Footer Issue – at Static Block (Elementor) it shows good but not on live page

This topic has 7 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: PJone
    PJone
    Participant
    January 19, 2023 at 21:12

    Hi,

    we have an Footer Issue.
    Our Footer as Static Block show not same width as configured with Elementor.

    Please check our Screenshot at private content.

    Best regards

    Patrick

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 20, 2023 at 09:31

    Hello @PJone,

    I have tested your site in Customizer and the footer appears to be working correctly and when logged in. Please see the screenshots here: https://postimg.cc/RWYkFJwg. However, the issue persists when logged out: https://postimg.cc/5HvR274t.

    I can see that you have an active CDN running on your site from the server end: https://postimg.cc/K179XKJK. Could you please flush it completely and then turn it off for a while and then check back again? It appears to be a cache issue.

    Best Regards,
    8Theme’s Team

    Avatar: PJone
    PJone
    Participant
    January 20, 2023 at 14:48

    Hello,

    unfortunately that didn’t help.
    I temporarily disabled all caches. But the problem persists.

    If you are not logged in, the footer is displayed shifted.
    When logging in, the footer is correct again.

    We had a similar problem in connection with your theme.

    Unfortunately I don’t remember what the solution was.
    I think we just had to check the Javascript box somewhere, right?

    Best regards

    Patrick

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 21, 2023 at 15:20

    Hello @PJone,

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2023 at 14:29

    Hello @PJone,

    This custom html you made created broken structure for all elements below -> https://prnt.sc/JBna4HW9jVkK We fixed it and now it looks ok -> https://prnt.sc/kOPYA4D8Q2ok
    P.S. this issue was only on the home page because it is in this page’s content only.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: PJone
    PJone
    Participant
    January 24, 2023 at 16:39

    Hello,

    thank you very much.

    best regards

    Patrick

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 16:46

    Hello PJone,

    You’re welcome!
    Would you mind to rate our product – https://themeforest.net/downloads
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

    Kind Regards,
    8theme team

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