XStore Core Plugin is causing error on site

This topic has 22 replies, 3 voices, and was last updated 1 year, 3 months ago ago by Rose Tyler

  • Avatar: Delal
    Delal
    Participant
    November 8, 2022 at 14:29

    Hello!
    I have an error on my site. I can reach the admin panel but my site is white with message that I have a critical error on my site.
    I deactivated and activated all plugins and it seems like XStore Core is causing the error. I have tried to update the theme and the plugin with no luck.
    Do you have any idea what have happened? Will you please guide me to solve this issue?
    Best // Del

    Please, contact administrator
    for this information.
    21 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2022 at 15:09

    Hello,

    Check the screenshot of the error in the Private Content area.
    You need to contact your hosting provider and ask to fix the “CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 16384 bytes)…”

    Regards

    Please contact administrator
    for this information.
    Avatar: Delal
    Delal
    Participant
    November 9, 2022 at 09:36

    Hello! Thank you so much for your answer.
    I have now changed to 128 M, but still no luck, I wonder, is 128M enough memory size?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2022 at 10:02

    Hello,

    Please read the text of the error – https://prnt.sc/GVx0rce6cISh 1073741824+16384 = 1073758208 bytes = https://prnt.sc/Z5XRHhKeWdUy – 1024.02 Megabytes needed. You can just send the screenshot of the error to your hosting provider and they should be able to fix it.

    Regards

    Avatar: Delal
    Delal
    Participant
    November 28, 2022 at 13:59

    Hello again! I have now talked to my hosting provider and they increased the memory limit and they gave me some error log code to show to you (see the private content area). I feel stuck between my hosting provider and you and I’m not sure about how to proceed.
    Best // Del

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2022 at 14:13

    Check the Private Content area

    Regards

    Please contact administrator
    for this information.
    Avatar: Delal
    Delal
    Participant
    November 28, 2022 at 14:21

    Hello!
    Thank you for your fast reply.
    I have now deactivated the two plugins.
    My hosting provider only supports php 8.0 and 8.1. See image https://i.postimg.cc/BvB7mP2N/Sk-rmavbild-2022-11-28-kl-14-19-49.png

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2022 at 14:34

    Hello,

    Thanks for the reply. Set 8.0 version of PHP and check how it works then.

    Regards

    Avatar: Delal
    Delal
    Participant
    November 28, 2022 at 14:42

    Ok, i have now changed to php 8.0 in the settings. It can take up to a couple of hours before the changes are visible.
    I get back to you when / if something changes.
    Thanks // Del

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2022 at 16:49

    Ok. Take your time, and let us know the result.

    Regards

    Avatar: Delal
    Delal
    Participant
    November 29, 2022 at 08:53

    Hello again. It is still all white.
    Best // Del

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2022 at 08:58

    Hello,

    Please describe in more detail what exactly page is white, with more details I will be able to pass this topic to our dev team.
    Also, provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Delal
    Delal
    Participant
    November 29, 2022 at 09:06
    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2022 at 16:41

    Private Content

    Regards

    Please contact administrator
    for this information.
    Avatar: Amy V
    Amy V
    Participant
    November 30, 2022 at 00:02

    I have the same issue.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 07:00

    Hello @Amy V,

    Your problem is not the same. Please submit your own topic, and provide FTP + wp-admin access.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Delal
    Delal
    Participant
    November 30, 2022 at 08:38

    Thank you so, so much for your help.
    I previously tried to open up Previous/Next post in theme options but it is not showing. Do you know why?

    // Del

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 09:46

    Hello @Delal,

    You’re welcome!
    Do you mean Theme options > Blog > Single post > Posts Previous/Next Buttons ? Make sure that you selected the Blog page in Dashboard > Settings > Reading > Your homepage displays > Posts page.

    Regards

    Avatar: Delal
    Delal
    Participant
    November 30, 2022 at 10:13

    I want a static page to be my homepage.
    In my single blogposts, after the content I wanted to show previous / next post. But although I changed the setting in theme options / blog /single post it doesn’t show any area for previous / next post. When I change the settings for Related posts it shows an area for that (https://i.postimg.cc/xd69GJj4/Sk-rmavbild-2022-11-30-kl-10-10-03.png).

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2022 at 12:47

    Hello,

    We’ve checked one more time, you have 2 posts, so previous / next works fine – https://gyazo.com/1e4d7c490578b6899577ad998be9a926 , add more posts and check then.

    Regards

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