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Topic: error in my website, I need updated plugins

Lucasatinado

Participant

February 6, 2023 9:53 pm

Update Plugins
Site URL: hidden
Theme version: .6.3.70.0.1

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support staff only.

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Lucasatinado

Participant

February 6, 2023 10:08 pm

Theme Royal Demo Designers

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Rose Tyler

Support staff

February 7, 2023 2:15 pm

Hello, Lucasatinado

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To provide FTP access, please contact your hosting provider for assistance.

Best Regards,
8Themes Team

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Lucasatinado

Participant

February 7, 2023 5:27 pm

Hi Rose,
thanks for your message, here all my details

Regards
Lucas

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Rose Tyler

Support staff

February 7, 2023 5:45 pm

Hello, Lucasatinado

We were able to log in to your Dashboard, thanks.

Please contact your hosting provider and ask to downgrade PHP version to 7.4.

Also, we need FTP access.

Best Regards,
8Themes Team

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Lucasatinado

Participant

February 7, 2023 9:58 pm

Hi Rose,
thank you very much for your prompt response,
the PHP version has been changed to 7.4.

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Rose Tyler

Support staff

February 8, 2023 5:13 pm

Hello, Lucasatinado,

Please check your Home page. You can edit demo content depending on your needs now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Themes Team

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Lucasatinado

Participant

February 8, 2023 6:08 pm

Hi Rose,
thank you so much for your help

Regards
Lucas

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