Page 741 – 8theme.com

Forum Replies Created

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Rose Tyler

Support staff

December 20, 2022 at 13:06

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#341935 Copied In reply to: PHP error, Undefined array key 1, et-core-plugin

Rose Tyler

Support staff

December 20, 2022 at 13:03

Hello,

When the Elementor Pro plugin is disabled the header is displayed fine, so it seems you created that header and footer using mentioned plugin. Please check or contact support of Elementor Pro.

Regards

#341934 Copied In reply to: I cant get rid of my past website menu, i errased every page but it still shows up

Rose Tyler

Support staff

December 20, 2022 at 12:59

Hello,

There is no such possibility, unfortunately.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards

#341933 Copied In reply to: bought together as a widget in the right sidebar?

Rose Tyler

Support staff

December 20, 2022 at 12:55

Hello, @Estudio EntreDos,

You’re welcome!

Best Regards

#341932 Copied In reply to: Elementor styles are disappearing all the time

Rose Tyler

Support staff

December 20, 2022 at 12:43

Hello,

Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#341930 Copied In reply to: Cart page – Summary container is not responsive?

Rose Tyler

Support staff

December 20, 2022 at 12:40

Hello,

Please provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#341929 Copied In reply to: PHP error, Undefined array key 1, et-core-plugin

Rose Tyler

Support staff

December 20, 2022 at 12:34

Hello,

Thanks for contacting us.
Please provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#341928 Copied In reply to: shop page breaks as lost style after select product show number due to ajax load

Rose Tyler

Support staff

December 20, 2022 at 12:27

Hello,

Is there anything else we can help you with?

Regards

#341927 Copied In reply to: I have several problems with the design since the last update

Rose Tyler

Support staff

December 20, 2022 at 09:17

Hello,

Thanks for the reply.
It is predefined behavior to prevent bugs. Currently, we can only offer to disable the “alert” from the wishlist page. Are you agreed?

Regards

#341909 Copied In reply to: product added in wishlist doesn’t follow after add-product set

Rose Tyler

Support staff

December 19, 2022 at 16:42

Hello,

Could you, please, provide a video or screenshots for a better understanding?
You can use this file sharing service – https://wetransfer.com/

Regards

#341854 Copied In reply to: product added in wishlist doesn’t follow after add-product set

Rose Tyler

Support staff

December 19, 2022 at 16:35

Hello,

Please temporarily disable our Email builder and check how it works with default woocomerce emails.
Let us know the results.

Regards

#341853 Copied In reply to: issue in emil builder subject

Rose Tyler

Support staff

December 19, 2022 at 16:33

Could you provide temporary wp-admin and FTP access? We will take a closer look at what can be done to help you.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#341852 Copied In reply to: Cart page – Summary container is not responsive?

Rose Tyler

Support staff

December 19, 2022 at 16:32

Hello,

Please edit the color in Theme options > Theme custom CSS – https://prnt.sc/y28oXWHAiT-t

Regards

#341850 Copied In reply to: how to change the color of imported demo theme ?

Rose Tyler

Support staff

December 19, 2022 at 16:30

Hello,

Thank you so much for purchasing our theme and contacting our support center.
We have “developer mode” option for the moments when you have real orders on your web-site and want to send your customers old emails (not broken new ones ) while you are building new emails with our builder.
This option is recommended to use while you are creating your emails with builder and if you are ready to test them you may just switch off the developer option.

Regards

#341849 Copied In reply to: Problem with email builder of xstore theme.

Rose Tyler

Support staff

December 19, 2022 at 16:27

Hello,

Thank you for the video explanation.
Please provide temporary wp-admin access, so we can take a closer look.

Regards

#341847 Copied In reply to: question about single prodcut page and galery

Rose Tyler

Support staff

December 19, 2022 at 16:22

“Loco Translate does not work every time, this is the problem, also not every part is changable in the Theme Options.” – provide screenshots of such texts, we will check and help you.

“Can we uninstall AMP Xstore without having problems with your website? It does not help at all an we can edit the mobile page without this plugin.” – yes, you can disable and delete this plugin.

3/Theme Options > General > Enable Classic Widgets Panel > On. Then go to Appearance > Widgets > delete the widget from Shop sidebar area.

4/ Check the mobile version after disabling the AMP plugin.

Regards

#341846 Copied In reply to: Loco Translate – Problem with translation of some words

Rose Tyler

Support staff

December 19, 2022 at 16:19

Hello,

Theme Options > Header Builder > Sticky header > background color.
Could you provide temporary wp-admin access?

