Error in my website, I need updated plugins

This topic has 8 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Lucasatinado

  • Avatar: IreneMiguel
    Lucasatinado
    Participant
    February 6, 2023 at 21:53

    Update Plugins

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: IreneMiguel
    Lucasatinado
    Participant
    February 6, 2023 at 22:08

    Theme Royal Demo Designers

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 14:15

    Hello, Lucasatinado

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    Best Regards,
    8Themes Team

    Avatar: IreneMiguel
    Lucasatinado
    Participant
    February 7, 2023 at 17:27

    Hi Rose,
    thanks for your message, here all my details

    Regards
    Lucas

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:45

    Hello, Lucasatinado

    We were able to log in to your Dashboard, thanks.

    Please contact your hosting provider and ask to downgrade PHP version to 7.4.

    Also, we need FTP access.

    Best Regards,
    8Themes Team

    Avatar: IreneMiguel
    Lucasatinado
    Participant
    February 7, 2023 at 21:58

    Hi Rose,
    thank you very much for your prompt response,
    the PHP version has been changed to 7.4.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2023 at 17:13

    Hello, Lucasatinado,

    Please check your Home page. You can edit demo content depending on your needs now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Themes Team

    Avatar: IreneMiguel
    Lucasatinado
    Participant
    February 8, 2023 at 18:08

    Hi Rose,
    thank you so much for your help

    Regards
    Lucas

  • Viewing 8 results - 1 through 8 (of 8 total)

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