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Loco Translate – Problem with translation of some words

This topic has 19 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

rickert

Participant

December 14, 2022 at 12:16

Hi there,

we now have installed the theme and am working on it daily. We also have installed Loco Translate and have translated most content.

Unfortunately some translations are not shown on the page and we do not know how to change it.

Examples are the Buy now button and categories, which we have translated.

Please, contact administrator
for this information.

#341426 Copied Theme version: 8.3.8

18 Answers

Rose Tyler

Support staff

December 14, 2022 at 12:46

Hello,

Thank you so much for purchasing our theme and contacting our support center.
Have you translated XStore Core plugin?
Could you, please, provide temporary wp-admin access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#341438 Copied

rickert

Participant

December 14, 2022 at 12:59

Okay, here is the wp admin

Please contact administrator
for this information.

#341443 Copied

Rose Tyler

Support staff

December 14, 2022 at 13:14

Hello,

https://gyazo.com/be720dba270ffc9e86e951f12d0cb3cb – delete your current Deutsch translation, and then rename xstore-core-de.po to xstore-core-de_DE.po Sync transaltion after that – https://xstore.helpscoutdocs.com/article/103-translation-files-update
Do the same for the translation of the theme.

P.S. You do not need all plugins that come bundled with the theme, read description of plugins and activate required ones. Every plugin slows down site a bit, so there is no need to activate plugins that you do not plan to use.

Regards

#341447 Copied

rickert

Participant

December 14, 2022 at 15:25

Many thanks for your fast reply.

I did everything as you described.

With Poet the translation worked 100% and I uploaded it.
After that in Core and Theme it showed 100%. After I synced the percentage moved down.

Also some translation works, like “buy now” is now in German language. But some do not work, although they are translated. For example ” Categories” and “Filter by price, I have posted the Link in the Private content area.

Please contact administrator
for this information.

#341461 Copied

Rose Tyler

Support staff

December 14, 2022 at 15:27

Please go to Appearance > Widgets > Shop sidebar > edit titles of widgets

Regards

#341462 Copied

rickert

Participant

December 14, 2022 at 17:23

Thank you. This helped.

But still many words are not translated, we do not know why.

I have also several questions regarding the theme:

We now have the Xstore Theme and the Xstore-Child Theme.

Why do we have both and which of these themes is the theme we need to work with and which is active?

Also it is not possible to change the checkout as we want it to be.
What can we do here?

#341477 Copied

Rose Tyler

Support staff

December 15, 2022 at 07:34

Hello,

“still many words are not translated” – provide screenshots of untranslated strings and we will try to help you.
The child theme should be activated, but the parent theme should be translated, read more – https://xstore.helpscoutdocs.com/article/32-child-theme
Theme Options > WooCommerce > Checkout.
If you want to change the checkout more, contact the support of WooCommerce.

Regards

#341510 Copied

rickert

Participant

December 15, 2022 at 12:22

I could not send Screenshots, so I posted the Links and description in Private coneten area.

Thes are only a few examples of many words, that are not translated.
What may be the reason? Cause in Loco Translate, it is translated.

For the Checkout: We use the Checkout from the Xstore Theme, so it must be possible to edit it with XStore, right?

Please contact administrator
for this information.

#341572 Copied

Rose Tyler

Support staff

December 15, 2022 at 13:47

Hello,

You need to translate the theme and plugins. About Checkout, translate strings for WooCommerce plugin.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.
1/ “About Author” – it is translated – https://prnt.sc/bWqB2j2EWBD9
2/ Provide FTP access, we will check the situation with “Reviews” more deeply.
3/ Header Builder > Search > Platzhaltertext
4/ Header Builder > Cart > Mini-Cart Promo-Nachricht
5/ This text comes from Mailpoet plugin

Regards

#341576 Copied

rickert

Participant

December 16, 2022 at 15:45

So, some of the problems we could fix.
But if we fix a problem, another problem starts…

Now we have put Links to the buttons in slider revoltuion.
After that the text and the image in the buttons disappears. You can see the slider in the start of the homepage

Please contact administrator
for this information.

#341678 Copied

Rose Tyler

Support staff

December 18, 2022 at 13:08

Hello,

Sorry for the delay in answering.
Please read the documentation of the Slider plugin – https://www.sliderrevolution.com/manual/adding-and-configuring-button-layers/

Regards

#341765 Copied

rickert

Participant

December 19, 2022 at 12:23

No problem.

I will have a look, thank you.

For the untranslated words – is there a possibility or an overview, where we can see all the words which are included in the shop an translate them manually (maybe in the code)?

I think this would be the best option to translate all the missing words we find.

#341822 Copied

Rose Tyler

Support staff

December 19, 2022 at 14:23

Hello,

Changes in code of the parent theme or plugin will be lost after the update.
The translation should be done via the Loco Translate plugin, and some strings via Theme Options.

Regards

#341831 Copied

rickert

Participant

December 19, 2022 at 14:33

Loco Translate does not work every time, this is the problem, also not every part is changable in the Theme Options.

Can we uninstall AMP Xstore without having problems with your website? It does not help at all an we can edit the mobile page without this plugin.

#341834 Copied

rickert

Participant

December 19, 2022 at 15:00

also on this page we want to delete “Sort by Producents” and “Alle Marken”.

Problem with the mobile Version is – sometime it works and is shown correctly and sometimes there is a mobile version with a pink background and nearly no content.

Please contact administrator
for this information.

#341841 Copied

Rose Tyler

Support staff

December 19, 2022 at 16:22

“Loco Translate does not work every time, this is the problem, also not every part is changable in the Theme Options.” – provide screenshots of such texts, we will check and help you.

“Can we uninstall AMP Xstore without having problems with your website? It does not help at all an we can edit the mobile page without this plugin.” – yes, you can disable and delete this plugin.

3/Theme Options > General > Enable Classic Widgets Panel > On. Then go to Appearance > Widgets > delete the widget from Shop sidebar area.

4/ Check the mobile version after disabling the AMP plugin.

Regards

#341846 Copied

rickert

Participant

December 21, 2022 at 07:47

Thank you for your help.

Now we have a new problem and can’t find a solution.
If we want to add products to the cart, it does not work without refreshing.
Aslo “buy now” does not work, we do not know why.
I have posted a Link of screenshot in the private conten area.

Same problem in the checkout, we do not know why and can not find a solution.

So wee need your help – thanks in advance.

Please contact administrator
for this information.

#342002 Copied

Tony Rodriguez

Support staff

December 21, 2022 at 08:44

Hello, @rickert,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#342007 Copied
Tagged: loco translate, problem, solve, templates, translation, woocommerce, wordpress
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