of 5 images & max 3MB per image But didn’t work

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