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My build in email builder is not sending mails

This topic has 10 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

simran

Participant

December 29, 2022 at 08:35

I am not receiving links from the email builder even when i have switched it on. This is a huge problem. kindly fix it immediately. I am getting 0 emails . no password reset, no order related emails. please fix it at the earliest.

#342550 Copied Theme version: 8.3.9

9 Answers

Rose Tyler

Support staff

December 29, 2022 at 10:07

Hello,

1/ How does it work when our email builder is disabled?
2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the results.

Regards

#342566 Copied

simran

Participant

December 30, 2022 at 17:07

no even after switching it off the mail isn’t coming.
and i cannot keep switching off/on plugins because of theme issues on an everyday basis. it becomes very difficult to function like that. our website is live and i don’t expect such glitches and bugs on the theme.

Please contact administrator
for this information.

#342694 Copied

Rose Tyler

Support staff

December 31, 2022 at 09:51

Hello,

Please check how it works with the default WooCommerce theme – Storefront.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#342724 Copied

Rose Tyler

Support staff

December 31, 2022 at 09:54

In this topic, we do not see wp-admin access from you. Previous access is incorrect now.
In case the problem persists with Storefront, contact your hosting provider and WooCommerce support.

Regards

#342725 Copied

simran

Participant

January 2, 2023 at 15:24

Providing you the wp access again

Please contact administrator
for this information.

#342786 Copied

Rose Tyler

Support staff

January 2, 2023 at 15:57

Thanks, but we need answer from you, how emails works when not our theme is activated on your site? Please check how it works with the Storefront theme.
If the situation is independent of the theme, you need to contact support WooCommerce and your hosting provider.

Regards

#342788 Copied

simran

Participant

January 2, 2023 at 15:59

please tell me how to configure smtp to your plugin, as I have the smtp details

Please contact administrator
for this information.

#342789 Copied

simran

Participant

January 2, 2023 at 16:08

Hello, please tell me how to integrate smtp on your plugin.
I already contacted the hosting provider. And I got the smpt details.
Please tell me where to integrate it

#342793 Copied

Rose Tyler

Support staff

January 2, 2023 at 16:31

Hello,

We didn’t have any questions about such SMPT configuration with our builder but you should provide us information of how it is working without our email builder. Do you have some special templates on your server which are sending with some timeout ? You should know that we provide our email builder mostly for WooCommerce default templates which are created with some special structure with having specific actions & filters for which we apply own actions you build inside the builder. Please, provide us information where are those emails you want to send using SMPT and how did it work without builder ?

Regards

#342797 Copied
Tagged: email builder, not sending mails, persuasive, seo friendly, templates, woocommerce, wordpress
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