Regards

#341845 Copied In reply to: how to change the color of imported demo theme ?

Rose Tyler

Support staff

December 19, 2022 at 15:40

Hello,

Thanks for using our theme.

Private Content

Regards

Please contact administrator
for this information.

#341843 Copied In reply to: Where to find Figma files of Xstore demo?

Rose Tyler

Support staff

December 19, 2022 at 14:47

Hello,

Thank you so much for purchasing our theme and contacting our support center.
There is a Mixed content error, so re-upload the logo image into your media library and then re-select it in Theme Options, or contact your hosting provider about this Mixed content issue.

Regards

Please contact administrator
for this information.

#341840 Copied In reply to: logo in the header of my website cant be loaded

Rose Tyler

Support staff

December 19, 2022 at 14:46

Hello,

1/ Check now. I’ve disabled Theme Options > Speed optimization > Static Blocks Cache, Remove Query Strings From Theme Static Resources.
2/ Single product Builder > Layout > Sidebar Position > without.

Regards

#341839 Copied In reply to: Header is not modifying for users (Only in visual editor)

Rose Tyler

Support staff

December 19, 2022 at 14:42

Hello,

Please submit your request here – https://www.8theme.com/taskboard/ , so our dev team read it.

Regards

#341838 Copied In reply to: It is possible to add to the menu, a department created with Elementor, to be opened by clicking

Rose Tyler

Support staff

December 19, 2022 at 14:33

Hello,

Thank you so much for purchasing our theme and contacting our support center.
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Regards

#341835 Copied In reply to: Cart page – Summary container is not responsive?

Rose Tyler

Support staff

December 19, 2022 at 14:32

Hello,

Unfortunately, we can’t give a solid response, because did not face such a problem before, but we believe that WooCommerce support will help you – https://wordpress.org/support/plugin/woocommerce/

Regards

#341833 Copied In reply to: filter in shop page not working

Rose Tyler

Support staff

December 19, 2022 at 14:27

Hello,

Header Builder > Main menu > Content Zoom (%).
Theme Options > Speed Optimization > Menu Cache > temporarily disable this cache.

Regards

#341832 Copied In reply to: chnage options font size in main menu

Rose Tyler

Support staff

December 19, 2022 at 14:23

Hello,

Changes in code of the parent theme or plugin will be lost after the update.
The translation should be done via the Loco Translate plugin, and some strings via Theme Options.

Regards

#341831 Copied In reply to: Loco Translate – Problem with translation of some words

Rose Tyler

Support staff

December 19, 2022 at 13:30

Hello,

Thaks for contacting us and for the email, but please post this request here – https://www.8theme.com/taskboard/

Regards

#341825 Copied In reply to: More appearances for mobile and tablet menu

Rose Tyler

Support staff

December 19, 2022 at 13:19

Hello,

When I clear WooCommerce transients and Regenerate the product attributes lookup table from this page https://ma****er.com/wp-admin/admin.php?page=wc-status&tab=tools , the filter works fine on both languages for a while, then it back to the current behavior.
As we said there is some conflict in plugins, we are sure that the situation is independent of the theme, because the default WooCommerce widget, this one – https://prnt.sc/mZhOQ3cXG1FR is displayed in only 1 language, which means it doesn’t work correctly also. The functionality of our and the default WC widgets is similar, so you need to fix the problem with the default widget first. Likely after that our widget starts working also.
Please contact the support of WooCommerce and WPML, ask for their help in solving the problem with the “Filter Products by Attribute” default WC widget.
Let us know once it will be solved/results.

Regards

#341824 Copied In reply to: filter in shop page not working

Rose Tyler

Support staff

December 19, 2022 at 12:08

Hello,

Please clear cache of the browser and check the attributes now.

Regards

#341821 Copied In reply to: filter in shop page not working

Rose Tyler

Support staff

December 19, 2022 at 08:27

You can activate XStore now.

Regards

#341807 Copied In reply to: Canot active Xstore theme on my domain after reset wordpress

Rose Tyler

Support staff

December 19, 2022 at 08:18

Hello,

Thanks for using our theme.
Please check the Private content area.

Regards

Please contact administrator
for this information.

#341805 Copied In reply to: Canot active Xstore theme on my domain after reset wordpress
← 1 2 3 … 740 741 742 … 2,273 2,274 2,275 →

Viewing 22,230 results - 22,201 through 22,230 (of 68,231 total)

Viewing 30 posts - 22,201 through 22,230 (of 68,231 total)

← 1 2 3 … 740 741 742 … 2,273 2,274 2,275 →

Forum Replies Created

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