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Viewing 30 posts - 22,051 through 22,080 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 15:57

    Thanks, but we need answer from you, how emails works when not our theme is activated on your site? Please check how it works with the Storefront theme.
    If the situation is independent of the theme, you need to contact support WooCommerce and your hosting provider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:47

    Hello,

    Have you changed wp-admin access? We can’t log in now.
    Go to settings of Elementor, and reset the global color for links. Then colors from Theme Options > Styling will work fine for buttons, in other case custom CSS code should be used.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:35

    Hello,

    Please try: Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off. Then check your Shop page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:30

    Hello,

    Please check how it works with the default WooCommerce theme – Storefront.
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
    Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:27

    Hello,

    Please provide screenshots of the frontend for a better understanding of your request.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:13

    Hello,

    Please provide screenshots for a better understanding of the situation.
    Also, provide temporary wp-admin access, so we can take a closer look at your settings.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:10

    Hello,

    Could you provide URL of page you are talking about?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 13:53

    Hello,

    Thanks for the reply.
    Here are screenshots of settings from https://xstore.8theme.com/elementor/demos/niche-market02/ demo – https://prnt.sc/DBTJkJ12-yT_ https://prnt.sc/Fal33-Oezp9v https://prnt.sc/N76d6eiqHSBt https://prnt.sc/S5TitW_5WfND https://prnt.sc/j5XEBEpJyvrq https://prnt.sc/X1PUmkgdJ_-t https://prnt.sc/eufe00Bgjfqt https://prnt.sc/qt4DpV2qXLnV https://prnt.sc/EAGVC_y3STcz
    We do not create video tutorial because settings may be different from site to site depending on many factors, for example, 3rd party plugins on site.

    Regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 10:55

    Hello,

    Thanks for using XStore.
    We recommend using the CDN of WP Rocket in combination with the WP Rocket itself.
    Setting up WP Rocket to combine and minify files is a top priority.
    We consider the use of any plugins that improve and optimize your pictures positively.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 08:30

    Hello,

    We can open the site now.
    Please do next tests:
    1/ Please check how it works with the default WooCommerce theme – Storefront.
    2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 31, 2022 at 10:05

    Hello,

    We can’t open your site, unfortunately. Is there any restriction by ip/country?
    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 31, 2022 at 09:54

    In this topic, we do not see wp-admin access from you. Previous access is incorrect now.
    In case the problem persists with Storefront, contact your hosting provider and WooCommerce support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 31, 2022 at 09:51

    Hello,

    Please check how it works with the default WooCommerce theme – Storefront.
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
    Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 31, 2022 at 09:11

    Hello,

    If you are using Elementor, please make sure – https://prnt.sc/hJtKhb-njbHp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 31, 2022 at 08:59

    Hello,

    Please describe the situation and the desired result in more detail with screenshots. Also, provide URL of your site and temporary wp-admin access via the Private Content area. Then I will be able to pass your question to our dev team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2022 at 14:35

    “in other our page” – it is the same site? What is URL of that page?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2022 at 14:33

    It seems the problem is caused by caching on your site. You are using CDN and cache plugin, so try to clear all cache, temporarily disable CDN and cache plugin, server cache and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2022 at 14:25

    Hello,

    Thanks for the reply.
    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2022 at 08:12

    Hello,

    Go to Loco Translate > Plugins > select the XStore Core plugin. Press “Add new language” the same way as you did for the theme translation. Translate the necessary strings and Save.
    and https://prnt.sc/Kd1RulsR-Joc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 30, 2022 at 08:09

    Hello,

    XStore theme is fully translatable.
    We provide only partial translation from the start, you need to finish the translation using translation files if find any missing strings on the frontend.
    For example, https://prnt.sc/JtEAsgkcmCKs – go to Appearance> Menus > edit menu items.
    https://prnt.sc/XKDGoPvzLSUL – go to Theme Options > Header Builder > change texts in settings of elements.
    Edit the content of pages and static blocks using the Elementor page editor.
    If you can’t find how to change a particular string, provide us with a screenshot and we will guide you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 20:43

    Hello,

    1/ When the product has default variation selected it shows “add to cart” https://prnt.sc/kOGZaVpvAZLH https://prnt.sc/GIxe6wgN5nz_ , in other case variable product shows “Select options” – https://prnt.sc/QPInCnu_tREg , when the product is out of stock it shows “Read more”, so there is no bug.

    2/ I do not see the problem on your site right now. Was it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 20:35

    The problem was passed to our dev team, but they have a lot of work due to the new theme update.
    Yes, you can use custom CSS code, as a temporary solution, for example:

    body:not(.home) .et_b_header-menu .menu > li > a,
    body:not(.home) .header-main  {
        color: #000;
    }

    Sorry for such a delay.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 20:30

    Hello,

    Please provide FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 10:48

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for problems.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 10:18

    Hello,

    Please go to YITH > Wishlist > try to disable Enable AJAX loading option.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 10:14

    Here are examples:
    1/ https://prnt.sc/eYbNtuXI__2v – go to Appearance > Menus > edit menu
    2/ https://prnt.sc/gv29u5ngdHoq – go to Theme options > Header Builder > edit settings of elements > https://prnt.sc/q9JBCSC1rUhQ
    3/ You need to edit the content of pages and static blocks manually using Elementor https://prnt.sc/t6m-Ta-wMvFB

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 10:07

    Hello,

    1/ How does it work when our email builder is disabled?
    2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 10:04

    Hello,

    Please do not duplicate requests – https://www.8theme.com/topic/translate-theme-7/#post-342564

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 10:02

    Hello,

    I’ve uploaded translation files for the theme and Core plugin on your site – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    You can continue translation now using Loco Translate

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 08:12

    Hello,

    Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

    Regards

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Viewing 30 posts - 22,051 through 22,080 (of 68,231 total)
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