Forum Replies Created

Viewing 30 posts - 20,521 through 20,550 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 17:12

    Hello, Niksamarkovic4,

    It may be simplest for you to activate the WooCommerce plugin and import its demo pages. We recommend against running a full demo import to avoid a mix of your and demo content.

    About the missing button here – https://imgbb.com/19Vds5C , it is not a typical problem, so to be able to answer, we need to check the settings on your site. Please provide URL and temporary wp-admin access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 17:02

    Hello, Niksamarkovic4,

    “I would only like to add your price list as on the link I sent before” – you sent this URL https://xstore.8theme.com/elementor/demos/phone-service/product-category/services/ , it is a category of products page that is automatically created by WooCommerce.
    We suggest that you reach out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 16:49

    Hello, Ronny,

    The text “Add to Cart” can be found in the translation of the XStore theme, WooCommerce, XStore Core plugin. This is because it is taken from different files for the Shop, Single Product Page, and Home. Please check the translation in these three locations.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 16:45

    Hello, Vlad,

    We suggest that you go to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources and set them to Off.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 16:19

    Hello, Pit,

    Thank you for contacting us and for using XStore.
    We have reviewed several pages of categories and have not identified any issues. Could you please provide the URL of the page where the problem is occurring? Additionally, what browser and device are you using? Have you attempted to clear your cache?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 16:17

    Hello,

    Thank you for contacting us and for using XStore.
    We do not see any screenshots in your message, unfortunately. You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
    Also, please provide temporary wp-admin access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 16:12

    Hello @ramvidal,

    Please check the translation for the theme, XStore Core and WooCommerce – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    There are no options to customize this page additionally.

    This color https://prnt.sc/rT-PdlAIIog3 can be changed via Theme Options > Styling > https://prnt.sc/42AIKRVBqM9Q

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 16:01

    Hello, Andymy,

    We have conducted a thorough investigation into this matter and have determined that this issue is not related to our theme. It is problem of the WPBakery plugin, and it persists even when a WP default theme is activated on site https://prnt.sc/_uJbfA0HmGBe We regret to inform you that we are unable to assist you in this matter. We recommend using the Backend editor to edit the Home page content – https://prnt.sc/jDPAdrvZmu4A

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 15:36

    Hello, Dionizio Find,

    We suggest that you check how it works when the CDN and cache from the plugin/server are disabled on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 15:29

    Hello, Jeffe Jeremy,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Please check padding-top https://prnt.sc/kefBlrgnlke6 in Breadcrumbs settings via Theme options > Breadcrumbs and Theme Options > Header Builder > Header overlap > Custom Breadcrumbs Paddings (Overlap Only).

    What issue on the Home page are you referring to?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 15:24

    Hello, Minimal,

    Dashboard > Pages > Shop > Featured Image page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 14:15

    Hello, EduardMihai,

    We are currently working on the site at the same time as you, and this is causing us some difficulties. Please complete your work and let us know when you are finished so that we can continue.

    Have you or someone else made any speed improvements to the site through the customization of files? We see the following:
    1/ WooCommerce library is not connected – cart-fragments.min.js , and can’t be connected in any way.
    2/ even if its code is added to the theme files, it turns out that there is a cache for wc_cart_fragments and they just don’t change, it is done somewhere globally and quite seriously because you can’t change it from the theme side.

    We are waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 14:03

    Hello, Padel,

    You can find the title of the static block in Appearance > Widgets > After the products area. Then go to Static blocks and edit the block.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 13:41

    Hello, Ramvidal,

    You are always welcome!
    To show appreciation to our development team, please consider rating our theme. We value your feedback and it motivates us to continue creating high-quality products. Thank you for your support! https://themeforest.net/downloads

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 13:40

    Hello @ramvidal,

    Please check these topics – https://www.8theme.com/topic/email-builder-query/ https://www.8theme.com/topic/email-builder-9/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 13:28

    Hello, Ramvidal,

    On which page this text is displayed?
    We’ve translated it – https://prnt.sc/PmrdGPNapoKY Please open a page with this text and check the result. Let us now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 13:22

    Hello, Uguranlar,

    Thanks for contacting us.
    Yes, it is possible. First, you need to create blocks via Dashboard > Static blocks > Add new. Copy static blocks shortcode – https://prnt.sc/f-UQI3Zh3bce Then go to Theme options > WooCommerce > Shop > Shop page layout > https://prnt.sc/pUZPKfkDTlpb and for categories add the shortcode in a next way – https://prnt.sc/qvhaKn1HGRD4

    Kind Regards,
    8theme team

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 13:12

    Hello, Steven Tay,

    Thank you for your inquiry. Unfortunately, there is no option to duplicate a static block. However, you can save the content of the block as an Elementor template and then import it to a newly created block – https://elementor.com/help/template-library/
    We hope this helps.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 12:03

    Hello, Gewoonbovenaan,

    Have you modified the access credentials for the WordPress admin area? We are unable to log in.

