Some problems with built in email builder

This topic has 10 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: Delal
    Delal
    Participant
    January 2, 2023 at 13:54

    Hi!
    I have enabled the bult in email builder and it is a great tool.
    But when I test send an email the sizes of fonts and buttons are showing very small on phone screen. And image aligning is not working, my centered images are showing left-aligned.
    Thanks // Del

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 14:13

    Hello,

    Please provide screenshots for a better understanding of the situation.
    Also, provide temporary wp-admin access, so we can take a closer look at your settings.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Delal
    Delal
    Participant
    January 2, 2023 at 14:25

    Hello, thanks for answering ๐Ÿ™‚
    The mail is called: Hej {customer_name}, Din order {order_number} รคr mottagen.

    See images here:
    https://ibb.co/cTcx35S
    https://ibb.co/XCvpDDW

    Also I would like to know how I can duplicate one letter to easier create the next one.

    Best // Del

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2023 at 16:36

    Hello,

    1/ You should test with real orders but not test emails because they could be different in some styles.
    2/ We have import/export option in the right sidebar of any email template -> https://prnt.sc/FgVPVQdhlUz3 + https://prnt.sc/Up-qYQfm69Qj

    Regards

    Avatar: Delal
    Delal
    Participant
    January 3, 2023 at 12:41

    Ok, I will try. Thank you, I let you know how it works out.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 3, 2023 at 13:55

    Ok. You’re welcome!

    Regards

    Avatar: Delal
    Delal
    Participant
    January 9, 2023 at 15:05

    Hello again. Now I have tried two different emails (real ones) and both font-size and button font-size is showing really small on my phone. On the computer screen it looks great.
    Best // Del

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 15:31

    Hello,

    Please provide screenshots and describe the desired result one more time in more detail.
    Thanks in advance.

    Regards

    Avatar: Delal
    Delal
    Participant
    January 9, 2023 at 17:07

    Here is how it looks on mobile screen:
    https://i.postimg.cc/7ZmLqf2r/IMG-2-D4-B46-D749-C5-1.jpg

    The problems on mobile screen:
    – Images (logo in header and footer) are set to center alignment, but they are still showing to the left
    – Fonts (text and button) are set to 16px and sometimes to 15 px, but in the mail you can almost not read it because it is so small
    – Social media icons are so small that my finger points on both of them

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2023 at 09:48

    Hello,

    For image types you should use a logical component named Image -> https://prnt.sc/nNjapJwMPEFB . In such case, it will work much better just as you need.
    For all others size you may just increase size because it is not possible to check sizes on gmail application from mobile and from desktop responsive mode they are ok anyway -> https://prnt.sc/bEg-lhYYPN1y

    Regards

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