A specialist will get back to you after a detailed review. Please be patient and do not change access.
Regards
Rose Tyler
Support staff
December 18, 2022 at 15:20
Hello,
Thanks for the reply.
Please change the code to
@media only screen and (max-width: 991px) {
.et-advance-tabs .et-tabs-nav>ul {
margin-top: 50px !important;
}
}
Regards
Rose Tyler
Support staff
December 18, 2022 at 15:17
Hello,
You’re welcome!
Have a nice day!
Regards
Rose Tyler
Support staff
December 18, 2022 at 15:16
Hello,
Please check the Private Content area
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
December 18, 2022 at 14:51
Hello,
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
” if I deactivate it in a domain under construction, why can’t I activate it later in the definitive domain” – please provide your purchase code, so we can check activations.
“I have used a license that I had free, but I would like to use it in the future for another project.” – what do you mean by “free”?
Regards
Rose Tyler
Support staff
December 18, 2022 at 14:32
Hello,
Thanks for using our theme and for contacting us.
Go to Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off.
Check how it works then.
Regards
Rose Tyler
Support staff
December 18, 2022 at 13:24
Hello,
To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lost settings of elements, just need to set elements to desired positions after the reset.
Sorry for the delay in answering.
“As we can see, the default WooCommerce filters are not displayed at all on Arabic pages – https://prnt.sc/RVj_ETkdp6DB (en) and https://prnt.sc/ghU_YATBls0S (er)”
– There is a plugins compatibility issue – WPML Multilingual CMS,
WCFM – WooCommerce Multivendor Marketplace and
WooCommerce.
We have contacted the support of WPML and waiting for their reply.
You can contact support of plugins also.
Regards
Rose Tyler
Support staff
December 18, 2022 at 12:18
Hello,
1/ There was a failure during migrating
2/ your products are not recognized as products by WordPress itself
not only our builder is not working, but the normal (default) output is also not working
3/ It also does not work with the default theme https://prnt.sc/Qtf3Y1zUhMWl
4/ on newly created products everything works – https://ufoandcompany.com/product/test/
5/ Unfortunately, neither re-saving nor editing the migrated products solves the problem
6/ you can either create products from scratch or transfer them again. We recommend using the default WordPress tools for this https://prnt.sc/ZVTl1prDObnZ and https://prnt.sc/hSnTtLLdIbRs
Please answer next questions:
1/ Did you update plugins, for example, WooCommerce, before the problem happens? Updated database?
2/ Did you install new additional plugins?
3/ Additional customization was done?
It seems that the strings are interrupted by some filters.
Regards
Rose Tyler
Support staff
December 16, 2022 at 16:37
Hello,
We tried to improve the work of the search, but currently, it can be done only via bad code practice, unfortunately, which will create more problems.
In your case, disable categories from the search, or try to use an additional plugin to replace our search functionality. For example – https://wordpress.org/plugins/smart-woocommerce-search/
Regards
Rose Tyler
Support staff
December 16, 2022 at 15:06
Hello,
Fixed. The fix will be included in the next update also.
Regards
Rose Tyler
Support staff
December 16, 2022 at 14:54
91.202.144.200
Regards
Rose Tyler
Support staff
December 16, 2022 at 13:08
Hello,
Could you provide temporary wp-admin and FTP access?
Regards
Rose Tyler
Support staff
December 16, 2022 at 13:06
Hello,
Theme Options > General > Enable Classic Widgets Panel > On. Then go to Appearance > Widgets > delete empty static block widgets from areas.
Regards
Rose Tyler
Support staff
December 16, 2022 at 13:05
You’re welcome!
Please go to Theme options > WooCommerce > Single Product Builder > Multiple templates > edit custom templates
Regards
Rose Tyler
Support staff
December 16, 2022 at 12:57
Hello,
Theme Options > Typography.
If this doesn’t work, provide URL of your site and temporary wp-admin access, via the Private Content area here.
Regards
Rose Tyler
Support staff
December 16, 2022 at 12:55
Please provide FTP access also, so we can check the situation more deeply.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Did you make changes in the theme files?
Could you provide FTP access?
We will check the situation more deeply.
Regards
Rose Tyler
Support staff
December 16, 2022 at 12:27
Please check FTP credentials
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
“Regarding the URL change mentioned above, is it possible?” – what do you mean?
Regards
Rose Tyler
Support staff
December 16, 2022 at 09:50
Hello,
Did you activate Elementor builder for single product page layout?
Please follow our recommendations and provide temporary wp-admin access, so we can take a closer look at the situation on your site.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
About why our dev team needs FTP access, you should understand that any extra comma that could be added by chance (due to person’s factor) could create the Fatal error on your site if we make such implementations for you from admin dashboard.
There will be no way to remove that comma if fatal error will be shown (admin dashboard will be locked). If you are ok with that then we will work via admin but in case any Fatal error will be shown we will write you and you will have to contact your hosting provider (while your site will be down) to make latest backup of your web-site or anyway provide us FTP access to fix it in the files we worked before.
Please, we want to help you but without critical errors for your web-site. Provide us an answer if you will ask your hosting provider to give us FTP access or we should start coding with admin access until first Fatal/Critical error ?
