Very slow loading of pages and products, maybe 20 seconds

This topic has 6 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Dimitris
    Dimitris
    Participant
    March 10, 2023 at 09:47

    Hello,
    my page is extremely slow and even more so when I go from one product to another.

    1) I haven’t installed any extra plugins
    2) I have wprocket installed
    3) I’m on a vps server with 4 cores – 8GB Memory
    4) I have only put 45 products

    What could be wrong?
    gmetrix and google speed show very good speeds but in reality it is very slow.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 11:30

    Hello, Dimitris,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Dimitris
    Dimitris
    Participant
    March 10, 2023 at 11:47

    Ok thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 13:34

    Hello, Dimitris,

    As we can see, the speed on the dashboard is not particularly fast, and our theme does not affect it.
    Additionally, we tested your website with the default WooCommerce StoreFront theme and experienced the same speed as with our XStore theme. This indicates that the speed of your website is independent of the theme activated on it, so theme support cannot assist you.

    Given that you have the WP Rocket plugin activated, we would recommend that you contact their premium support for help, as they specialize in speed optimization.

    Kind Regards,
    8theme team

    Avatar: Dimitris
    Dimitris
    Participant
    March 10, 2023 at 16:15

    Ok thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 16:41

    Hello, Dimitris,

    You’re welcome!
    Thank you for understanding.

    Kind Regards,
    8theme team

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