Instagram widget displaying incorrect number of posts

This topic has 6 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: WEBPIXELS
    WEBPIXELS
    Participant
    February 28, 2023 at 22:02

    Hi, ive added the instagram widget on two seperate pages and for some reason they both show the same number of posts even though i set differant amounts in the widget settings on each page. any idea why this happens?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:52

    Hello, WEBPIXELS,

    Thank you for providing the URL of one page. Please go to the Authorization APIs section and click on the Refresh Instagram button. If this does not help, please provide the URL of the second page and temporary WordPress admin access so that we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: WEBPIXELS
    WEBPIXELS
    Participant
    March 2, 2023 at 22:29

    Please see both URL and let me know, ive refreshed the instagram and issue hasn’t been resolved.

    thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:28

    Hello, WEBPIXELS,

    Thank you for the reply.
    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: WEBPIXELS
    WEBPIXELS
    Participant
    March 3, 2023 at 22:02

    Hi i’ve provided the login details.

    there was another question that i had about the instagram widget :
    is there any way to display a differant number of posts on desktop and mobile? i have it set to display 8 posts and on mobile it needs 9 to look complete because its 3 columns.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2023 at 09:32

    Hello, WEBPIXELS,

    https://prnt.sc/v4pA7Qaok970 you connected your Instagram account as personal. Try to remove the existing token and connect like a business account type, please. Check after that. Do not forget to click on the Refresh Instagram button.

    Unfortunately, there is no such possibility for mobile.

    Kind Regards,
    8theme team

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The issue related to '‘instagram widget displaying incorrect number of posts’' has been successfully resolved, and the topic is now closed for further responses

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