Hello, Pit,

It appears that a third-party plugin is causing the issue. Are you using any lazy loading or optimization plugins?
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again.
If you have identified the plugin causing the issue, please review the settings one by one to determine the root cause of the problem. Please keep us updated with the results.

Kind Regards,
8theme team

Hello, Gewoonbovenaan,

We have thoroughly checked the situation with emails.
According to your screenshot -> https://gyazo.com/7c4f83ac8ad4eb933a4f5ac1bf96a905 we see that you are going to use another Email customizer which is differ from our built-in Email builder. Secondly, such order number which shown on the example does not exist on your web-site.
Also, we see that for now, you have deactivated our built-in Email builder, so we are interested if you are planning to use our Email editor or use that extra editor we see on the screenshot.

Kind Regards,
8theme team

Hello, Niksamarkovic4,

“I would only like to add your price list as on the link I sent before” – you sent this URL https://xstore.8theme.com/elementor/demos/phone-service/product-category/services/ , it is a category of products page that is automatically created by WooCommerce.
We suggest that you reach out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Vlad,

We suggest that you go to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources and set them to Off.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.
We do not see any screenshots in your message, unfortunately. You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
Also, please provide temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Andymy,

We have conducted a thorough investigation into this matter and have determined that this issue is not related to our theme. It is problem of the WPBakery plugin, and it persists even when a WP default theme is activated on site https://prnt.sc/_uJbfA0HmGBe We regret to inform you that we are unable to assist you in this matter. We recommend using the Backend editor to edit the Home page content – https://prnt.sc/jDPAdrvZmu4A

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Jeffe Jeremy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Please check padding-top https://prnt.sc/kefBlrgnlke6 in Breadcrumbs settings via Theme options > Breadcrumbs and Theme Options > Header Builder > Header overlap > Custom Breadcrumbs Paddings (Overlap Only).

What issue on the Home page are you referring to?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, EduardMihai,

We are currently working on the site at the same time as you, and this is causing us some difficulties. Please complete your work and let us know when you are finished so that we can continue.

Have you or someone else made any speed improvements to the site through the customization of files? We see the following:
1/ WooCommerce library is not connected – cart-fragments.min.js , and can’t be connected in any way.
2/ even if its code is added to the theme files, it turns out that there is a cache for wc_cart_fragments and they just don’t change, it is done somewhere globally and quite seriously because you can’t change it from the theme side.

We are waiting for your reply.

Kind Regards,
8theme team

Hello, Ramvidal,

You are always welcome!
To show appreciation to our development team, please consider rating our theme. We value your feedback and it motivates us to continue creating high-quality products. Thank you for your support! https://themeforest.net/downloads

Kind Regards,
8theme team

Hello, Ramvidal,

On which page this text is displayed?
We’ve translated it – https://prnt.sc/PmrdGPNapoKY Please open a page with this text and check the result. Let us now.

Kind Regards,
8theme team

Hello, Steven Tay,

Thank you for your inquiry. Unfortunately, there is no option to duplicate a static block. However, you can save the content of the block as an Elementor template and then import it to a newly created block – https://elementor.com/help/template-library/
We hope this helps.

Kind Regards,
8theme team

Hello, Farhad,

Please add 8themes@gmail.com to the developers’ list of the google app to check the settings in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Fenyxweb,

Thank you for your response. To remove the text, please add the following code to the Theme Options > Theme Custom CSS:

.wpb_wrapper .footer-product .button {
    font-size: 0px;
}

Unfortunately, there is currently no option to add a Compare button for Products added by WPBakery element. However, you can post a request here – https://www.8theme.com/taskboard/ – and our development team will review it.

Kind Regards,
8theme team

Hello, Ramvidal,

Fixed. Please check now.

Kind Regards,
8theme team

Hello, Gewoonbovenaan,

Thank you for the reply.
We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team