Forum Replies Created

Viewing 30 posts - 21,211 through 21,240 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 16:14

    Hello,

    Could you provide URL of your page and temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 16:13

    Hello, Cr3atorf1lm

    Please check how it works with the default WooCommerce theme – Storefront.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 16:08

    Hello, AshleyW

    1/ Please post your request here: https://www.8theme.com/taskboard/ , then our dev team will read it.

    2/ Sales booster > Cart / Checkout Pages > Enable Progress Bar on Cart page

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 15:44

    Hello, Cr3atorf1lm

    Could you provide temporary wp-admin access? We need to take a closer look at your settings.

    To provide wp-admin access, create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 15:41

    Hello, Renopointcom

    The demo uses the next element – https://prnt.sc/hLBEO2dKGPU- https://prnt.sc/eXbWRreo-9am

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 15:33

    Hello, Yodo

    Please check the translation of XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Provide temporary wp-admin access, so we can help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 15:13

    Hello, Cr3atorf1lm

    Please check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 15:05

    Hello, Michael

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 14:59

    Hello, Laskowidz

    We do not see the problem on your Checkout page now. Is it solved?
    Please make sure that your problem was not caused by a 3rd-party plugin.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 14:24

    Hello, Florian

    Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ Before uploading images on the site it is recommended to optimize them.
    Also, you can try to use Robin image optimizer plugin, read more in docs of this plugin, it can be installed via XStore > Plugins installer.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 14:03

    Hello,

    According to the fact, that you installed an extra plugin that provides such solution (ajax add to cart for different types of products) you should contact to plugin’s author and ask them the hook they are using for such things.
    Their support forum -> https://wordpress.org/support/plugin/yith-woocommerce-added-to-cart-popup/
    We can only provide support for the questions related to our theme and plugins which are bundled with our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 13:58

    Hello, Laskowidz

    Thanks for the details!
    As you know we are not providing customization services but can only give some snippets filters or direct our customers where some files are located.
    We can suggest you next php snippet which you may add to your child-theme/functions.php ( https://prnt.sc/ry2TlXOEE0T1 )

    add_action('woocommerce_after_shop_loop_item', function() {
        global $product;
        echo '<a href="'.home_url('?buy-now='.$product->get_ID().'&qty=1&coupon=&ship-via=flat_rate&page=11&with-cart=0').'" class="button wp-element-button product_type_'.$product->get_type().'">'.esc_html__('Kup teraz', 'xstore-child').'</a>';
    }, 30);

    We checked the link of the button you shared with us by screenshot and modified it according to universal parameters.
    Frontend results -> https://prnt.sc/NAE0IQ_5iB-q

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 13:52

    Hello, St7878

    We kindly request that you provide access to your account through the Private Content area.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 13:14

    Hello, Parshva

    We successfully updated XStore theme and XStore Core plugin using ftp.
    Now your site does not have any errors/notices.
    To know more information about how to update XStore Theme & XStore Core plugin you may watch our video tutorial -> https://youtu.be/A7Bsd-5VcrM

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 12:53

    Hello, Michael

    We would like to better understand the problem and the desired result. Please provide us with more details so that we can assist you further.

    Also, provide temporary wp-admin access.
    To provide wp-admin access, create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 12:47

    Hello, PremiumPetware

    In order to assist you, we kindly request that you provide us with the URL and temporary wp-admin access.

    To provide wp-admin access, create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 12:41

    Hello, Shadow7

    1/ Edit Home page using Elementor > https://prnt.sc/F9qKVjUvF1ST

    2/ To be able to edit these brands – https://prnt.sc/06Od1yXZV-tE , go to Dashboard > Products > Brands > edit vrands.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 12:35

    Hello, Laskowidz

    Let us know more information about your request.
    1/ Would you like to redirect the customer on add to cart button click (on shop page) to checkout page ?
    2/ Or do you want to change the link of each ?add-to-cart=ID to /checkout?add-to-cart=ID ? – if so then it does not give any garranty that customer will be redirected to checkout because adding to cart is working by ajax from woocommerce (according to this option enabled -> https://prnt.sc/uqdkdV5Igcda ) and no redirects will be done then anyway.
    3/ What about single product add to cart button then? How do you imagine it should work? – we have our own buy now button which redirects automatically to checkout page on click -> https://prnt.sc/cYomolD2agNy
    4/ Do you want to make all add to cart buttons everywhere to redirect automatically just like Buy now button works ?

    Excuse us that we want to know more details about your question because it is better to dig inside the question and suggest good solution rather that make a few times with no success.

    Also, Woocommerce has built-in option to redirect to Cart page on adding product to cart -> https://prnt.sc/VRKZ3kCk2ugk so maybe it is (almost or fully) what you asking us for?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 12:03

    Hello,

    We have uploaded a fix for you and it will be included in the next global theme update.
    We apologize for not being able to include this fix in our latest update, even though we had done so for you previously.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 11:53

    Hello, Parshva

    You are using an old version of the theme https://prnt.sc/IAGJM6DZR3I5 but want to activate latest versions of plugins, it is reason for your problem.
    You need to update the theme first – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Never update the Core plugin before the theme update.
    Contact us if after the theme update, any further assistance will be needed.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 09:14

    Hello, Parshva

    Please provide us with FTP access, so we can check the situation more deeply.

    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to helping you resolve this issue.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 08:57

    Hello, Vladis

    Please provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 08:50

    Hello,

    Your site is under maintenance mode, so we can’t check it.

    Please provide temporary wp-admin and FTP access, so we can check the situation more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 08:35

    Hello, Paulkeys

    We can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Failed to retrieve directory listing

    Please try to connect to FTP using FileZilla by yourself.
    Is there a restriction by IP or something else?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 08:32

    Hello, Kestutis

    Answered here – https://8theme.upvoty.com/b/xstore/please-add-to-cart-button-on-hover-in-products-list/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 07:59

    Hello, Nastase Victor

    If you would like to request this feature, please post your request on our Taskboard at https://www.8theme.com/taskboard/ , then our dev team will read it. If this feature receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 07:53

    Hello,

    Create a new page and add the [xstore_wishlist_page] shortcode into the content, please select that page as shown in the link below:https://gyazo.com/1e6396fa3f68c1f55ec172dcfc311028

    We thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 07:50

    Hello,

    In this case, add the custom CSS code not globally but for particular pages only – https://prnt.sc/6fs-XRNMLt9t

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 17:44

    Hello, Sucknorris

    Thank you for using our theme.

    In order to better assist you, could you please provide us with a URL and temporary WordPress admin access? Alternatively, you may provide us with detailed screenshots and content of the static block.

    We look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 17:37

    Hello, Patrick

    xstore/woocommerce/loop/no-products-found.php file can be changed via child theme. Please note that additional customization is outside the scope of our basic support.

    The icon can be changed using custom CSS code, for example:
    .empty-category-block:before {
    content: ‘\e956’;
    }
    Place the code into Theme Options > Theme custom CSS.
    The list of icons is here – https://xstore.8theme.com/xstore-icons

    We hope this information is helpful.

    Kind Regards,
    8theme team

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    Viewing 21,240 results - 21,211 through 21,240 (of 68,231 total)
Viewing 30 posts - 21,211 through 21,240 (of 68,231 total)
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