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On activating X-Store the site shows critical error

This topic has 8 replies, 2 voices, and was last updated 1 years, 2 months ago ago by parshva

parshva

Participant

February 2, 2023 at 09:08

Hi,

On a old Xstore website, after updating wordpress and woocommerce when I activate Xstore the website shows critical error. Pls look into this.

Please, contact administrator
for this information.

#345820 Copied Theme version: 9.03 WooCommerce version: 7.3.0

7 Answers

Rose Tyler

Support staff

February 2, 2023 at 09:14

Hello, Parshva

Please provide us with FTP access, so we can check the situation more deeply.

To provide FTP access, please contact your hosting provider for assistance.

We look forward to helping you resolve this issue.

Best Regards,
8Themes Team

#345821 Copied

parshva

Participant

February 2, 2023 at 09:46

FTP details

Please contact administrator
for this information.

#345824 Copied

parshva

Participant

February 2, 2023 at 11:11

Hi,

Can you pls look into the issue on priority basis. The client is getting restless.

#345833 Copied

Rose Tyler

Support staff

February 2, 2023 at 11:53

Hello, Parshva

You are using an old version of the theme https://prnt.sc/IAGJM6DZR3I5 but want to activate latest versions of plugins, it is reason for your problem.
You need to update the theme first – https://xstore.helpscoutdocs.com/article/63-theme-update
Never update the Core plugin before the theme update.
Contact us if after the theme update, any further assistance will be needed.

Best Regards,
8Themes Team

#345834 Copied

parshva

Participant

February 2, 2023 at 12:25

We are unable to fix this can u please help us fix it

#345837 Copied

Rose Tyler

Support staff

February 2, 2023 at 13:14

Hello, Parshva

We successfully updated XStore theme and XStore Core plugin using ftp.
Now your site does not have any errors/notices.
To know more information about how to update XStore Theme & XStore Core plugin you may watch our video tutorial -> https://youtu.be/A7Bsd-5VcrM

Best Regards,
8Themes Team

#345846 Copied

parshva

Participant

February 2, 2023 at 13:20

Thanks a ton.

#345847 Copied
Tagged: activating, best selling, critical error, themes, woocommerce, x-store
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On activating X-Store the site shows critical error

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