I setup XStore Customer review settings to maximum of 5 images & max 3MB per image But didn’t work

This topic has 12 replies, 2 voices, and was last updated 1 year, 3 months ago ago by Dewruwan95

  • Avatar: Dewruwan95
    Dewruwan95
    Participant
    November 29, 2022 at 09:55

    I set up my XStore customer review settings as in the following image.

    https://ibb.co/yBc0nrT

    but it shows an error like the following image.

    https://ibb.co/n07n8V1

    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2022 at 10:24

    Hello,

    Please provide temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Dewruwan95
    Dewruwan95
    Participant
    November 29, 2022 at 10:58

    Here I put requested logins

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2022 at 13:28

    Thanks for wp-admin access. We can’t connect FTP, please check – https://gyazo.com/3d7510eb363ac561104b6dba2a8803ce

    Regards

    Avatar: Dewruwan95
    Dewruwan95
    Participant
    November 29, 2022 at 16:29

    Sorry for my mistake it shows a username like this

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2022 at 18:06

    Hello,

    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 09:14

    Hello,

    Fixed. Please clear cache and check now.

    Regards

    Avatar: Dewruwan95
    Dewruwan95
    Participant
    November 30, 2022 at 09:40

    Thank you for helping and that error is fixed. but review images are not showing. can you help me to fix that also?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 09:47

    Please provide URL of product with the problem.

    Regards

    Avatar: Dewruwan95
    Dewruwan95
    Participant
    November 30, 2022 at 11:40

    https://buybay.lk/product/evon-cucumber-cleansing-cream-180-ml/

    In this product, I review myself as a customer and I uploaded some images also. but they are not visible

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 14:51

    Hello,

    Please check now.
    It seems that we added too much optimization for processing of uploading images, Sorry ! It is fixed for you from now and will be included as the fix for all customers in already next update.

    Regards

    Avatar: Dewruwan95
    Dewruwan95
    Participant
    November 30, 2022 at 16:29

    All fine. Thank you very much

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The issue related to '‘I setup XStore Customer review settings to maximum of 5 images & max 3MB per image But didn’t work’' has been successfully resolved, and the topic is now closed for further responses

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