Hello, MAHDAR,

Thank you for the reply.

Sales Booster > Request a quote > Custom popup width and Custom popup height.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Nataliyag2,

We recommend that you disable the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Kind Regards,
8theme team

Hello, Jeanice,

Thank you for your response.

Please add the following code to Theme Options > Theme Custom CSS > Global:

.aligncenter img {
    text-align: center !important;
    display: block;
    margin: auto;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Websitedude1985,

4/ If a company field is not required, please change the value – https://prnt.sc/dyeL5Hy-Jfml (Theme Options -> WooCommerce -> Checkout).

5/ After trying to buy it, we saw that there really is a problem, but something different. Please check the video in the Private Content area.

6/ We noticed that on your website you have extra query param added to wp_http_referer input -> https://prnt.sc/RoWJnEmgPxJ8 Do you know where could it come from? Because we saw that you have a bit modifications with permalinks in your child-theme/functions.php which may cause the issues you have.

7. Please also check if it works fine with another browser – maybe the cookies are stuck somehow.

Kind Regards,
8theme team

Hello, Abdul Rehman,

Thank you for getting in touch with us.

Try to add elements into the Connection block, like on the next screenshot – https://gyazo.com/fc288cf257e0e3ecba14cfd0ed2fa226

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Karawhereibelong,

We have not encountered this issue on our test site.

In order to provide our development team with the necessary information to investigate this further, we kindly request that you create FTP access. If you require assistance with creating FTP access, please contact your hosting provider.

Kind Regards,
8theme team

Hello, Websitedude1985,

1/ We kindly request that you record a full video of the problem so that we can have a better understanding of the situation.

2/ What should we do to be able to see the problem using the account you provided to us?

3/ We kindly request that you provide FTP access so that we can forward your query to our development team.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Padel,

Thank you for contacting us and for using XStore.

Please try to change Product Content Effect via Theme Options > WooCommerce > Shop > Product style; or change Products Per Row in Theme Options > WooCommerce > Product Catalog.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Mariangio

Thank you for using our theme.

We would appreciate if you could provide more information about your request and the desired result.

We look forward to hearing from you.

Kind Regards,
8theme team

Hello, Mehmet,

Thank you for contacting us and for using XStore.

You can activate it now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Farhad,

Something was changed, because the code doesn’t work now, but it was fine when I checked it last time.

I’ve moved the code into Theem Custom CSS area – https://prnt.sc/srRbqTL9Ih3G and deactivated WP Rocket cache plugin, here is the result – https://prnt.sc/SfVHRI5KddGi

We have now reactivated the WP Rocket plugin and the code appears to be functioning correctly. Please review and confirm.

Kind Regards,
8theme team

Hello, Karawhereibelong,

Provide a screenshot, please.
You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file-sharing service such as WeTransfer https://wetransfer.com/.

Kind Regards,
8theme team

Hello, MAHDAR,

We have noticed that there is no org9-scaled3.webp in the Media library on your site, only org9-scaled3-scaled.webp can be found.
We do not see how this relates to our theme, so in this case, when the issue is unrelated to the theme, we suggest you contact WordPress support for further assistance.

Kind Regards,
8theme team

Hello, Dimitris,

You’re welcome!
Thank you for understanding.

Kind Regards,
8theme team

Hello, Karawhereibelong,

Image size > Cover option affects desktop and mobile. There is no option to set it up separately.

We’ve added the custom CSS code – https://prnt.sc/NAcLQbQqABS9 , the result is – https://prnt.sc/4O_ZV_d4pTy2

If you are not satisfied with the look of our slider element, we recommend that you use the Slider Revolution plugin instead, as per the instructions in its documentation.

Kind Regards,
8theme team