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Photos do not appear, but they appear after refreshing the page again

This topic has 5 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Pit

Pit

Participant

March 1, 2023 at 15:54

Hello
After entering the product categories, the photos do not appear, but they appear after refreshing the page again

Please, contact administrator
for this information.

#348501 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

4 Answers

Rose Tyler

Support staff

March 1, 2023 at 16:19

Hello, Pit,

Thank you for contacting us and for using XStore.
We have reviewed several pages of categories and have not identified any issues. Could you please provide the URL of the page where the problem is occurring? Additionally, what browser and device are you using? Have you attempted to clear your cache?

Kind Regards,
8theme team

#348505 Copied

Pit

Participant

March 2, 2023 at 08:15

Hi,
When you open any category it’s ok, but when you change from that category to the second page, or third page etc. Pictures don’t appear.I send pic. cache clear

Please contact administrator
for this information.

#348556 Copied

Rose Tyler

Support staff

March 2, 2023 at 09:26

Hello, Pit,

It appears that a third-party plugin is causing the issue. Are you using any lazy loading or optimization plugins?
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins. Additionally, please clear the cache of your browser and check again.
If you have identified the plugin causing the issue, please review the settings one by one to determine the root cause of the problem. Please keep us updated with the results.

Kind Regards,
8theme team

#348567 Copied

Pit

Participant

March 2, 2023 at 11:29

Yes it was a lazy load, thanks for your help.
Kindest regards

#348585 Copied
Tagged: page, photos, refreshing, templates, woocommerce, wordpress
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Photos do not appear, but they appear after refreshing the page again

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