Forum Replies Created

Viewing 30 posts - 21,511 through 21,540 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 08:31

    Hello, Thomas,

    1/ Make sure you created a translation for XStore Core plugin.

    2/ Theme Options > WooCommerce > Product catalog > Products Per Row

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 08:27

    Hello, Oliver Theiß

    Thank you for your understanding. We wish you a pleasant week.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 08:17

    Hello, Rafal

    It can be installed somewhere on your server because if you check the link of any styles from your web-site -> https://prnt.sc/lHZiOamDmYkl it has ‘pagespeed’ postfix but simple (default) link will look like next -> https://prnt.sc/9gld7V0eG-Kx. So please, contact to your server provider with such question.
    Your styles : https://yourwebsite.com/wp-content/uploads/elementor/css/A.post-9.css,qver=1674459618.pagespeed.cf.NaVlaFB7Uu.css
    Default styles: https://yourwebsite.com/wp-content/uploads/elementor/css/post-9.css

    What about this small menu on the right? Why didn’t it show up with launching the theme?

    – This menu was created using our Sales Booster, currently, it can’t be imported. Please go to Dashboard > XStore > Floating menu > enable and configure it – https://prnt.sc/LF1EXmxJg7Os

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 14:29

    Hello @PJone,

    This custom html you made created broken structure for all elements below -> https://prnt.sc/JBna4HW9jVkK We fixed it and now it looks ok -> https://prnt.sc/kOPYA4D8Q2ok
    P.S. this issue was only on the home page because it is in this page’s content only.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 09:29

    Hello,

    Problems are caused by style minification https://prnt.sc/5___lTBwRq6r from a 3rd party plugin you are using on the site. You need to find out what exactly plugin do this (disable plugins one by one), then keep that plugin disabled or change its settings to solve the problem.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 08:58

    Hello, Baparks

    In order to solve your problem, we’ve changed some settings in Theme Options:
    – WooCommerce > Shop > Shop page layout > “Products Per Page” value should be the same to the first value in “Per Page Variants Separated By Commas” field – https://prnt.sc/VOrYLY8HD8hN
    – WooCommerce > Shop > Product styles > Show Variations As Simple Products (Beta) > Off.

    Please clear the cache and check the Shop page now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 08:51

    Hello, Shadicent

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 08:07

    Hello, Srinivasan

    We don’t see such issues when activated only our theme and XStore Core plugin which means such notices come from another plugin. Could you please, check them one by one and find the plugin which uses such deprecated hooks?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:57

    Hello, Paolo

    Thank you for using our theme.

    Please follow this article and synchronize translation of the Core plugin https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    If this doesn’t help, provide wp-admin access.

    To create wp-admin access, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:55

    Hello, Shadicent

    Thanks for using our theme.

    Do you mean Newsletter popup?

    We do not see it on your site right now. Have you disabled it?

    What should we do to che able to see the problem on your site?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:19

    Hello, Levacare

    1/ We’ve checked in Chrome browser and do not see the problem.
    Advanced Layout type can be changed via Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

    2/ Theme options > Header builder > Cart > Mini-Cart Promo Message > edit content of Text tab

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:08

    Hello, Mohmmad

    Please go to this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , and click on Submit topic button.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:07

    Hello, Yan

    Yes, you can, in case these sites are 1 End Product.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 16:05

    Hello, Damien

    1/ To change the mentioned image, you need to go to Theme Options > Breadcrumbs > edit Background Image

    2/ Please read about the Footer in our documentation – https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 14:07

    Hello, Idang

    Do you use WPBakery?
    To add elements, please go to Pages > edit page > click on “+” icon > find and add elements – https://prnt.sc/SepwMvP1yTeq

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 14:03

    Hello, Dilges Yildiz,

    Thank you for purchasing our theme.

    The site you provided only shows a blank screen, please check.

    To install the theme follow this article – https://www.8theme.com/documentation/docs/theme-installation/

    If you already have content on your site, you don’t have to import the demo content.

    If your site is live, you can create a staging site (activate the theme using the same purchase code), and do a test there first.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 13:20

    Hello, Yan

    Yes, you can, in case it is the same project.

    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 13:19

    Hello, Mohmmad

    You’re welcome!
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:51

    Hello, PEYO

    You’re welcome!
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:50

    Hello, Digitalism17

    There is no such possibility, unfortunately.
    Try to disable “Make Categories Menu As Primary” for the mobile menu via Theme Options. Create a static block with the desired content, and show it for the mobile menu via HTML block – https://prnt.sc/POxwchamTVrM

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:46

    Hello, DollyFactory

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    King Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:40

    Hello, Digitalism17

    There is no Main menu element for the Mobile header, only the Mobile menu – https://prnt.sc/70yJIlH0rNcV

    Let us know if it helped or if you have any further questions or concerns. We are always here to help.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:08

    Hello, Rafael

    Thank you for purchasing our theme and for reaching out to us.

    Please disregard that message, just ensure that static blocks and products are selected here: https://prnt.sc/WKzMh8UZmeeQ

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:06

    Hello,

    Thank you for using XStore.

    Please try suggestions from this topic – https://www.8theme.com/topic/im-seing-double-shop-breadcrubs-after-updating/

    Let us know if it helped or if you have any further questions or concerns. We are always here to help.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 12:01

    Hello, Jeanice

    In order to enable the Classic Widgets Panel, please navigate to Theme Options > General and turn On the option for “Enable Classic Widgets Panel”.
    Then go to Appearance > Widgets > check the content of the Main sidebar area.

    Let us know if it helped or if you have any further questions or concerns. We are always here to help.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 11:57

    Hello, Imagem

    The next custom CSS code can be used to change size of mentioned icons:

    body .product-view-light .xstore-wishlist, 
    body .product-view-light .show-quickly:before {
        font-size: 1.12rem;
    }

    Place the code into Theme Options > Theme custom CSS > Mobile.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 11:52
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 11:47

    Hello, Dkm351

    Thank you for using our theme.

    Your site is in maintenance mode, so we are unable to review it. If you could provide us with temporary WordPress admin access via the Private Content area, that would be greatly appreciated.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 11:45

    Hello, Idang

    We kindly request that you edit the page and add Search and Tabs elements to ensure that you have the desired outcome.

    We thank you for your cooperation and remain at your disposal.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2023 at 11:41

    Hello, Idang

    We suggest adding the following code to the Custom CSS area on the page:

    form.wpcf7-form label {
        text-align: center;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 21,540 results - 21,511 through 21,540 (of 68,231 total)
Viewing 30 posts - 21,511 through 21,540 (of 68,231 total)
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