    We’ve asked to you change “Shop Page Banner Position” (only “position” option), because this option affects the position of Category description content also, but it is not obligatory to add any content into this area – https://prnt.sc/ZOfotC5Kw8gw
    We understand that you want to have it per category page, so please follow the next steps:
    1/ Go to static blocks > click on Add new, add title and save then edit it using Elementor > add any content there.
    2/ Copy the shortcode of static block, for example – https://prnt.sc/_YJfTtpuVzU_
    3/ Add it into the category description area – https://prnt.sc/BQXxySqi2Vqc and check the result.

    On your screenshot, we can see that you added content to “Description after content” area, at stated in the title, the content of this area will be displayed after the products.

    “i would like to add a banner at category pages” – you need to create static block with the banner and add the shortcode of the block into the category description area. If you do not want to use static block, just add tag img into this area, for example – https://prnt.sc/UM4sGzS4LMDd

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 11:33

    Hello, Farhad,

    Please add 8themes@gmail.com to the developers’ list of the google app to check the settings in more detail.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 11:26

    Hello, LambdaSP,

    3/ This is a default widget of Elementor in your Footer static block and we are not responsible for the widgets which are not built-in our theme. But we added few lines Custom CSS for this widget -> https://prnt.sc/THz5c8EjKuMm to fix it everywhere. To check the fix, please, clear your site cache and browser cache as well.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 11:23

    Hello, Fenyxweb,

    Thank you for your response. To remove the text, please add the following code to the Theme Options > Theme Custom CSS:

    .wpb_wrapper .footer-product .button {
        font-size: 0px;
    }

    Unfortunately, there is currently no option to add a Compare button for Products added by WPBakery element. However, you can post a request here – https://www.8theme.com/taskboard/ – and our development team will review it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 11:15

    Hello, Gewoonbovenaan,

    We have identified that the activation of the Deals, Sales Promotions and Upsells Pro plugin caused a fatal error, as seen in the log located at https://prnt.sc/QUpZXtWhwhn6 . To resolve the issue, we have disabled the plugin. If you require further assistance, please contact the support team of the plugin.
    For future reference, we recommend that you check the log before posting questions on the forum: WooCommerce > Status > Logs.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 11:03

    Hello, Ramvidal,

    Fixed. Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:52

    Hello, WEBPIXELS,

    Thank you for providing the URL of one page. Please go to the Authorization APIs section and click on the Refresh Instagram button. If this does not help, please provide the URL of the second page and temporary WordPress admin access so that we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:41

    Hello, Gewoonbovenaan,

    Thank you for the reply.
    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:40

    Hello, LambdaSP,

    Home page uses elements of Elementor editor, but products on Shop page are displayed by default, so there is some difference in code and functionality.
    Please use the next custom CSS code for mobile:

    .elementor-widget-container .product-view-mask3 .content-product .footer-product {
        top: 90% !important;
    }

    change 90% to the desired value.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:25

    Hello, Ramvidal,

    In order to assist you with your inquiry, we request that you provide us with URl and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:12

    Hello,

    1/ We have identified that the issue is caused by the custom CSS code provided in the link below: https://prnt.sc/pnyNd-w73Dea
    Do you recall where and why this code was added?

    2/ WooCommerce > Settings > Payments > Button Shape > Pill.

    .wc-proceed-to-checkout .ppc-button-wrapper {
        margin-bottom: 10px;
    }

    5/ Yes, fixed.

    6/This is number 3: “3. Why sometimes the icons looks like this
    https://ibb.co/v4fthVb” and this “3. I do it and now when i add product to the wishlist i dont see it in the wishlist page until i clear cache, and have so much bug I provided video to explain the problems, nothing Work as well
    https://we.tl/t-KW6Mfb6s6S ” – one about icons in footer another about Wishlist. I apologize for being confused. Would it be difficult for you to create a separate topic for the question about wishlist with all the available information and only about that?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 09:54

    Hello, Mktnegocios,

    Yes, you can do this with a right-click. Additionally, we recommend that you watch some of the many video tutorials available online about Elementor.

    Kind Regards,
    8theme team

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Viewing 30 posts - 20,521 through 20,550 (of 68,227 total)
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